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Lights4fun Reviews

4.9 Rating 42,289 Reviews

98 %

of reviewers recommend Lights4fun

Company Reviews

Product Reviews

4.9

Based on 42,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 9th June 2022

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 8th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 7th July 2019

Lights4fun 5 star review on 6th July 2019

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a lead type U to connect to my festoon lights which I purchased last year. Was really looking forward to putting lights in my trees and connecting them with my lead, only to be extremely disappointed as when I opened the box the lead had 3 prongs instead of 2. I phoned your company and explained the problem and was told you don't sell leads for the festoon lights which I purchased from your company and to try garden centres, which I did, only to be told they don't sell them and to go back to the manufacturer. Not a happy customer.”

Posted 8 years ago

Hello Maria, we are sorry to learn of your disappointment and our Customer Service Manager will be in touch to get this resolved. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“Prompt delivery and easy website to use. Brought a pack of 3 lights and only 2 out of the 3 worked.”

Posted 8 years ago

Hello James, sorry to hear one of the Cupboard Lights are faulty, we'll send a replacement set to you with our compliments. We will check they are all working too. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“Big disappointment so far. Bought these for a poorly friend as a present for her birthday TOMORROW and only the smallest of the three candles worked at first then the large one started after some shaking. Middle one completely dead still. Just found your number in your mail and will phone you tomorrow, sure you will sort it out but no help for tomorrow? Sandra de M Davies”

Posted 8 years ago

Hello Sandra, we are so sorry that the candles did not work on arrival and understand how disappointing this is, especially as they were for such a special occasion. Thank you for calling today, I can see that Lydia has arranged for a replacement set of candles to be delivered to you tomorrow. The candles have been checked prior to despatch to ensure they are fully working. I hope that your friends loves your thoughtful gift. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“A little disappointed that these lights only light up for 2 hours maximum. I am hopeful that this might change as we get more sun”

Posted 8 years ago

Hello Dianne, thank you for your review and please do get in touch if the lights do not illuminate for longer once the better weather arrives. We'd be very happy to help as it may be as simple as the rechargeable battery needing to be changed. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“I ordered the small glass dome through ebay but i ordered the wrong one and needed the large glass dome. When i phoned to see about exchanging the small to large that wasn't a problem. So i went ahead and made the order and paid over the phone. But because i ordered over the phone (not through ebay) for some reason i had to pay for p&p when p&p was free through ebay ????(as you can see from the photo) I feel this is abit misleading. I should of emailed to return the item and brought the larger item from ebay so not to pay the p&p. So with the price to return the item (as there no was free returns) and pay from the large glass dome plus p&p it's actually ended costing around 30 pounds when it should of been £22.99.”

Lights4fun 3 star review on 25th March 2016

Posted 8 years ago

“Delivery was quick and efficient, but the colour of the lights was not as expected. They were pink rosebud lights but the bulbs are more of an orangey colour.”

Posted 8 years ago

“It would help if you reminded me what I had bought from you.”

Posted 8 years ago

Hi Neil, thanks for your review. You ordered a Red LED Rope Lights from us. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“The candles look good and are realistic however two of the batteries were dead so I now have purchase new batteries on top of what I have already paid.”

Posted 8 years ago

Hello Emily, we are sorry that you had to go to the trouble of purchasing new batteries for the candles and will be in touch to arrange to send you some replacement batteries with our compliments. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“A little disappointed in the size of the dome I ordered. Even though it was described as large it was very small. The photo didn't show just how small it was.”

Posted 8 years ago

Hello, I am sorry to hear that you were disappointed in the dome you received from us. We do include a very detailed diagram with dimensions on our website. One of our customer service team will be in touch shortly. Kind regards,Sarah

Posted 8 years ago

“Customer service is good products we purchased were disapponting so we sent them all back apart from the fiary lights on wire they are good! You have stock on eBay which is £10 more expensive than on your website where the same stock is marked as gone out of stock bit naughty!!”

Posted 8 years ago

“Good products, my only complaint was that I enquired as to when the transformers would next be in stock for the LED strip lights, the female I spoke to took my phone number & said she would call me back the following day, that was over a week ago & im still waiting !!!”

