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Littlewoods Reviews

1.6 Rating 289 Reviews
13 %
of reviewers recommend Littlewoods
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About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

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Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021
James
Littlewoods 1 star review on 19th March 2021
James
Littlewoods 1 star review on 14th June 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Victoria Elizabeth Purves
Verified Reviewer
“Absolutely appalling customer service. Like everyone else has seemed to found they are useless and do not even attempt to resolve your issues. I had a TV Delivered and it had a cracked screen. The box said to be carried by 2 men, was carried by one down a narrow alley which is totally stupid and it's no surprise it was broken. Tried to call but due to covid call times over 30 min. Spoke on FB messenger. Told to contact a company called Pacifica. Spoke to them they said they would arrange a return and call me, didn't call. Called them, gave me a number to give to littlewoods. Gave them this on messenger. Told to do online chat. Chat froze. Called them, told someone would call me to arrange delivery. No one did. Contacted them again on FB messenger. Was told courier arrow XL were not doing pick ups of large items. How is this my problem? They can deliver in the pandemic when lockdown is sticter but not pick up when it's been relaxed? As they damaged the TV it is their fault i want to return it, I haven't just changed my mind. Littlewoods just say not their fault it's Arrows. They said no I can't speak to a manager. I asked why they can't speak to arrow to query why one man was carrying the TV when it should be two and why they cant use another service. No answer just told will be collected when it's collected. This TV was delivered to me broken on the 6th of May. I have bought a new TV off AO who were great so I have a broken TV my living room. It's 55 inch. I don't have space for this with the new TV. Utterly disgusted with their lack of responsibility.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I honestly wish I could give 0 stars or even negative numbers! This company is appalling so you should all avoid at all costs. I placed an order for AirPods on the 4th of May and still haven’t received them! I called on the 15th of May and was greeted with a very rude and uninterested agent who mumbled at me and just said ‘they’ll be there by Wednesday’. Frustrated I just said thanks and just hung up as I was getting nowhere. Wednesday came and still no sign so I rang again and I was told that they don’t really know what’s going on with my order and as it hasn’t been updated/ tracked since the 13th it potentially has been lost. The agent said she would contact the courier company and provide me with an update. Guess what, no update and no contact of any form. The website says standard delivery is 4 days, this is a joke and should be deleted because it is pure lies. Try standard delivery time: never. I want my money back and after that I will never shop here again and I will tell everyone I know to also avoid. I’ve placed a lot of orders from a lot of different places over the last few weeks and they’ve all been exceptional, communicating with me and delivering speedily. This is a disgrace and I’ll be ringing again tomorrow, not that it will be of any help!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Was charged for a parcel I never received. At the beginning of lockdown tried to contact so many times was totally blanked so went on to Trustpilot keep leaving updates to my reviews on Littlewoods and finally they have credited my account today don’t waist your time trying to call you will get nowhere so keep leaving reviews they will soon contact you and I know what it’s like I’ve had hell for Littlewoods you can also take a case out on resolver So stick with it your get there in the end and contact”
Helpful Report
Posted 3 years ago
Marcus Wren
Verified Reviewer
“Never never shop here!!! They are a disgrace. Send you wrong order and dont refund when returned. Scam!! Wish or geek have better customer service than these clowns. I think after pandemic they will see a lot of accounts settled and people will wise up and order elsewhere. Worst shopping experience of my life and they will sent automatic email full of concern. You will never here from them again!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“This is sold as BETTER THAN THE WARRANTY, when in fact, the product warranty covers MORE and has the same time turn around. Faulty laptop, sent in for new screen, idiots blame SSD and hinges. Complete and utter con. Would have been better off saving our money and just sending it to ASUS for warranty repair. This is why we cancelled our littlewoods account. Just another scheming business preying on poor people. Scum”
Helpful Report
Posted 4 years ago
Mr Nicholas Thornton
Unverified Reviewer
“Nick Thornton not anonymous never use this company they dont care theres a pandemic never again”
Helpful Report
Posted 4 years ago
Mr Nicholas Thornton
Unverified Reviewer
“They dont respect customers or the pandemic never again”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Asked for help with payments due to corona virus and being self employed and they offered to reduce them but said It would go against my credit rating 😡 no help at all”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Worst experience as a customer with any online retailer in my life. I tried to place an order twice but got an error message to say that the order could not be placed and I was not charged. Upon checking my bank account, I was debited twice to the total of €1k. I rang customer service and was told to just wait 24 hours, the payments would be automatically reversed and I can try and place the order again in 24 hours. After 24 hours the payments were not reversed, I called back and was put on hold for 1 hour trying to get through to the payments team. I eventually got through and got my money back and was told to place my order again. I tried to place the order and the exact same thing happened - debited but no order processed. I had to call customer services back for the third time and spend another hour on the phone explaining my situation and convincing them to let me place an order over the phone, which I do so painstakingly with one of their inept CS reps. I was told again my payments would be reversed in 24 hours. 