Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 469 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized équipement.”

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Posted 2 years ago

“If I could give less than one star I would. They sent a tech who had never done the repair necessary for my dad's concentrator. Also sent her with no tools for the repair. My elderly father read the instructions and provided her the necessary equipment to fix it. His mobile unit needed a repair. The substitute unit was supposed to last four hours and it lasted one. He ran out of air while doing errands. The substitute's replacement did the same thing. One hour!! These are just a few of the dangerous practices this company has done in the last three weeks. They take forever to fix anything. Shoddy equipment. Terrible company who does not care about sick people. Go elsewhere.”

Helpful Report

Posted 2 years ago

“The manager is a dirty, rotten liar who doesn't give a rat's ass about patients' health or well being. Had to fight since Feb 23 to get them to look at my CPAP. In March, my appt came and went- rep never showed. I had to contact their troubleshooting number who got them to Come back and get the machine. Unfortunately ny autistic. Son accidentally answered the door and the dog ran out. Rep ran in fear and told her boss she wasn't coming back. I prepared the Ring Cam footage to show that the dog RAN OUT OF THE HOUSE and was no where near her. The finally agreed to come back. They rep came and picked it up from the front steps. I was told they would contact me in a few days. A week later, no call. When I called, they Said bubbles in the chanbee were normal. I said that's freaking awesome but ITS THE HUMIDIFIER THAT BROKE. What a bunch of IDIOTS. First of April they said have doc send a new order, which they did. Lincare denied getting it when I called 2 weeks later. Doc called again ans finally, Lincare said they got it. April 20th they then said no they didn't have order. I called on April 24th and they said they got the order (eyeroll) and sent it to get authorized to insurance. It is May 3 and I called the insurance company. Lincare. In a shocking turn of events, NEVER SUBMITTED it. You can't reach these bridge trolls on the phone because they are too smug to bother to answer. I haven't had my capacity since FEBRUARY because of these incompetent MORONS. I have a very high capacity for bull rap as a middle school teacher but these idiots take the cake. My insurance company is helping me find a new company and I hope these idiots all get what they deserve. Do you know that people can get AFIB from being without their cpap?? My heart has been fluttering lately. I have fallen asleep at work. I can't FUNCTION. Someone needs to take over these people. Stay away!”

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Posted 2 years ago

“This is a TERRIBLE company to deal with. I would not recommend them to anyone!!!!! Do not let hospitals talk you into using this company. The billing department is taking advantage of customers and the wait time to talk to a real person was 30 minutes. The guy that delivered the equipment had no idea what he was doing and was not helpful at all when explaining how to use the equipment.”

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Posted 2 years ago

“Just started using them I'm already frustrated. Never received my first shipment called told it would be resent. Didn't receive again called told me address was not correct in their system I asked how could that be I have given them my address several times before. I was told they would resend but didn't receive a time this would happen.”

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Posted 2 years ago

“My mom had one of their nebulizers. It took me over an hour of being on hold with various transfers to ask if they wanted it back when she died. They said yes, that we would be charged and they would call me to arrange pickup. I gave them my number and told them mom was dead. When I next got to mom's house, they had left a message on her phone asking to talk to her. I have now been on hold again for almost an hour to try to talk to these idiots again.”

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Posted 2 years ago

“The Company From Hell IMPOSSIBLE to get customer service who knows anything. Be prepared to get transferred and transferred, and transferred, and transferred, and still NOT get an answer to your question. Run like Hell and never look back!!!”

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Posted 2 years ago

“I am dealing with a broken oxygen concentrator making an awful racket, sounding as if it will fall apart at any given moment, but according to the technician.....'It's not an emergency". Maybe it has to blow up first!”

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Posted 2 years ago

“i would rate this company less than 1 star if possible for being able to contact them via phone. wait times intolerable. i provide patient care and cannot stay on hold for 49 to 79 minutes each time I have tried to place an order no matter if i try to call the local office, the toll free number or the executive office. even tried to place an online order but could not connect. i would never recommend this company to any of my colleagues.”

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Posted 2 years ago

“I have been fraudulently charged $500 twice by this company! I do not owe them anything yet they keep charging me. This is ridiculous. How are they still in business?”

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Posted 2 years ago

“My husband took my concentrator to have it fixed and they refused to return it saying my insurance information was wrong and they weren’t getting paid they filed it with a company I have never heard of they were told my information multiple times and still got it wrong I will Never do business with them again so unprofessional and rude”

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Posted 2 years ago

“Worst Customer Service possible. Website doesn't recognize customer ID, so can't set up auto payment. Local and corporate phones zero help, put you on hold for hours or don't have any answers.”

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Posted 2 years ago

“Lincare is the worst company to have. If you need help with anything. Their customer service is terrible from day one. Good luck if you have a billing question. You will wait on hold for hours just to be transferred to a department that tells you they cannot help you and that you need to speak with billing. They are rude and take advantage. They have no desire to help their customers at all. I wish I would of never gone through them. I cannot wait until my year lease is up and I own the equipment and can switch companies. DO NOT USE THIS COMPANY. THEY ARE NOT WORTH THE STRESS OR HEADACHES OR HOURS OF HOLD TIME YOU HAVE TO WAIT TO SPEAK TO THEM EACH MONTH WHEN THEY ARE THE ONES TO MESS SOMETHING UP!!!!!!!”

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Posted 2 years ago

“Lincare is very unreliable. Their employees are always messing up supply orders. I had one employee tell me to go to Amazon when I didn't get my supplies I was told was coming. Very rude!!!”

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Posted 2 years ago

“2 out of 3 of my CPAP orders are wrong. They are a horrible company to deal with. On my last 2 orders they sent only part of the headgear. I returned it and never received a complete set of headgear. They are a mess of stress to deal with. Long phone waits, barely cognizant representatives.”

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Posted 2 years ago

“Lincare was first contact for my order, in early May 2022. I received a prescribed machine mid-September. I am now trying to get adjustments made because the machine doesn’t work properly. Now in October, I am being called several times a day. For supplies on an un-usable product. Again today Oct.8th, I am trying to get Lincare to provide service for a un-usable product. Called 8 times. Transferred 4 times and disconnected every time after a lengthy wait.”

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Posted 2 years ago

“Called three different times to get additional CPAP supplies. The third time I asked someone to call me back. After getting supplies from them for 8 years I am no longer a customer. Terrible customer service at the local branch in Norton VA and trying to get help from the call center. My last request for a password reset never showed up.”

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Posted 2 years ago

“Reading these reviews and having had my own horrible experience, I can't understand why this company is still in business. It's not as if they are selling candy bars. Their customers need life-saving supplies and equipment. Have they no morals?”

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Posted 2 years ago

“By far the WORST medical equipment supply company I have ever had to deal with. As a cancer patient I reached my insurance catastrophic cap in April and insurance now pays %100 of my bills. For some reason Lincare can't seem to get this figured out and continues to bill me. I have tried to call but no one ever answers the phone. I have called the Patient Advocate Team numerous times and they are absolutely WORTHLESS. First time I discussed my billing issues with them and was put on hold for over 5 minutes waiting for a billing rep to join us, only to have the call disconnected. Second call resulted in the patient advocate trnasfering my call to a number that rang, unanswered for over 5 minutes and disconnected. Third call no one answered after remaining on hold for 20 minutes. Do WHATEVER you must to USE ANOTHER medical equipment supply company. STAY AWAY FROM LINCARE!!!!!!!!!!”

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Posted 2 years ago

“Management of this company should be ashamed that patients in need of critical equipment and supplies have to put up with the nightmare that they call customer care.”

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Posted 3 years ago

Lincare is rated 2.2 based on 469 reviews