Posted 8 years ago

Hello Pamela, thank you for your review. We do strive to provide the highest standard of service and I am sorry that you have not experienced that on this occasion. I will be in touch personally today to confirm when the transformer will be back in stock. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“I ordered the wrong item at 11 pm at night. Phoned 8.30 following morning to change order. This could not be done as order sent to warehouse to be picked. Surely a system could be put in place to easily pick out items picked for delivery and stopped in special circumstances to avoid customer having to pay postage for an unwanted item to return.”

Posted 8 years ago

Hello Elaine, thank you for your review. We are sorry to learn of your disappointment. Unfortunately it's not always possible to amend an order because our order system is automated with orders being sent to our warehouse straight away to ensure that we meet our delivery promise. We'll get in touch personally. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“Unfortunately the first order never arrived which is probably more to do with Royal Mail than Lights4fun. When I contacted them about it, they asked me to double check it hadn't been left with neighbours etc which is fair enough. As it hadn't, they sent me a new order. I'm happy enough with the clear bulb lights, however the pine cone lights and the sunflower ones look rather plasticy which is a shame.”

Posted 8 years ago

“Products are good value for money, however it did seem to take a lot longer than expected to process and deliver the order, longer than the 48hrs promised online. One of the morocccan string lights would not switch off at the battery pack, though it was not worth it to return as the item itself was quite inexpensive.”

Posted 8 years ago

Hello Bo, thank you for your feedback, the delivery service you chose was the 2nd class tracked service which is named "Royal Mail Tracked 48". The delivery promise by Royal Mail is 2-3 working days. Apologies if you thought your order would be with you within 48 hours. We'll be in touch personally to arrange a replacement for the faulty string of Moroccan battery lights. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“I bought 3 sets of lights. On the sunflower set as soon as I opened them some pieces of plastic fell out. 2 of the flowers were broken but I really couldn't be bothered to send them back. The other lights were fine.”

Posted 8 years ago

Hello Diana, thank you for your review, we are sorry to hear that a couple of the Sunflowers were broken on arrival and understand how disappointing this is. We will arrange a replacement set of lights to be sent to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“I bought 5 lights. Unfortunately 1 light out of the 5 did not work. i.e. it only worked while solar panel was plugged-in. As soon as solar panel was not plugged into the light, the light would not work. If not for this I would have given the lights a Good or Very Good rating.”

Posted 8 years ago

Hello Eze, thanks for your review. We are sorry to hear that one of the lights is not working as well as the others. A member of our Customer Service team will be in touch to put this right. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“Second time I've ordered a batch of battery lights and second time had a couple not work properly. Didn't bother contacting them because I didn't really have time. The lights were on special offer for £1.99 so didn't expect high quality.”

Posted 8 years ago

Hi Judy, we are sorry to hear that a couple of the lights are not working. We strive to provide products of the highest quality and are sorry that you feel this has not been achieved on this occasion. We will be in touch to arrange replacements for you. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“We paid for next day delivery but they took 3 days, I think I should of been offered a refund?”

Posted 8 years ago

Hi Richard, thank you for your review. We are sorry your order did not arrive when promised and have refunded your delivery charge as requested. Kind regards, Lisa, Lights4fun

Posted 8 years ago

“One candle didn't work. We changed the battery and it worked but it did have times it wouldn't work again. When they worked they were nice and good value for money.”

Posted 8 years ago

Hi Becky, we are sorry to hear that one candle is not working as it should and will of course arrange a replacement set of candles to be sent to you with our compliments. With kind regards, Lisa, Lights4fun

Posted 8 years ago

“My initial order via Amazon arrived with 1 faulty product. Customer service was prompt and a replacement dispatched quickly with no requirement to return the faulty goods. Brilliant service so i decided to order straight from lights4fun. Again prompt delivery but neither product worked so emailed to ask for assistance as i may have been at fault and it was so close to Christmas i just wanted my fairy lights to work. Unfortunately no response to email so re-sent plea for help, but still no response. I think this was due to Christmas and it was disappointing that the products were not useable over the festive period but i really love the products and the initial service was brilliant so will put it down to a blip and will continue to use this company xx”

Posted 8 years ago

Hello Vandana, thank you for your review. We are sorry that the Outdoor Battery Lights were faulty and that you were not able to use the lights at Christmas. I can see that we have now replaced the lights for you and hope that you will continue to enjoy using them. Look forward to welcoming you back to Lights4fun really soon. Kind regards, Lisa, Lights4fun

Posted 8 years ago

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Lights4fun is rated 4.9 based on 42,289 reviews