Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,296 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Lights4fun 5 star review on 6th April 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial order via Amazon arrived with 1 faulty product. Customer service was prompt and a replacement dispatched quickly with no requirement to return the faulty goods. Brilliant service so i decided to order straight from lights4fun. Again prompt delivery but neither product worked so emailed to ask for assistance as i may have been at fault and it was so close to Christmas i just wanted my fairy lights to work. Unfortunately no response to email so re-sent plea for help, but still no response. I think this was due to Christmas and it was disappointing that the products were not useable over the festive period but i really love the products and the initial service was brilliant so will put it down to a blip and will continue to use this company xx”

Helpful Report

Posted 9 years ago

Hello Vandana, thank you for your review. We are sorry that the Outdoor Battery Lights were faulty and that you were not able to use the lights at Christmas. I can see that we have now replaced the lights for you and hope that you will continue to enjoy using them. Look forward to welcoming you back to Lights4fun really soon. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“It took quite a while for the order to arrive and when it did the wire was so tangled and took us a while to very carefully untangle the knotted wire, only to find that one of the sets of lights were actually broken! the wire had a been cut/snapped which meant that half the lights on the length didn't work. I didn't complain or ask for another set to replace them because it was Christmas and quite frankly I had enough on my plate... Plus it was easier for my husband to fix them. I do however find the fact that this happened quite poor. Other than that the lights are quite pretty and good value for money Thanks x”

Helpful Report

Posted 9 years ago

Hello Kate, We are sorry to hear that one string of lights were broken on arrival. We will happily replace these for you. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“I think the delivery information could be better. I paid extra for the 24 hour delivery and it didn't up in 24 hours (I took into account that you wouldn't work sundays)”

Helpful Report

Posted 9 years ago

Thank you for your feedback, the delivery service you chose was the 1st class tracked service which is named "Royal Mail Tracked 24". The delivery promise by Royal Mail is 1-2 working days. Apologies if you thought your order would be with you within 24 hours. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Good delivery but faulty goods. One of my two sets has only half of the bulbs working - even after pressing the lighting options button. Please can you advise as to what to do.”

Helpful Report

Posted 9 years ago

Hello Tess, we are sorry to hear that one of the sets of lights has only half the lights working. We will of course replace these for you. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“My items were delayed in dispatch so I received a refund for the carriage and an apology, which was appreciated. Unfortunately the lights I ordered did not advise if they had a memory or not, however LED lights I purchased previously did have a memory. So if you want garden lights and carriag, do dont want them to flash it would be prudent to enquire what the defult "on" mode is or you will have to set them every time you turn them on ond off. Not what Id expect from an expensive product. To me a lack of memory is generally for cheap imported products. Please note I was offered a full refund, however I paid for the return carriage.”

Helpful Report

Posted 9 years ago

“For customer service, 100%. I had a problem with a transformer and the calm and empathetic services lady could not have been more helpful, dispatching a new transformer 2 days before Xmas. Alas, that one also failed on me in between testing the lights and putting them up around garden. So this review is more about service than product, which seems to have some issues.”

Helpful Report

Posted 9 years ago

“Lovely lights however a few of them don't work.”

Helpful Report

Posted 9 years ago

Hello Suzanne, we are sorry to hear that a few of the Micro LED lights are not working, we will send a replacement to you so that you can continue to enjoy these lights. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“The lights arrived within the time, so was happy with that and the website is easy to use.I have had them up for 4 days and already 2 lights are not working, so am not very happy about that!”

Helpful Report

Posted 9 years ago

Hello Cath, so sorry to hear that your string of lights have a couple of bulbs that are no longer illuminating. It seems that there is a fault with them which we can easily resolve. I have arranged for a replacement string of lights to be despatched to you today and you should receive them tomorrow in time for Christmas. With kind regards, Claire, Lights4fun

Posted 9 years ago

“The item arrived - a little white tree with lights on. I put the batteries in but the connection was very poor. I eventually managed to get the lights to come on with a lot of fiddling, but I cannot use the base plate as the lights go off as soon as I put it in place. I could not be bothered to send it back!”

