Login
Start Free Trial Are you a business? Click Here

Lincare Reviews

2.2 Rating 456 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

Write Your review

Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
0 stars if I could give it. Ridiculously dishonest, charging $330 for a CPAP mask you can by online at amazon for $30! Awful service! No-one will answer the phone. Good luck if you have a bill dispute.
Helpful Report
Posted 1 year ago
Lies lies and more lies, poor service
Helpful Report
Posted 1 year ago
This company does not care about disabled customers. Local customer service outlet in Lynchburg Va is horrible. Waited months for companion wheel chair ordered by doctor for my mother for them to finally admit they don’t carry that type and rudely tell me I should just buy it myself somewhere else.
Helpful Report
Posted 1 year ago
Lincare is very unprofessional. Very hard to get a hold of. No one answers the phone to fill supplies or answer billing questions. We have oxygen for our daughter and it has been 3 months of trying to get a hold of them. No one calls etc to check about supplies. I receive information from our insurance saying they need info from Lincare. Impossible to get anything taken care of. Just a headache to deal with.
Helpful Report
Posted 1 year ago
I gave lincare a prescription for a portable oxygen concentrator in Dec 2023. It is now the end of Feb 2024, no appt set up for the test, can't get a # for the person in charge of this, they won't call me back. I have a planned trip in March, can't fly without it. I'm so frustrated. Last time I spoke with Lincare Pulmonary Therapist she has to email them and wait 48 hours for a result, she does not have a contact #. I am a advocate for the copd foundation, we are going to the Capital in March. Lincare is on my list for taking advantage of people with disabilities.
Helpful Report
Posted 1 year ago
Lincare in Sumter sc is the worst place ever an has some of the worst office manager an office worker
Helpful Report
Posted 1 year ago
I Must give Lynchburg Lincare a BIG shout out! Thank you Bailey Branch for coming out so late at night to take care of our oxygen needs!!! You were so friendly and very knowledgeable. You are awesome!!!
Helpful Report
Posted 1 year ago
I keep getting stupid bills for a lousy $9. I tried many times to get it straight with no satisfaction. I finally decided to send the $9 just to shut them up and hopefully stop your stupid dumb late payment letters. Because no one is smart enough to understand that I don't owe them anything.
Helpful Report
Posted 1 year ago
Do not trust this company (in Salt Lake), they don't care about the patients especially those with oxygen needs, and if you inquire with them about where your life sustainable oxygen is they become extremely rude with you. I actually had to hang up on the Lincare representative I was speaking to tonight because of the attitude coming from her. She apparently didn't see the problem with me not having the oxygen I need first thing tomorrow morning.
Helpful Report
Posted 1 year ago
Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.
Helpful Report
Posted 1 year ago
Thank you Lincare and Anissa Wright for taking care of my needs Anissa has come to my house on different occasions to check my equipment to make sure it's working properly she makes me feel comfortable
Helpful Report
Posted 1 year ago
Lincare is the worst company I have ever worked with they send me the wrong parts for my c-pap machine and it takes hrs to try and get thru to them they double bill your insurance and rob you with the co-pays, can't wait till I own this and can get my supplies somewhere else, BEWARE!!!!!!!
Helpful Report
Posted 1 year ago
They are scam artists. I pay the bill and then a few weeks later get another bill saying I'm delinquent. I never know what I am paying for, as it is never an itemized bill. I was told that I had paid everything off last month and my account canceled. Received another bill today for $180 and then an agent called to collect an hour after the bill came. STAY AWAY FROM THIS PLACE!!!!!
Helpful Report
Posted 1 year ago
Over pricing, rude billing department. Never know what my co-pay will be from month to month.
Helpful Report
Posted 1 year ago
I tried calling the business office and corporate office multiple times regarding my bill. I was on hold for up to an hour without anybody answering or the line would just go dead. I called my local office and they said all I could do was keep calling and gave me numbers I already had saying they couldn’t help me. I finally went through get human and within 2 minutes they had a billing agent on the phone..
Helpful Report
Posted 1 year ago
needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare, without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.
Helpful Report
Posted 1 year ago
Lowell McClellan was very helpful setting up my new cpap Machine and showing me how to use it
Helpful Report
Posted 1 year ago
They don’t even deserve a one star, their services is pathetic, call ,there’s no return calls .Pathetic. They drop off the machine leave ,no checking on the patient been two years they haven’t been out here since.
Helpful Report
Posted 1 year ago
I had them provide me a c pap in York, Pennsylvania. I couldn't use it for a chunk of the trial period because I was very sick. They didn't care. I even provided them a doctors note. They forced me to give it back. Definitely one of the worst experiences in my life!
Helpful Report
Posted 1 year ago
LINCARE Lacey WA is the worst company I have ever encountered. I have been their customer for over 8 years and have had nothing but trouble, stress and headaches. Not to mention, I have been lied to, appointments not kept, messages not passed on, no equipment checks (when I asked for them), equipment malfunction twice, emergency telephone numbers not answered (hospitalization required), cannulas not available. Constant incompetent employee turnovers. LINCARE has not followed their own obligations stated in the contracts. I will NOT RENEW another contract. LINCARE does not deserve ONE STAR.
Helpful Report
Posted 1 year ago
Lincare is rated 2.2 based on 456 reviews