Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lifestyle & Heritage Co lhco.co.uk Reviews

4.6 Rating 599 Reviews

92 %

of reviewers recommend Lifestyle & Heritage Co lhco.co.uk

Company Reviews

Product Reviews

4.6

Based on 599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Read Lifestyle & Heritage Co lhco.co.uk Reviews

Visit Website

Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

Write Your review

Tell us how Lifestyle & Heritage Co lhco.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lifestyle & Heritage Co lhco.co.uk 5 star review on 29th October 2016

GERALDINE MARCELLINO

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing range of products and an extremely efficient service. I placed my order at 13.50 and received it 2 days later. The item was a pair of sheepskin mules and from their quality and comfort it is obvious that as a company they look specifically to source a range of quality products. I wouldn't hesitate to use the company or recommend it to others. Long may they continue in business.”

Posted 6 years ago

“The jacket was lovely ,and I like the price recommend site”

Posted 6 years ago

“Excellent service. Speedily delivery. Marvellous, warm slippers - a joy to wear.”

Posted 6 years ago

“Excellent service. No problems with delivery. Pleased with the product, thank you. Rob Gill”

Posted 6 years ago

“I’ve had a great experience shopping with Lifestyle & Heritage and would recommend anyone to show with them.”

Posted 6 years ago

“First time I have used them, will not again regardless of price! Ordered some jeans before Xmas, they informed me there would be a delay but if I wanted to wait they offered me a voucher and a 10% discount which they would apply to my card. I accepted. Jeans arrived in late January. I have been sent the voucher but am being ignored about the refund. I have sent emails on numerous occasions, initially they said they were processing it, now they just ignore my chasing emails. Not a company I want to do business with - if you offer something, however small, you should honour it!”

Posted 6 years ago

“The product initially arrived as promised but was, unfortunately, the wrong size. Following the on-line information the product was returned for replacement. There was a delay in receiving the replacement and the automated responses were not very helpful. As this was intended as a birthday present the return was marked as urgent but again the automated response was unhelpful. I attempted to establish wether the returned item had actually been received by you but once again the automated system was unble to handle this. An acknowledgement of receipt would have been both appreciated and reassuring. Finally, after speaking to a helpful young man named Geoff (Jeff?), the replacement was received on time and we were exttremely pleased with the quality of the product.”

Posted 6 years ago

“Purchased a Joules padded jacket at an excellent price and I am very pleased with it. Delivery was very fast which was good in this cold weather. I was recommended this site and would recommend it to other friends.”

Posted 6 years ago

Read Lifestyle & Heritage Co lhco.co.uk Reviews

Dear Patricia, Thank you so much for taking the time to provide us with this excellent feedback. It really is very much appreciated and I will pass it on. Do enjoy your gilet during the cold snap!

Posted 6 years ago

“Good product, delivered quickly”

Posted 6 years ago

“Great quality Gant jumper at a really great price. Fast postage and no problems at all with the service. Highly recommend.”

Posted 6 years ago

“Quick delivery, excellent value, good product”

Posted 6 years ago

“Ordered 2 DELSEY Montsouris 53 cm Expandable Suitcases on 24/1/18. Website stated in stock and would be delivered within 1-2 days. On 25/1/18 I received an email stating they weren't in stock but they would have more in the following week and they would send them out next day delivery. I was also offered a discount for the late delivery. Despite several online chats and emails the goods did not arrive. On 8/2/18 I contacted the company again to cancel the order and asked for a refund. I was immediately told that my order would be dispatched that day with a 1-2 day delivery. I was again offered a discount. I also received an email confirming the dispatch. On 19/2/18 goods had still not arrived and no contact from the company. I phoned them and cancelled the order at about 9.30am. At 10.30am that same day the goods arrived but shipped from an entirely different company. I emailed LHCO and told them I had received the goods. The goods are great but the service from this company is extremely poor. They took my money very quickly but had to wait nearly a month to get what I paid for. If you use this company check goods in stock, don't believe what their website says, and make sure that you keep chasing them don't let it go more than 2 days if you haven't got your goods. If they tell you the goods are not in stock cancel the order if you are not prepared to wait a long time for it. Their customer service is extremely poor. Still waiting to hear about the compensation!!!! 22/2/2018 Update. Since leaving this review and being contacted by the company. I have received the compensation and been informed of the steps taken to fill my order. The company have apologized and I have accepted it. Whilst the handling of this could have been better from the start, they have gone out of their way to try and sort it. Credit to them for doing it. I would use them again. Overall I have upgraded the review to Average”

Posted 6 years ago

Read Lifestyle & Heritage Co lhco.co.uk Reviews

Dear Malc; I appreciate this has been a challenging experience and therefore you were moved to leave this review. We appreciate the feedback and it's a serious reminder about what can go wrong, and what should be prevented. There will always be problems and mistakes; we cannot assume there won't be, otherwise there'd be no plan in place to deal with them when they arise! I think the promise of a discount as an apology is a good thing; and I see that has now been followed-up on. The problem with stock was a two-fold issue of incorrectly marked boxes indicating we had these when in fact it was a very similar piece (one digit out!) from the Montsouris cabin case range. We then did as much as possible to speed up a delivery of stock, culminating in using another supplier to fill the order due to the length of time this was taking. I do hope maybe to apologise in person but have been unable to reach you so far. I am very sorry for everything and I hope that, should you need any after-sales with your bags, we'd be able to provide a very high level of support.

Posted 6 years ago

“Great service and price.”

Posted 6 years ago

“I ordered sheepskin earmuffs, they arrived promptly, looked very classy and my wife loves them. Brownie points all round I would say !”

Posted 6 years ago

“Good product, quick delivery”

Posted 6 years ago

“Thanks so much, great product and service.”

Posted 6 years ago

“Ordered Sheepskin slippers for my Husband who has severe cold feet & poor mobility...he says for the 1st time his feet are warm.....poor delivery from Royal Mail”

Posted 6 years ago

“Excellent service. Quick, well communicated and in perfect order. Couldn't ask for more. Would certainly use again. Thank you!”

Posted 6 years ago

“good quality earmuffs, fitted well”

Posted 6 years ago

“The order did not arrive in time. The slippers were returned on the 8th January I am still waiting for a refund. All I get is your request is being dealt with. I am still waiting”

Posted 6 years ago

Read Lifestyle & Heritage Co lhco.co.uk Reviews

Dear Jean; I am terribly sorry to hear this and I will check this end. We have processed returns dating back to Jan, of course, and this should've been logged for refund provided you included your order info, etc. IN any event, we will sort this out. Best wishes James

Posted 6 years ago

«
1
2
...
5
6
7
8
9
»

Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews