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Lilac & Mila Reviews

4.7 Rating 2,466 Reviews
92 %
of reviewers recommend Lilac & Mila
Company Reviews Metrics Info
4.7
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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Rebecca A
Verified Buyer
“Good shipping. Returns policy is a bit misleading.”
Helpful Report
Posted 5 years ago
Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X
Posted 5 years ago
Hayley B
Verified Buyer
“Great customer service and products”
Helpful Report
Posted 5 years ago
Cate B
Verified Buyer
“I purchased an item which did not suit me and I returned the item at no cost. I have been with a credit For my purchase and I have unlimited time to use the credit. Very friendly and efficient service.”
Helpful Report
Posted 5 years ago
Michele L
Verified Buyer
“Fantastic experience with this company. Wanted to change size they were more than accommodating and responded very quickly. Dress was amazing and fantastic quality. Would deal with again”
Helpful Report
Posted 5 years ago
Madison D
Verified Buyer
“One of my favourite stores. Made several orders from the site.”
Helpful Report
Posted 5 years ago
Kristen M
Verified Buyer
“I was concerned on size and my email was responded to very quickly with helpful information. Postage was super quick and very happy with the garment and size selection! Thank you Lilac & Mila”
Helpful Report
Posted 5 years ago
Debbie S
Verified Buyer
“Fast shipping, great quality and gorgeous clothing.”
Helpful Report
Posted 5 years ago
Melissa K
Verified Buyer
“My dresses arrived so quickly. Love them!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent prompt service and delivery of dress.”
Helpful Report
Posted 5 years ago
Lynda L
Verified Buyer
“Great service, would definitely buy from them again”
Helpful Report
Posted 5 years ago
Karena L
Verified Buyer
“True to size, quality fabric and stitching. Very happy with my purchase great colour and oh so soft”
Helpful Report
Posted 5 years ago
CHRISTINE H
Verified Buyer
“Found 2 blue dresses had such different colors as to what was on the website. Disappointing. Latte print Classico mini S-10 did not fit a normal 8-10. Too tight in sleeves. Cloudburst Rena mini dress was too see through for my liking. First time customer. Still waiting for a response regarding a cardigan. Told I would be waiting 5 days for a response. Not sure if I will continue with Lilac and Mila, apart from having a credit on 3 returned items as you do not give refunds.”
Helpful Report
Posted 5 years ago
Melanie L
Verified Buyer
“Fabulous customer service and beautiful clothes”
Helpful Report
Posted 5 years ago
Janet T
Verified Buyer
“Website easy to use, beautiful inclusive clothes, I really enjoy my online shopping with this brand.”
Helpful Report
Posted 5 years ago
Diane A
Verified Buyer
“Very happy with great customer service 👍😊”
Helpful Report
Posted 5 years ago
Angelina H
Verified Buyer
“Very happy with my purchase. The dress is so beautifully made and a lovely colour. Package arrive quickly.”
Helpful Report
Posted 5 years ago
Janine M
Verified Buyer
“Super fast delivery, love the seville belt.”
Helpful Report
Posted 5 years ago
Elizabeth N
Verified Buyer
“Received my beautiful Florence Print Tessa Maxi dress super quick. Fabric is Devine and the fit is true to size. So looking forward to wearing it this winter.”
Helpful Report
Posted 5 years ago
Angela R
Verified Buyer
“Website east to get around my order came quick & prompt I would definitely recommend shopping with Lilac & Mills”
Helpful Report
Posted 5 years ago
Tanya H
Verified Buyer
“Fast delivery. I ordered a stretchy belt. I am only a size 14 but to wear it I need to stretch it quite a bit... this makes it a little tight/ uncomfortable. I will wear it, but I though that it would be more versatile and comfortable.”
Helpful Report
Posted 5 years ago
Lilac & Mila is rated 4.7 based on 2,466 reviews
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