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LightInTheBox Reviews

3.7 Rating 8,847 Reviews
68 %
of reviewers recommend LightInTheBox
Company Reviews Metrics
3.7
Based on 8,847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 23rd April 2024
John Gannon
LightInTheBox 5 star review on 9th April 2024
Andrew Bovaird
LightInTheBox 5 star review on 28th November 2023
Eddie Lonergan
LightInTheBox 5 star review on 7th November 2023
Anonymous
LightInTheBox 5 star review on 7th November 2023
Anonymous
LightInTheBox 5 star review on 17th October 2023
Sophia & Stefan KEUN
LightInTheBox 5 star review on 29th August 2023
Noel Barry
421
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
John Lasek
Verified Buyer
“Over then last year or so I have bought many Items from this site & as long as you take the time to read the size chart provided I have always been very happy with my purchases. I like the variety of the shirts & Tee shirts plus I can always find things for my Grandchildren for Birthdays, Christmas etc. Tools etc are always at a good price & turn up promply on time.”
Helpful Report
Posted 2 weeks ago
Kevin Huxtable
Verified Buyer
“No comment”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Great quality materiel good delivery good sizes very good prices”
Helpful Report
Posted 2 weeks ago
Derek Allan
Verified Buyer
“The shirt that I chose arrived neatly packaged and within the time that LightInTheBox said that delivery would be completed. The product is good quality and I am sure that it will last a long time. I will definately be buying some more in due course. I highly recomment LightInTheBox.”
Helpful Report
Posted 2 weeks ago
Johnny Coyle
Verified Buyer
“Excellent service and material used in clothing products”
Helpful Report
Posted 2 weeks ago
Patricia Andrews
Verified Buyer
“My husband lived his blue shorts and shirt so much he had me order another set, the price was good and delivery wasn’t too bad.”
Helpful Report
Posted 3 weeks ago
Tina Willis
Verified Buyer
“Top quality great service I would definitely use them again”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“fast and efficient , item was perfcet condition”
Helpful Report
Posted 3 weeks ago
Andrew Bovaird
Verified Buyer
“Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. Thanks, Light in the box!”
LightInTheBox 5 star review on 9th April 2024
Helpful Report
Posted 3 weeks ago
Jared Macdonnchadha
Verified Buyer
“Easy to order promptly delivered”
Helpful Report
Posted 3 weeks ago
Cherry Sheppard
Verified Buyer
“Lovely outfit purchased, prompt delivery. Good quality and very reasonable price.”
Helpful Report
Posted 3 weeks ago
Abdessamad Hasnaoui
Verified Buyer
“Looks good also good quality”
Helpful Report
Posted 1 month ago
Adrian Baker
Verified Buyer
“Items listed were easy to navigate & purchase. Items arrived fairly quickly & in good order. Was able to track items at every stage of the process which was very useful.”
Helpful Report
Posted 1 month ago
Danny Nesbitt
Verified Buyer
“I find any thing I bought from Lightinthebox so far top quality and very good for the price looking forward to my other orders arriving to me from Lightinthebox I would recommend Lightinthebox to anyone would give this site 10 out 10 for service and quality”
Helpful Report
Posted 1 month ago
Sylvia Sparrow
Verified Buyer
“Very pleased with the products and being kept up to date with progress of delivery. Happy with you using Post Office as we have a good service where I live. Thanks”
Helpful Report
Posted 1 month ago
Mark Allen Allen
Verified Buyer
“Swift service delivery”
Helpful Report
Posted 1 month ago
Vic Antona
Verified Buyer
“On time delivery, nice product.”
Helpful Report
Posted 1 month ago
Cath Morrison
Verified Buyer
“So far I have purchased 3 items for my husband. Shirt size large this was generous, will order medium next time. I went on the measurements on site. Polo shirt again ordered large, he said this was comfy. Black pair of trousers size 32 inch waist, no need to take up like we normally do and fit very well”
Helpful Report
Posted 1 month ago
Janice Williams
Verified Buyer
“Wonderful app and fantastic prices”
Helpful Report
Posted 1 month ago
Antony Yates
Verified Buyer
“Keep up the good work”
Helpful Report
Posted 1 month ago
LightInTheBox is rated 3.7 based on 8,847 reviews
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