Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.55

“Have a tablet under insurance the said it would be picked up but has not been picked up. Littlewood complete waste of time. This is not the first time this has happened.”

Helpful Report

Posted 5 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Helpful Report

Posted 5 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Helpful Report

Posted 5 years ago

“They are fortunate I had to press on at least one star because if there was an option for zero stars I would have tapped it.. Purely on my customer service experience with them, they are so inept I've given up on them.. They have owed ME money for 8 months and done what they can to keep it.. They have told me they will send it to me, this was January.. 7 months later I chase them up.. They apologise, get emotions, promise it will turn up in 2 days(this was a couple of times) say the cheque was lost. Need to cancel and produce another one.. Promise to email me promise all sorts...but not send my money..The person who was dealing with my case goes AWOL...They then promise the equivalent of the LITTLEWOODS FBI will investigate because it's soooo serious and such bad practice that they will have to send me a letter telling me they are investigating why my money has not been returned.. The letter I have not received.. They read online reviews and reply underneath saying we are so so sorry.. please contact us for online chat. The online chat involved 4 people who all said...you guessed it. WE'RE SOOOO SORRY...It's really terrible what we have done... So for all the people I have rang and spoken to and had online chats ,Martin Ralph Bob. Lucy, Ruth, Pierre, Steve...The 5 people in the call centre in Cape Town. Keep my cash. I don't want it , you don't want to return it and prefer to be useless and unprofessional and make me beg..The thing is they decided to close my account and offer send me my surplus cash back to me .. Halloween and Christmas seasons are coming up. So just for you LITTLEWOODS. KEEP MY MONEY AND SPEND IT ON A FEW BOTTLES OF SPARKLING WINE. CRISPS AND DIPS AND CAB FARES HOME FOR ALL THE STAFF WHO PROMISED A LOT LIED AND DID NOTHING... Please do not get some apologist from your media team to come knocking on my phone screen with any sob story. You had your chance and blew it. Big shout out to the companies out there that do their jobs well, do what they say, problem solve are efficient and deliver on what they promise.. Anthony Joseph”

Helpful Report

Posted 5 years ago

“Very bad shop.”

Helpful Report

Posted 5 years ago

“Very bad service. It’s a hassle to pay when you buy items on credit. What you pay doesn’t come off your balance.They are cowboys and everything is over priced.”

Helpful Report

Posted 6 years ago

“I have been with Littlewoods for a lot of years, but lately the customer service stinks, goods are shoddy and not fit for purpose, will not be ordering anything else from them.”

Helpful Report

Posted 6 years ago

“Ordered a wooden bench that came with no fitting screws or fixings, called Littlewoods poor customer service can’t even send out a accessory pack of screws had to return a bench just for a pack of screws”

Helpful Report

Posted 6 years ago

“KEEP WELL AWAY”

Helpful Report

Posted 6 years ago

“Hi I’ve had a u excepted bill. And I’m due to make a payment 28th June. And don’t get paid till the second. The website don’t give u the option to extended or change to Another date. I spoke to a adviser she said.” She said she can’t do that and I will be charged late fee. If u check my payment statement It was show early payments or on time of the deadline date. I use to be happy with Littlewoods. The advisor kept on putting barriers in the way. The website is a bad design that it won’t let u change to another date. Very unscrupulous and not fair. And also most of your products prices r way to high compared to other company’s. Very disappointed”

Helpful Report

Posted 6 years ago

“Charger cable for a Hoover Freedom cordless breaks at its connection to the micro plug due to shocking quality and design after only 14 months. Consumer Rights Act 2015 clearly applies as not "lasting a reasonable length of time" and Littlewoods not the least interested (surprise, surprise) and say I should get a VAT registered electrician to write a report and they will pay up to £45 towards the cost. The most illiterate advice I've ever heard since the actual charger only costs £15 retail (so less to them). My advice would be to avoid Littlewoods at all costs. After sales service is utterly disgraceful”

Helpful Report

Posted 6 years ago

“Bought a pair of sandals for my 3 year old which she wore for a approx 1 hour and the soles wore down to nothing sent them back as faulty and littlewoods sent them back to me saying there was nothing wrong with them and charged me 3.95 to top it off.Rang them up to complain and they then said they needed photos of the shoes even though they had already examined them so sent photos only to be told I could send them back again at a cost to myself and if they still think there not faulty they will keep them on hold for 6 weeks then throw them away.So much for consumer rights wouldn't have this problem with a high street store.Have been a littlewoods customer for over 25 years and after this won't be shopping with them anymore,disgustingly bad customer service.”

