Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my purchases, so nice to wear, light and flowy.”

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Posted 5 years ago

“I’ve recently purchased Jaase brand from Lilac & Mila for the second time. My first purchase arrived quickly, currently waiting for this order to arrive. Beautiful brands, well worth considering this online store.”

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Posted 5 years ago

“Great service and love my dresses I bought”

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Posted 5 years ago

“I didn't receive a part of my order and it took 3 attempts at them sending it before I finally got it. Didn't get the $15 voucher I was told would be sent either. I specifically chose this shop as it was a stockist for Jaase dresses. I will shop elsewhere next time.”

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Posted 5 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent interaction with us here at Lilac and Mila. Your discount should be automatically applied to your cart when you use the check out for your next order as long as you're signed in to your account. If you want to send us through an email I can also send the voucher to you that way to make it easier ! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million, The Lilac and Mila Team! Xxx

Posted 5 years ago

“I missed out on buying the dress i wanted. It was in my cart however i didn't complete purchase quickly and i missed out. I got an email saying i had itrm in my cart so i replied with above info. I was then contacted and they said they would search their store for my size. And success also very quick delivery. 10 out of 10”

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Posted 5 years ago

“Super fast shipping, even in these COVID times”

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Posted 5 years ago

“Where do I start the the 2 dresses I brought are beautiful stylish and well made on the days I do wear them I have at least 3 women compliment me about the dresses where did i buy its beautiful love the material love TV these dresses..Purchasing was easy sizing is great and delivered swiftly to my door ...Will definently be buying more items.Dresses should come with a warning you will be complemented numerous times about how lovely the dresses are ...💟💟💟”

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Posted 5 years ago

“The service and speed of delivery , the style and quality of the product, the look and feel of the outfit are all impressive. Thank you.”

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Posted 5 years ago

“Was easy to find the product I was after and the customer service staff helped me by letting me know when the product was restocked”

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Posted 5 years ago

“My order arrived so quickly and it is exactly as appeared on the website. Highly recommend.”

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Posted 5 years ago

“So pretty, i was worried about sizing but it was perfect, love my dresses!”

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Posted 5 years ago

“I was given the wrong size”

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Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I've just sent you through an email with a link to our Free return label! We accept returns on all of our items and we will provide you with a gift card which you can use to purchase another item you love! Our gift cards never expire so you have all the time in the world to find something perfect for you and with our weekly new arrivals I'm sure that won't be long! In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 5 years ago

“Easy to nevigate site, quick postage with good communication. Beautiful dress. Only suggestion is having measurements on each garment and size to assist with ordering the correct size and reducing the need to return the item.”

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Posted 5 years ago

“The support I received with my purchases and return process from the customer service people was outstanding. The website is clear and easy to work with. I will certainly be purchasing from Lilac and Mila again. Thank you”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“It arrived in super speedy time & fits beautifully. Unfortunately living in Melbourne means I haven’t worn it out if the house yet”

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Posted 5 years ago

“Fast shipping and beautiful clothes! The website details are very thorough which made it easy to purchase the correct sizes. Definitely will buy from Lilac and Mila again!!”

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Posted 5 years ago

“First time purchasing from Lilac & Mila and I am happy with my dress and the service provided. I will definitely be a returning customer. Thank ladies xo”

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Posted 5 years ago

“Buying from Lilac and Mila was a good experience, however the dress I purchased was far to big. Easy to return, but alas I couldn’t get a refund just a credit. I think it would be very beneficial if the website removed items that had sold out. Often there is only a size 8 left. The denim Delilah jacket was also recently back in stock, I had it sitting in my basket then when I went to pay, it disappeared and was sold out, very disappointing. It won’t stop me purchasing from them. Great variety.”

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Posted 5 years ago

“Ordered 2 dresses and both came in good time (given delays with postage in general). Only issue I had was that one of the dresses had a small cut/tear near the collar. As it appears the dress was not taken out of the manufacturers packet, it looks like a manufacturer issue. A little disappointing but not the end of the world. I would shop again with Lilac and Mila.”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us via our hello@lilacandmila.com email regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews