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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics Info
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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Kylie M
Verified Buyer
“Great service and friendly interactions. Definitely buy again.”
Helpful Report
Posted 5 years ago
Julie P
Verified Buyer
“Thank you Lilac & Mila for your wonderful service , not only did you answer my questions promptly and accurate when I emailed you 😊 and also the beautiful garments That I ordered , just loved them all and will definitely be ordering again and recommending your website / clothes to all my friends 😘🥰☺️”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great customer service and beautiful clothes. Highly recommend purchasing from the team at lilac and mila.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Always amazing pieces at affordable prices and the most amazing customer service you will ever get! My favourite Jaase stockist! 🤩 🌟🌟🌟🌟🌟”
Helpful Report
Posted 5 years ago
Michelle E
Verified Buyer
“Never been so happy with an online clothing purchase as I am with my dress. Perfect fit. Perfect colours. Great price.”
Helpful Report
Posted 5 years ago
Vicki B
Verified Buyer
“Great item fast post love it”
Helpful Report
Posted 5 years ago
Rosalie M
Verified Buyer
“I really love Lilac and Mila.  I’m obsessed with bohemian and their range is beautiful.  I recently ordered a size too small and they were super helpful and kind when exchanging.  Their customer service is a real highlight.  It’s a really personal exchange. ”
Helpful Report
Posted 5 years ago
Sandra S
Verified Buyer
“Theservicewasexcellent”
Helpful Report
Posted 5 years ago
Hayley M
Verified Buyer
“Excellent service! Enquiries are dealt with really quickly and in a lovely manner. And always fast delivery. Love!”
Helpful Report
Posted 5 years ago
Joanne S
Verified Buyer
“Super quick delivery.”
Helpful Report
Posted 5 years ago
Michele B
Verified Buyer
“My order was received promptly. Efficient and reliable service. All good!”
Helpful Report
Posted 5 years ago
Kathy T
Verified Buyer
“Love my new Jaase dress from Lilac and Mila. Fabulous product quality and speedy delivery . Will definitely be shopping with you again. Thankyou.”
Helpful Report
Posted 5 years ago
Rebecca W
Verified Buyer
“Loved my first purchase, fabric and fit amazing”
Helpful Report
Posted 5 years ago
Karen M
Verified Buyer
“So pleased with all my purchases from Saffron road. I’m a new customer and was introduced to this brand by LMTBYB group. I absolutely love the styles, material and designs. I live in a very hot climate and the materials are perfect for here. Customer service is awesome too.”
Helpful Report
Posted 5 years ago
Barbara L
Verified Buyer
“Fantastic service and prompt response to my email regarding my purchase. Top ordered was lovely quality.”
Helpful Report
Posted 5 years ago
Emily G
Verified Buyer
“Lovely clothes, great quality & the staff are super helpful!”
Helpful Report
Posted 5 years ago
Kerri R
Verified Buyer
“Sensational customer service, very quick responses and super fast delivery! Clothes are just beautiful! Will definitely be a repeat customer!”
Helpful Report
Posted 5 years ago
Taylor L
Verified Buyer
“Amazing service! Quick response to my email about a sold out dress and a few days later I had it delivered in beautiful eco packaging”
Helpful Report
Posted 5 years ago
Belinda W
Verified Buyer
“Love my dress I purchased - kept for my birthday xx”
Helpful Report
Posted 5 years ago
Julie L
Verified Buyer
“Had absolutely fantastic customer service. I received a dress that I wanted and it is gorgeous but I wanted a larger size. L & M went out of their way to make me happy. Thank you so much wish more online retailers were this good 🌸”
Helpful Report
Posted 5 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews
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