Helpful Report

Posted 6 years ago

“Horrible that I haven’t receive a refund And it’s been more than 2month Am always promised that I will get a call back for more information about the refund but never do. Little woods said they will send out a cheque but still claim no one has posted the cheque to me!!. It’s been since 13th February 2019 I have been waiting and still waiting to this day (23r April 2019”

Helpful Report

Posted 6 years ago

“I would find this company exceptionally difficult to recommend to anybody. I ordered a phone on the 19th of March and the delivery date was the 26th. Hasn't come by the 29th so I rang and turns out of got lost in transit. That's fine, it happens. So I ordered it again on the 30th, and the delivery date was the 9th of April. Almost a week later, I decided to ring them again. Told me it,d be there that week. Waited the week and called again to hear that it got lost in transit again!!! Genuinely just embarassingly bad. Avoid ordering from this company. In fairness the customer service people were all very nice & helpful but other than that my experience has been shockingly bad.”

Helpful Report

Posted 6 years ago

“👎👎👎👎ONE OF THE WORST BUYING EXPERIENCES I'VE EVER HAD! DON'T USE LITTLEWOODS IF YOU CAN HELP IT THEY'RE CUSTOMER SERVICE IS EMBARRASSINGLY AWFUL. THEY DON'T HELP, THEY JUST MAKE YOUR LIFE MORE INCONVENIENT. I ORDERED A MATTRESS FROM THEM AND INSTEAD OF HELPING ME SORT OUT THE ISSUE THEY JUST IGNORE YOU AND MOVE ON MERRY WAY WITHOUT A THOUGHT OF THE PROBLEMS THEY CAUSE THEIR CUSTOMERS. i'M GOING TO MAKE A FORMAL COMPLAINT AND I;LL NEVER USE YOU AGAIN👎👎👎👎”

Helpful Report

Posted 6 years ago

“Stay away from this company. My husband opened with them account with limit up to £750. When he tried shopping transaction was declined. When he called helpline customer advisor explained that actually he has no credit limit given?!? Also BNPL option is not that straightforward as they advertise.”

Helpful Report

Posted 6 years ago

“Illegal Charges & Unfair Business Practices! I have been ripped off by this company so many times now! Are any of you sick and tired of making payments to Littlewoods 13 times a year on a 28-day cycle, instead of on common sense fixed monthly payments, 12 times a year, which is more likely in keeping with how you are paid? Moreover, are any of you even more peeved off with having to pay a £12 late payment charge (most likely because of their totally irregular payment cycle) on any occasion when you cannot make a payment on the dates that they demand? Well I believe that these charges could actually be illegal because under British law “terms and conditions” have to be fair and excessive charges and disproportionate sanctions are illegal, moreover terms that allow a company to impose disproportionately high charges on customers for breach of contract are likely to be deemed unfair by any overseeing organisation/body. So if you are as sick of the way Littlewoods are treating you just as I am, then may I suggest that you lodge an official complaint with Mr Andrew Baily Chief Executive Officer of the Financial Conduct Authority - Andrew dot Bailey @ fca.org.uk The more people who submit a complaint to mr Bailey, the faster these unfair business practices and the potentially illegal charges with be dealt with.”

Helpful Report

Posted 6 years ago

“Ordered electric cooker February this year, had new address rang littlewoods up told them, delivery time 14th Feb no cooker was told delay another six days, I cancelled the cooker for over two weeks the battle began ringing online talk, eventually my account was updated but they still want me to pay for the cooker, because its on the monthly statement I have rang, online talk told by littlewoods you have to talk online no more of this hassle the courts can sort this out, I have been customer years, stay clear of this company take my advice”

Helpful Report

Posted 6 years ago

“Appalled by this company, such a shame as I used to love Littlewoods for many years but when it comes to online transactions and customer service you'll be ripped off every month by stealth charges and laughed at as if you're an idiot by the rudest help centre I've ever come into contact in my life. I'll be really surprised if they survive another year as I've spent thousands with them and I've had enough! Even giving them one star is too much - Stay away unless you like to be ripped off and abused.”

Helpful Report

Posted 6 years ago

“I ordered a gaming chair never arrived not only did i have to pay plus late fees while discussing what happend but was also told that i have to track who ever delivered it..disgusted by the whole lot..”

Helpful Report

Posted 6 years ago

Littlewoods Reviews