Lenovo Reviews

"I purchased a brand-new Lenovo laptop just 3\u20134 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right \u2014 Lenovo's after-sales support is an utter disaster.\r\n\r\nWhile I was using the laptop as normal, the screen suddenly turned half-black out of nowhere \u2014 a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair.\r\n\r\nWhat happened next was nothing short of outrageous.\r\n\r\nThey quickly came back with a claim of \u201cCustomer Induced Damage\u201d, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out \u2014 showing clearly that there was no physical damage, no cracks, and no signs of mishandling.\r\n\r\nDespite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over \u00a3250 to fix a screen fault I did not cause \u2014 more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me.\r\n\r\nThis is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled \u2014 dismissing evidence, refusing accountability, and pushing an unreasonable repair charge \u2014 is appalling.\r\n\r\nIf you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong."

"I purchased a brand-new Lenovo laptop just 3\u20134 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right \u2014 Lenovo's after-sales support is an utter disaster.\r\n\r\nWhile I was using the laptop as normal, the screen suddenly turned half-black out of nowhere \u2014 a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair.\r\n\r\nWhat happened next was nothing short of outrageous.\r\n\r\nThey quickly came back with a claim of \u201cCustomer Induced Damage\u201d, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out \u2014 showing clearly that there was no physical damage, no cracks, and no signs of mishandling.\r\n\r\nDespite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over \u00a3250 to fix a screen fault I did not cause \u2014 more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me.\r\n\r\nThis is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled \u2014 dismissing evidence, refusing accountability, and pushing an unreasonable repair charge \u2014 is appalling.\r\n\r\nIf you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong."

"I purchased a brand-new Lenovo laptop just 3\u20134 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right \u2014 Lenovo's after-sales support is an utter disaster.\r\n\r\nWhile I was using the laptop as normal, the screen suddenly turned half-black out of nowhere \u2014 a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair.\r\n\r\nWhat happened next was nothing short of outrageous.\r\n\r\nThey quickly came back with a claim of \u201cCustomer Induced Damage\u201d, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out \u2014 showing clearly that there was no physical damage, no cracks, and no signs of mishandling.\r\n\r\nDespite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over \u00a3250 to fix a screen fault I did not cause \u2014 more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me.\r\n\r\nThis is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled \u2014 dismissing evidence, refusing accountability, and pushing an unreasonable repair charge \u2014 is appalling.\r\n\r\nIf you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong."

"I purchased a brand-new Lenovo laptop just 3\u20134 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right \u2014 Lenovo's after-sales support is an utter disaster.\r\n\r\nWhile I was using the laptop as normal, the screen suddenly turned half-black out of nowhere \u2014 a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair.\r\n\r\nWhat happened next was nothing short of outrageous.\r\n\r\nThey quickly came back with a claim of \u201cCustomer Induced Damage\u201d, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out \u2014 showing clearly that there was no physical damage, no cracks, and no signs of mishandling.\r\n\r\nDespite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over \u00a3250 to fix a screen fault I did not cause \u2014 more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me.\r\n\r\nThis is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled \u2014 dismissing evidence, refusing accountability, and pushing an unreasonable repair charge \u2014 is appalling.\r\n\r\nIf you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong."

"Spent 4k on a new pc. Was dead on arrival hard drive not connected. And now I cant even get anyone at Lenovo to speak to me. Their online website is a bot who seems to be designed to annoy the hell out of customers. You are stuck in an eternal AI loop. I hate Lenovo, their product and service are the pits. On par with a budget airline."

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"\ud83d\ude21\ud83d\ude21Lenovo is deceiving customers, and I am sharing my personal experience to highlight this. I received my laptop from my college, and the adapter stopped working even though it has been less than a year. Since my laptop was under warranty, I contacted Lenovo's customer service. They asked me to send pictures of the adapter and the laptop connected to it. After two days, they responded, saying that the serial number of the adapter does not match the laptop's serial number.\r\n\r\nHowever, I received the laptop fully sealed from my college, and the college provided me with the matching serial numbers for both the laptop and the adapter at the time of distribution. The same issue happened with my friend, and Lenovo's customer service gave her the same response: that the adapter's serial number does not match the laptop's. This problem has affected many other students as well, and Lenovo keeps giving the same reply every time.\r\n\r\nHow is it possible that the adapter\u2019s serial number doesn't match the laptop for so many people? It seems like Lenovo is using this excuse to avoid solving the problem, and they are deceiving customers.\ud83d\ude21\ud83d\ude21\ud83d\ude21"