Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,471 Reviews

91 %

of reviewers recommend Lilac & Mila

4.7

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor design, unable to wear purchase as the shoulders are about two inches from where my actual shoulders sit.”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a purchase with us in August - we haven't received this type of feedback on this item however we will pass this on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“Horrible quality”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 3 different purchases recently - could you please let us know which item didn't meet your expectations as we would like to pass on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,471 reviews