“I need to exchange a medium for a large but can only do so, according to their website, on their website. Their website just keeps you running around circles. First, you need to vote the order number but the website doesn't recognize the order number (I double checked it twice). I finally found a address for service, service@lilligal.com, but so far, nonresponse. Save yourself a lot of trouble and avoid this seller.”
“Takes several weeks to receive an order (they do tell you this upfront). The clothing I received was terrible quality - the fabrics aren't something I'd wear and clothes that looked cute on the model in the product shot look like my grandma's housecoat in person. Returned most of the items I purchased - still wrestling with them for a refund. They make you WORK for it!”
“Stay away from this scammers. They will make you use PayPal so it is harder to get a refund. They pretend not to start shipping so it looks like the delivery itself is fast. They are based in Hong Kong. That's why their website does not mention the location.
I canceled my order before they shipped and they are pretending they don't remember how you paid, so they issued a store credit, hoping that you don't notice, so you are forced to spend your money at their store even if you don't want to. So, I am still fighting for money for teh service I didn't receive. They should be banned form selling in the USA.”
“I would not like to give this company any star ratings at all. I just wish I had read the reviews first, before spending $200 on clothes, which are dreadful. The system for returning is designed so that it makes it very expensive and complicated to return items, if you get passed all the document completion for Customs and can also afford the return costs (in my case £58) great, except that the Liligal will not sign for return goods, so you have no proof of them actually receiving the goods, when you know they have, because of the tracking system. Don't expect a refund.... I would avoid this company it is not what it appears to be. I just wish I had read these reviews first.”
“I bought two dresses for my wife and her sister in law . ( black and white vertical stripe ) Pre our planned holiday in July . Apart from waiting for weeks . The product is very poor quality and poorly manufactured. Further more the dresses came up undersized in both instances. Ke”
“This company is out of China so don't expect a refund or return. If you look on this web site no questions have ever been answered. This is a scam. I did receive my order but it was the wrong size. Went to the post office to return it and they said it would be over 50.00 to ship back.”
“Placed order with speedy extra charge shipping.....NEVER RECEIVED and after "customer service" never available and cannot follow up to track. NO RESPONSE TO EMAILS!!
Would rate "0" if could.
Sent complaint to Florida Attorney General. This has been six weeks with no response.
They are a fraud!
Buy at your own risk!!!”
“If I could give them a zero I would. Can't contact them - they won't respond. Can't return or exchange because they won't respond. Can't even get into my own account because the links won't work. LiliGal is a scam.”
“I ordered a dress for Easter on 3/26/2919. It’s 6 weeks later and I still have not received the dress. Do not buy from this site unless you are willing to wait 6-8 weeks and possibly longer.”
“I ordered merchandise from Liligal on 2/21/2019 I received it on 3/9/2019. The clothes and bathing suits did not look right on me and poor quality. I complied with their return policy and returned the items 3/15/2019. According to my tracking numbers they received my return on 3/16/2019. This was within their 30 day return policy, but they are refusing to give my money back and saying I am over the 30 day period. So now I am out $129.27 and the money I used to ship my items and no clothes so basically they stole my money. Terrible company. Their ticketing system to communicate with them is very confusing. Stay Far Away from this company they are a scam who takes your money. Hoping Paypal will help me get my money back.”
“I have not ordered anything from this company. However, if you are checking out these reviews before ordering, which I wish I had, then please also check out Rotita and Modlily”
“I too wish I had read the reviews before I ordered! It would have saved me so much hassle and time. I ordered 3 tops and paid extra for expedited shipping. The site said with expedited shipping I would get the product in 3 to 5 business days. Then after I hit pay, I got a message it would take 6 to 10 days to process my order! I asked for a refund and was sent a reply 3 days later that a credit had been given to my account for future orders. I written and asked for a refund to my original payment source. We will see but I am not confident this is over. I may have to dispute with my bank. I got an uneasy feeling as soon as I hit pay or process. I checked and the company took the money from my account the very day I ordered! Beware of ordering from this company!”
“My husband bought me a swimsuit as a surprise to wear in florida for our 53 wedding anniversary. I loved it until I put it on. Who sizes these? Now I have to rush out and find one. And no paperwork to return it. What a waste of his time and money.”