Helpful Report

Posted 9 years ago

Hi Jenny, so sorry to hear that the tree is not illuminating as it should. I'm afraid you have received a faulty tree, however we will arrange for a replacement to be delivered to you tomorrow in time for Christmas. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“I love your gorgeous lights, and when I phone, the ladies I have spoken to are really nice, helpful and polite. I would loved to have given you a higher rating, but I have been let down. I ordered some lights, 3 star lights, and a love heart light. The suction cups which are included with the star lights were missing. I phoned, and was told that other people have experienced the same problem, and they would be sent out to me. I have not received them, and called yesterday 21st December, 2015, to be told that there is no record on the system of my conversation, and although you can send some out, I will not receive them for Christmas. Due to the time of year, everywhere have sold out, so I will have to use sticky tape to put them up - not very pleasing to the eye. Very disappointed indeed.”

Helpful Report

Posted 9 years ago

Hello Anne I am so sorry that we slipped up and omitted to send the missing suction hooks to you earlier this month, please accept our apologies for this oversight. I have upgraded the delivery of the missing hooks and confirm they will be with you tomorrow in time for Christmas. Kindest regards, Lisa, Lights4fun

Posted 9 years ago

“Took longer to come than I'd hoped so missed the deadline to send it to my daughter for Christmas. One of the trees had an ill fitting base which tended to fall off. Hopefully it'll be ok!”

Helpful Report

Posted 9 years ago

Hello Ann, sorry to hear that one of the tree bases was ill fitting, it should not be loose. We'll get in touch personally to resolve this for you. Kindest regards, Lisa, Lights4fun

Posted 9 years ago

“I kept the mistletoe lights even though I thought they were quite poor quality but didn't want the fuss and expense of sending them back, so me good deed for Christmas was donating them to my local charity shop !!”

Helpful Report

Posted 9 years ago

Hello Lynne, we are sorry that you were not as delighted with the Mistletoe Fairy Lights as we would hope and what a lovely gesture you have made in donating them to charity. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“not recieved my order yet.”

Helpful Report

Posted 9 years ago

Hello, thank you for your review. We are sorry to hear that you have not received your order. The tracking shows your order was delivered to your address in France on 5 December. I will get a member of our Customer Service Team to contact you today to resolve. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“These actual lights are incredible, I received some myself last Christmas and they add a beautiful little twinkle to a room, I ave them spiralled around a standing / reading lamp. I bought some as gifts fr friends this year as I was sent an email offering me 10% off. I was really irritated when only 2 days later, long before they had arrived or were needed, received a VIP promotional email offering me 30% off purchases because of custom I had given in the past. Not very impressed that Lights4fun send a better promotional offer so soon after sending a less good one.”

Helpful Report

Posted 9 years ago

“Very well packaged. Penguins are lovely but no way to fasten to ground. Just moved them to shelter of porch as very windy and blew over. Got reindeer last yr with white pegs to secure and stays put. All penguin needs are similar white metal loops for feet but do not know where to get something like that. Baby in particular is very small and light.”

Helpful Report

Posted 9 years ago

Hi Susan, thanks for your review. Unfortunately, our 3D Acrylic Figures don't have a fixing for a peg, or hook unlike the wire Reindeer figure you purchased last year. May I recommend running a wire or cable run over the feet and secured in place with pegs either side of the feet? Kindest regards, Lisa, Lights4fun

Posted 9 years ago

“Lights are not on tree yet so cannot comment. Your request is premature !”

Helpful Report

Posted 9 years ago

“One LED not working on arrival otherwise very good service.”

Helpful Report

Posted 9 years ago

Hello Robert, so sorry to hear that one of the LEDs is not working, we will arrange for a replacement string of lights to be sent to you straight away. Kind regards, Lisa, Lights4fun

Posted 9 years ago

“One of the sets of lights did not work. Will be requesting a replacement set.”

Helpful Report

Posted 9 years ago

Hello Peter, sorry to hear that one string of lights is not working, we will arrange for a replacement string to be sent to you straight away. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“After Being In Contact With Your Delivery Service About Not Being Able To Be In When Package Arrived,I Arranged For Package To Be Left In An Outbuilding..Came Home Days Later To Find Package Left On Doorstep…Whats The Point In Asking For Package To Be Left Elsewhere,When Their Just Going To Dump It On Your Doorstep Anyway…Not Impressed...”

Helpful Report

Posted 9 years ago

Hello Lachlan, I am very sorry that this happened, it is most unusual for the courier to leave a parcel on your doorstep. I'm pleased that it was safe and trust that you will enjoy using the lights. Should there be any problems with the products please don't hesitate to get in touch. With kind regards, Lisa, Lights4fun

Posted 9 years ago

“Products are good but overall a bit on the expensive side”

Helpful Report

Posted 9 years ago

Lights4fun is rated 4.9 based on 42,296 reviews