Lifestyle & Heritage Co lhco.co.uk Reviews

Name: Lifestyle & Heritage Co lhco.co.uk
Address: 86-90 Paul Street, London
Rating: 4.63

4.6 Rating 599 Reviews

92 %

of reviewers recommend Lifestyle & Heritage Co lhco.co.uk

4.6

Based on 599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Read Lifestyle & Heritage Co lhco.co.uk Reviews

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Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

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Lifestyle & Heritage Co lhco.co.uk 5 star review on 29th October 2016

GERALDINE MARCELLINO

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful gloves; far too long in arriving; will allow longer when next time I am ordering.”

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Posted 7 years ago

“Slippers are brilliant very pleased with your service first purchase and will buy again Thankyou”

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Posted 7 years ago

“I was initially concerned if this was a legit store so did some checking and all was good so placed order and got my jeans delivered promptly 3 days later.”

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Posted 7 years ago

“lhco responded promptly to my request for timely delivery of a birthday gift for my wife. Good, courteous service and a quality product as advertised.”

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Posted 7 years ago

“Order came with in 3 days. Button was broken on jacket but wasnt to bad for the price on jacket.”

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Posted 7 years ago

Dear Gurdip; I'll get in touch with you about this. We wouldn't have sent it out had we known. Watch your emails; we'll sort this out. Kind regards, LHCo

Posted 7 years ago

“Order was delt with quickly. Lovely gifts for presents which my order was and enjoyed”

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Posted 7 years ago

“Great communication - kept me informed and item was delivered Next Day as offered.”

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Posted 7 years ago

“Found the product which I could no longer get from the main supplier. Easy order, arrived on time in excellent condition, happy”

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Posted 7 years ago

“Goods arrived on time, exactly as expected.”

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Posted 7 years ago

“Couldn’t be happier”

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Posted 7 years ago

“Website very clear and easy to use and confirmation email arrived promptly. Tracking item was also simple to follow and the Joules gilet that I ordered was of a good quality and good price.”

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Posted 7 years ago

Thanks! We really appreciate the feedback, and happy you're pleased with the Joules gilet. Their clothing is up to a very high standard at the moment.

Posted 7 years ago

“T shirt was delivered promptly and comunication was good. Having bought a similar joules t shirt the previous week I ordered the same size but it was on the small side compared to the original. Not worth returning. My husband just has to hold his tummy in!”

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Posted 7 years ago

“Ordered a personalised nautical desk tidy for my brother's 40th. More beautiful than the photo. Only minor gripe, they could be a little quicker on getting back to you via customer services.”

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Posted 7 years ago

“Product was despatched very quickly and received by me the next day!”

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Posted 7 years ago

“The initial order went through with no problem, and James even sorted next day delivery for me as the items I originally ordered were not going to be available until the following week but as these were for my husbands birthday i needed them that week and for this i am grateful, thank you, however the problem began when i requested a returns label, the communication is shocking! Phoncalls not being returned and emails only being aswered randomly! Ive sent items back first class signed for at address on postage label from original order as no one has gave another address to send them to, im not bothered about the cost all I want is a refund on the items ive returned please? Ive never had this much hassle ever trying to return products! UPDATE This has now been dealt with, i have received a full refund, thank you James, I do appreciate this is a small family business and they are busy but a quicker response to emails and phonecalls would be something to consider for the future?”

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Posted 7 years ago

Sorry for the confusion with your return, Carol. I believe this has all been resolved now and we have also cancelled the remaining item which you decided to refund afterall. Many thanks.

Posted 7 years ago

“Clearer feedback on dispatch notices would be much appreciated.”

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(Karia) - Posted 7 years ago

Thank you for your honest feedback! In terms of order tracking, we're trying to ensure that tracking numbers are always sent immediately and improvements are being made to the VIP customer area of the store, so you can log in and see real time updates on your order.

Posted 7 years ago

“Only thing stopping a 5 star review was slow initial contact. Tried a few weeks ago, left message, called three times no answer. Gave up. Tried again last week as i needed product info about Victorinox case i had seen. Same again, no answer, no reaction to message. Then noticed online chat, and then a response. James on the line and from there everything else fantastic. Great advice, speedy service and a bargain case. Didn't have the one I really wanted in stock so upgraded me to get me sorted 2 days before I travelled. A bit frustrated upfront but glad I stuck at it as I got the feel of that family shop with quality products and proper advice. I like that!! Hope you answer your phone or messages a bit quicker next time, that winds me up!! I will be back soon. Cheers, Dave.”

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Posted 8 years ago

This honest feedback is really appreciated. The ability to take calls swiftly is of paramount importance for good customer service, and it's something we are very aware of. We have out-grown our operation in some respects and it's a challenge we're meeting daily by training new staff members for supporting roles. We will be trying very hard to ensure that messages are responded to quickly and that calls are handled first time around. Kind regards, James

Posted 7 years ago

“Great service, item delivered and it's wonderful!”

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Posted 8 years ago

“I wanted to return the item that I purchased. No details of return policy were in the delivered package. I found the return information on your website which instructed me to send an email and awaited instructions. That was on the 12th February and I have received nothing back. I finally gave up and posted the item back to your London address. I still have had no acknowledgement of you receiving the item or when I will get my refund. UPDATE Following my previous review I was contacted by the company. They apologised for the problem and processed by refund promptly which was much appreciated. They have been very helpful resolving the issue. My one remaining criticism is that I think there should be details on "return policy" in the information send with the purchased item. The very”

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Posted 8 years ago

Dear Gavin. We appreciate the frustration. It seems our email exchange is failing. Please accept this as confirmation that the refund has been processed.

Posted 8 years ago

Hi Gavin, Your point about the need for returns information is well taken and it is something which is being 're-vamped' at the moment which is why you didn't have anything. At the moment we're trying to make it clear on the home page to go to the returns section on the site to organise a return. In a few days, we'll have a better process in action, all being well! Thank you again, Kind regards

Posted 8 years ago

“My original order went astray in the post but, on contacting Lifestyle & Heritage, I swiftly received a replacement. Sadly, the mittens were too loose for my hands but I cannot fault the friendly attention given by James, the owner, in trying to resolve the matter.”

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Posted 8 years ago

Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews