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Lincare Reviews

2.2 Rating 428 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 428 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 72%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
Do not trust this company (in Salt Lake), they don't care about the patients especially those with oxygen needs, and if you inquire with them about where your life sustainable oxygen is they become extremely rude with you. I actually had to hang up on the Lincare representative I was speaking to tonight because of the attitude coming from her. She apparently didn't see the problem with me not having the oxygen I need first thing tomorrow morning.
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Posted 1 year ago
Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.
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Posted 1 year ago
Thank you Lincare and Anissa Wright for taking care of my needs Anissa has come to my house on different occasions to check my equipment to make sure it's working properly she makes me feel comfortable
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Posted 1 year ago
Lincare is the worst company I have ever worked with they send me the wrong parts for my c-pap machine and it takes hrs to try and get thru to them they double bill your insurance and rob you with the co-pays, can't wait till I own this and can get my supplies somewhere else, BEWARE!!!!!!!
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Posted 1 year ago
They are scam artists. I pay the bill and then a few weeks later get another bill saying I'm delinquent. I never know what I am paying for, as it is never an itemized bill. I was told that I had paid everything off last month and my account canceled. Received another bill today for $180 and then an agent called to collect an hour after the bill came. STAY AWAY FROM THIS PLACE!!!!!
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Posted 1 year ago
Over pricing, rude billing department. Never know what my co-pay will be from month to month.
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Posted 1 year ago
I tried calling the business office and corporate office multiple times regarding my bill. I was on hold for up to an hour without anybody answering or the line would just go dead. I called my local office and they said all I could do was keep calling and gave me numbers I already had saying they couldn’t help me. I finally went through get human and within 2 minutes they had a billing agent on the phone..
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Posted 1 year ago
needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare, without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.
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Posted 1 year ago
Lowell McClellan was very helpful setting up my new cpap Machine and showing me how to use it
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Posted 1 year ago
They don’t even deserve a one star, their services is pathetic, call ,there’s no return calls .Pathetic. They drop off the machine leave ,no checking on the patient been two years they haven’t been out here since.
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Posted 1 year ago
I had them provide me a c pap in York, Pennsylvania. I couldn't use it for a chunk of the trial period because I was very sick. They didn't care. I even provided them a doctors note. They forced me to give it back. Definitely one of the worst experiences in my life!
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Posted 1 year ago
LINCARE Lacey WA is the worst company I have ever encountered. I have been their customer for over 8 years and have had nothing but trouble, stress and headaches. Not to mention, I have been lied to, appointments not kept, messages not passed on, no equipment checks (when I asked for them), equipment malfunction twice, emergency telephone numbers not answered (hospitalization required), cannulas not available. Constant incompetent employee turnovers. LINCARE has not followed their own obligations stated in the contracts. I will NOT RENEW another contract. LINCARE does not deserve ONE STAR.
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Posted 1 year ago
I recently moved to the Plattsburgh NY area. I needed assistance with CPAP issues and questions. The team there was wonderful and very helpful. The whole team went out of their way to assist. Alex, Sam, Johnny, Sarah, Amanda were all outstanding and so helping. I can't say enough about this group of people. I will be a loyal customer and tell everyone I know who needs CPAP's to visit Lincare!!
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Posted 1 year ago
BEST CUSTOMER SERVICE EVER!
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Posted 1 year ago
The people are the nicest and most pleasant They are the GREATEST to talk with.
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Posted 1 year ago
My lincare delivery guy mark is the best and I want the people at lincare and the people elsewhere to know what a terrific person he is. 20 Rochford Avenue Hamden ct.
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Posted 1 year ago
I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.
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Posted 1 year ago
Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21, 2023. Now, on December 15, 2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!
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Posted 1 year ago
The San Louis Obispo California lincare was some of the most uncaring rude people. They were notified in advance about my travel arrangements. I tried to explain to them i couldn’t give them an exact ETA because of traveling by car and stoping to rest along the way . I called them several times and spoke to the same woman at least twice letting them know where I was and let them know I would arrive on Tuesday. Unfortunately I did not get the people in the office name I spoke to. The person told me it would be no problem to exchange my empty tanks for full ones so I could make it to my next stop on my trip . When I arrived they made out like I was a lier and had never spoken to them . I have stage 4 COPD and they couldn’t care less if I had oxygen or not . Stated they had a shortage in tanks they would not exchange tanks with me because they would not let the individuals on their route go without tanks . So what would I do without o oxygen tanks ??? They didn’t care They told me they could not help me . Luckily there was a great professional office in Bakersfield CA 2.3 hours away that helped me with no issues. This caused me to lose 5 hours of visiting time with my daughter that I may not see for a long time . Shame on you San Louis Obispo lincare .
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Posted 1 year ago
Lashondra was very professional and helped update my account and fix the bill to a zero balance since the contract was 'bought out' by new Medicare insurance company who was awarded the contract away from Lincare. It's good to know that despite some bad reviews, not everyone is bad in this company and my local office is a good one. Though billing did take 5-10 minutes before live representative answered. She did a great job.
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Posted 1 year ago
Lincare is rated 2.2 based on 428 reviews