Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and absolutely loved 🥰 the dress. Would definitely recommend Lilac & Mila”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Super quick post. Very happy”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Such a good experience. Clothes are beautiful and they arrived so quickly despite the hectic-ness at the moment! Will definitely buy from here again.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Brilliant service with quick postage. And the dress is just gorgeous!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Great customer service 10 out of 10. Will definately be ordering again and again.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Nicely packages and fast delivery”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Purchased two dresses , one I love the other one the size not right despite being both medium, will give one of the dresses to one of my daughters!”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved one of the dresses you purchased and were able to give one to your daughter! Our sizing can differ depending on the supplier or style so we always list the measurements online to help out! Our customer satisfactions girls are also available to provide you with any further measurements or guidence if you need !! is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“I loved my items! Delivery was fast too. Will definitely be shopping again! :)”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“My dress is lovely and a great fit. I sent the girls a message about sizing before purchasing and they were super helpful and spot on!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Perfect to deal with. Friendly helpful and respectful. My favourite company.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Delivery is always so quick and my orders are always as expected and the quality of Jaase never fails.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Amazing service and fabulous quality dress. I now have it in 2 colours! Highly recommend”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Haven’t got my item yet. Website was good. Hope the skirt looks good. Didn’t know about Black Friday sales so missed out on the discounts. Purchased a few days beforehand.Then kept getting heaps of emails about the discounts I missed out on which was pretty annoying especially as a first time customer.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us feedback, we really appreciate it! We are so sorry to hear you missed out on the sales, we are more than happy to accommodate where we can if you reach out to us via email when these things happen at hello@lilacandmila.com. We always recommend keeping an eye on our social media and subscribe to our Newsletter to be first to know when sales are happening! We hope we can turn your Lilac and Mila experience around xx

Posted 4 years ago

“I found the website very easy to navigate and I do love the clothing and the quality of the fabrics. The items all come in a timely manner so you don't have to wait long - even out here in Perth. The prices are also good and the service is very friendly so there is much going for this clothing company. I have found however, the sewing quality a bit poor. I have two tops/dresses and two skirts and all have loose threads, some have shallow hems that will fray after repeated hand washing and then just recently, an open seam where the machine missed the fabric underneath (this has been addressed and a voucher offered as compensation - thank you). Because this is my second shop, I'm not sure if I have the confidence in the quality of the sewing to order a third time which is a real shame.”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Thank you for your feedback! We take this kind of feedback very seriously as our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces. We are constantly working on ways to improve, and always monitoring the quality of the garments we sell. We hope we can turn your Lilac and Mila experience around! Love, the Lilac and Mila girls xx

Posted 4 years ago

“Todo perfecto . Gracias”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Gracias! Love, the lilac and mila girls xx

Posted 4 years ago

“Super fast post. Love my dress.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I bought dress online from lilac and mila and the delivery was so fast it arrived just in two days I was imoressed”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Great fast service and love what I’ve bought. Thanks 🙏”

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Posted 4 years ago

Hi Lovely, Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“I live in Canada and will ONLY buy my dresses from Lilac and Mila. That tells you how much I love them and recommend them. Thank you for having such high quality products and amazing customer service!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful cusomters are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Super quick postage , friendly customer service. Best service and website .”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews