Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,451 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I used an incorrect address in error. Quick and friendly response, problem fixed in minutes. Great dress & fast postage. Will definitely be a regular shopper now.”

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Posted 4 years ago

“The customer service at Lilac & Mila was exceptional.”

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Posted 4 years ago

“The most delightful staff of any business I’ve dealt with in a long time. Some of their clothes are obviously sold at other small boutiques but I would always choose Lilac and Mila to buy from over all of these. I’ve bought with the others and none of them are as helpful as L&M. Their customer service is second to none! Love the clothes obviously too. Wearing a dress of theirs as I type. 😍😍”

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Posted 4 years ago

“Item was as good as the look on online so I was happy to receive. Thank you”

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Posted 4 years ago

“Your product and service is great. Thank you.”

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Posted 4 years ago

“I’ve recently purchased Jaase brand from Lilac & Mila for the second time. My first purchase arrived quickly, currently waiting for this order to arrive. Beautiful brands, well worth considering this online store.”

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Posted 4 years ago

“Great service and love my dresses I bought”

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Posted 4 years ago

“I missed out on buying the dress i wanted. It was in my cart however i didn't complete purchase quickly and i missed out. I got an email saying i had itrm in my cart so i replied with above info. I was then contacted and they said they would search their store for my size. And success also very quick delivery. 10 out of 10”

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Posted 4 years ago

“Super fast shipping, even in these COVID times”

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Posted 4 years ago

“Where do I start the the 2 dresses I brought are beautiful stylish and well made on the days I do wear them I have at least 3 women compliment me about the dresses where did i buy its beautiful love the material love TV these dresses..Purchasing was easy sizing is great and delivered swiftly to my door ...Will definently be buying more items.Dresses should come with a warning you will be complemented numerous times about how lovely the dresses are ...💟💟💟”

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Posted 4 years ago

“The service and speed of delivery , the style and quality of the product, the look and feel of the outfit are all impressive. Thank you.”

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Posted 4 years ago

“Was easy to find the product I was after and the customer service staff helped me by letting me know when the product was restocked”

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Posted 4 years ago

“My order arrived so quickly and it is exactly as appeared on the website. Highly recommend.”

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Posted 4 years ago

“So pretty, i was worried about sizing but it was perfect, love my dresses!”

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Posted 4 years ago

“Easy to nevigate site, quick postage with good communication. Beautiful dress. Only suggestion is having measurements on each garment and size to assist with ordering the correct size and reducing the need to return the item.”

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Posted 4 years ago

“The support I received with my purchases and return process from the customer service people was outstanding. The website is clear and easy to work with. I will certainly be purchasing from Lilac and Mila again. Thank you”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“It arrived in super speedy time & fits beautifully. Unfortunately living in Melbourne means I haven’t worn it out if the house yet”

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Posted 4 years ago

“Fast shipping and beautiful clothes! The website details are very thorough which made it easy to purchase the correct sizes. Definitely will buy from Lilac and Mila again!!”

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Posted 4 years ago

“First time purchasing from Lilac & Mila and I am happy with my dress and the service provided. I will definitely be a returning customer. Thank ladies xo”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,451 reviews