Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.56

“This was my third attempt to write a review of my experience with Littlewoods. It was rejected all three times .Please read below another rejection. This company is an absolute disgrace, can’t even voice an honest opinion!! Ger T, Unfortunately we are unable to publish your review as it did not meet product review guidelines. Your review cannot be approved because it: contains inappropriate content mentions shipping complaints Below was my last review....... Terrible website This is my third attempt to have my review posted , I have amended it again and I don’t believe I have mentioned the word that they have objected to .Please read this carefully ......I ordered a dress in the 23 of November for a family function which is taking place in the 30 Nov. I didn’t receive a confirmation e mail so I went on to “chat” to inquire, gave them all the information required, found them to be useless .My delivery order date was supposed to be Thursday 28 November, I’m writing this on the 29 November and still have not received my order. Inquired today via Facebook ,this was also not helpful. I am absolutely disgusted with your customer service. I do not recommend this site as it is frustrating to deal with .”

Helpful Report

Posted 4 years ago

“Bad online and customer service. Waste of time”

Helpful Report

Posted 4 years ago

“Being charged 12 pounds for a phone call by you to me to say I missed a payment which I know I didn't and then you charged me 12 pounds for late payment bank confirmed payment was made been with you for many years it is what I call a rubbish and very bad service”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM LITTLEWOODS IF YOUR DELIVERY IS A SANTA GIFT I purchased a game for my daughter for her Nintendo Switch and had the delivery address as my work as the game was to be from Santa. The package was delivered to my home address though and put in my postbox, where my daughter found it. This lead to several questions about Santa and why was mammy buying the gifts that she had asked Santa for. i called Littlewoods this morning to complain and after being on hold for 25 mins came back and said they will do nothing as the error was with the delivery company and not with them !! I reminded the person on the phone I ordered from Littlewoods and was paying Littlewoods, my contract was not with Fastway couriers, it was with them and he reiterated that they would do nothing. I now have to go to the expense of buying another game from Santa and continue to answer questions from my young daughter as to why mammy is buying Santa gifts”

Helpful Report

Posted 4 years ago

“I am never ever buying anything from these con artists ever again. I deeply regret ever purchasing anything from them and I only ever bought one item. I had to buy a new phone after the charging port of my previous one broke. I decided to go with Littlewoods as I am on a very low income and needed time to pay for the phone in small regular repayments rather than paying everything at once. At first it was fine but a while after I had received the phone I discovered that other online sellers were selling the exact same phone for half the price, and using the same monthly payment system. I could have saved a lot of money, money that I really need, if I had gone to them instead of Littlewoods. I wanted to return the phone and get a refund but lo and behold they don't allow you to do that after a certain amount of time. So I continued paying for the phone. Eventually I suddenly fell seriously ill and long story short I couldn't keep up on my repayments. The 0% interest on the phone suddenly shot up and 1 year later, I STILL haven't finished paying for the phone. And that's not all. Oh, no no no. The phone was also faulty. I didn't find out about the fault until much later, because it was the battery. So on top of the debt I was already in, I had to buy tools and a new battery from elsewhere and replace the non user removable battery myself. There was no way I couldn't afford to buy ANOTHER phone. Thankfully I am better and have an income again. As soon as I have finished paying off this phone, I will be closing my Littlewoods account and I will NEVER buy anything from them ever again. Do yourself a favour and if you ever need new tech products or Christmas gifts and you happen to stumble upon Littlewoods, run as fast as you can in the opposite direction. Or else, they will rip you off and suck you dry any chance they can get.”

Helpful Report

Posted 4 years ago

“Found a much better company that I can rely on. Better pricing, better websites and much better customer service. I would recommend FGH Grattans to all. I've found it's much better than Littlewoods”

Helpful Report

Posted 4 years ago

“Useless that's all I can say and over priced”

Helpful Report

Posted 4 years ago

“Terrible, not worth the hassle don’t know how they are still in business”

Helpful Report

Posted 4 years ago

“Everything, terrible company not worth the stress”

Helpful Report

Posted 4 years ago

“Do not trust this company!!!! I bought and paid for an iPod from this company more than 7 years ago, they sent me a confirmation of payment through email without reference numbers and have deleted my account information. I’m in the process of a mortgage and have found out from the bank that there’s a debt that I owed to littlewoods that has affected my credit score badly. I’m now chasing up as much proof as possible of this payment from bank statements which luckily the bank has managed to find but may loose my dream home due to the time it will take from the company to write a letter that they made a mistake.”

Helpful Report

Posted 4 years ago

“If Littlewoods and Very catalogues are owned by the same company, Shop Direct Ltd, why are the same products more money? Eg. Fridge freezer £299 (Littlewoods), £269 (Very).”

Helpful Report

Posted 4 years ago

“I have never in my life experience such shocking behavior from people as I did with littlewoods shame on u and I will be going much much further with this”

Helpful Report

Posted 4 years ago

“The national media are researching complaints within sales of companies for publication later in the year. I have been appointed to deal with Littlewoods and complaints or comments from their customers. If you consider that staff have been, rude, aggressive, incompetent towards the way in which you have been treated, if you have had problems with your account and they have failed to address your problems to your satisfaction I would be pleased to hear from you. There is no need for you to make any identification of yourself, unless you wish too as this is to ascertain quantity of problems that members of the public have suffered either at present or in the past, basically just the way you have been treated and was the matter resolved. You can email at southern.collators@journalist.com Thank you. Elizabeth”

Helpful Report

Posted 4 years ago

“I have been trying to get Littlewoods to send me statements for May 2016. I cleared my entire balance back then. I paid over £2200 . What i didnt realise was that a large amount of this balance was made up of projected interest for Buy Now Pay Later purchases. In fact i didnt owe half the amount i paid . The interest should only be paid if the required payment date is not met. I have repeatly asked for the relevant statements , they have kept me on the phone for over an hour on many ocassions only to say that the statements are on the way. I have contacted them through webmail, phone , emails and letters. Any response is always dismissive, rude and unhelpful. Littlewoods customer service are a complete disgrace. After sox weeks of waiting i was emailed last night by a woman called Holly Opren who said they would send the statements in 4 weeks time. This women was clearly just poking fun. If it takes them 10 weeks in total to send a statement how long would it take to send goods? Be very wary of this company they do not have the customers interest at heart. They have caused me great stress and anquish yet they seem to find it funny. SHAME ON YOU LITTLEWOODS!!”

Helpful Report

Posted 4 years ago

“The numerous problems that my family have had with Littlewoods are now being submitted to the courts in the morning, too much to say in such a short space, but it will be in the national media”

Helpful Report

Posted 4 years ago

“Have a tablet under insurance the said it would be picked up but has not been picked up. Littlewood complete waste of time. This is not the first time this has happened.”

Helpful Report

Posted 4 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Helpful Report

Posted 4 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Helpful Report

Posted 4 years ago

“They are fortunate I had to press on at least one star because if there was an option for zero stars I would have tapped it.. Purely on my customer service experience with them, they are so inept I've given up on them.. They have owed ME money for 8 months and done what they can to keep it.. They have told me they will send it to me, this was January.. 7 months later I chase them up.. They apologise, get emotions, promise it will turn up in 2 days(this was a couple of times) say the cheque was lost. Need to cancel and produce another one.. Promise to email me promise all sorts...but not send my money..The person who was dealing with my case goes AWOL...They then promise the equivalent of the LITTLEWOODS FBI will investigate because it's soooo serious and such bad practice that they will have to send me a letter telling me they are investigating why my money has not been returned.. The letter I have not received.. They read online reviews and reply underneath saying we are so so sorry.. please contact us for online chat. The online chat involved 4 people who all said...you guessed it. WE'RE SOOOO SORRY...It's really terrible what we have done... So for all the people I have rang and spoken to and had online chats ,Martin Ralph Bob. Lucy, Ruth, Pierre, Steve...The 5 people in the call centre in Cape Town. Keep my cash. I don't want it , you don't want to return it and prefer to be useless and unprofessional and make me beg..The thing is they decided to close my account and offer send me my surplus cash back to me .. Halloween and Christmas seasons are coming up. So just for you LITTLEWOODS. KEEP MY MONEY AND SPEND IT ON A FEW BOTTLES OF SPARKLING WINE. CRISPS AND DIPS AND CAB FARES HOME FOR ALL THE STAFF WHO PROMISED A LOT LIED AND DID NOTHING... Please do not get some apologist from your media team to come knocking on my phone screen with any sob story. You had your chance and blew it. Big shout out to the companies out there that do their jobs well, do what they say, problem solve are efficient and deliver on what they promise.. Anthony Joseph”

Littlewoods Reviews