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Lilac & Mila Reviews

4.7 Rating 2,482 Reviews
91 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,482 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email

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Poor design, unable to wear purchase as the shoulders are about two inches from where my actual shoulders sit.
Helpful Report
Posted 6 years ago
Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a purchase with us in August - we haven't received this type of feedback on this item however we will pass this on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx
Posted 6 years ago
Horrible quality
Helpful Report
Posted 6 years ago
Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 3 different purchases recently - could you please let us know which item didn't meet your expectations as we would like to pass on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx
Posted 6 years ago
Lilac & Mila is rated 4.7 based on 2,482 reviews