6 days later, my order was due to be delivered and I received an email from littlewoods saying my items are out of stock and won't be delivered, and I am still yet to receive my third refund. I called customer services again and was told they cannot give a timeline on when the 3rd refund will be processed and that they will issue another refund for the cancellation of my order due to stock shortages. So, €2000 in debits, 3 hours on the phone and 6 days later I will be receiving nothing from Littlewoods. Disgrace.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“My account is nearly paid but thay have defused a new order”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“When purchasing a table they took the money from my account six separate times for one purchase. i received one email stating one purchase. Only realised when i checked my bank. When I contacted them I had to wait on the phone for 40 minutes! Then i had to wait seven days for the money to be put back into my account. I will genuinely never purchase another thing from these useless thieves.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Be warned DO NOT open an account with these clowns . The most backwards company ever . You can’t contact them only by letter or phone with a over priced phone number and someone the other end you can’t understand. Do yourself a favour keep away .”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Awful, they take 13 payments in a year (12 Month Period) meaning that you are always paying more out of 1 months wages, the customers service is useless!!! Do not open an account..... just buy it from a shop instead or use Klarna….. absolute rip off”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Worst customer service ever items either broken or not sent yet still charged huge amounts , over priced items and poor service ruined our familys Christmas.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I received a package from littlewoods There is a headphone inside . I didn’t order it I have never heard of littlewoods also I called them , they were asking my date of birth to find my account and i refused to give my date of birth . All I was asking about this parcel as I did not order this I was told apperantly this headphone is almost £400 and it was ordered by credit so I had to pay for it?!? They kept telling me that they were putting me to fraud department which i actually believe they are the fraud As all the time the line was getting disconnected It doesn’t make sense someone is going to create an account for me send me an item and I have to pay littlewoods I didn’t believe them and will be investigating this fraud”
Helpful Report
Posted 4 years ago
Fiona
Verified Reviewer
“Worst service,well actually non service I have ever experienced, I placed and order for oven and hob, each with installation, next day delivery company called to organise delivery but only oven had istallation showing up, simple mistake, was told to phone littlewoods and ask them to confirm also installation by phone or email to delivery and that a disgrace was told to begin with just let them delivery they will install anyway, after beeing on hold for over 20 mins, by a very rude man, refused to contact delivery company, they advised cancelling the order and then reorder, did this and same issue, so it began again, lied to, pt on hold for30mins this time, to be told he had been on the phone with the deliver company and all sorted was being deivered and installed, complete lie, didnt even phone the company, I cannot believe any company could not sort out such a simple problem which has cost them a good order and 25 year customer as i will never use them again, wasted most of my day off on this, they do not deserve custom with sevice like this”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Someone else bought me a small present through Littlewoods and got confused and put my details down (address, phone number, name, DOB) as I think they reasoned that it was being posted to me. They however used their own email address and gave no more information on me than the above. For months now Littlewoods have been pursuing me about supposedly owing money which I ignored as it seemed to be a scam as I hadn't bought anything and didn't have an account with them. This has damaged my credit rating which is very frustrating as I am early in my career and pay all of my debts. When I realised, I contacted them and they have been extremely rude and accusational towards me and claim that I would owe the money regardless. They also were very argumentative with me over trivial points and said some things which were simply incorrect and contradictory about company procedure. I clearly should not owe the money as else anyone who can find out such basic information about me (extensions of friends or family, say) would be able to put me in arbitrary amounts of debt. Littlewood should have better identity checks in place and also improve their customer service.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Littlewoods have ruined my Christmas was meant to have a new settee and sofa bed through there insurance due to my other one being written off. Was told to get rid of my other one ready for delivery of both on the 20th December through #ArrowXl waited in all day the delivery times always changing to just before 7pm the app told me can’t deliver at this point all offices closed... so phoned then on 21st telling them I needed them for Christmas to be told NO can deliver 28th (both) today again only delivered the 3 seater settee yet again NO BED SETTEE you are an absolute JOKE of a company I phoned to be offered £10 has a gesture of good will and the bed settee will now be delivered 4th January after hours of phone calls over the last 8 days still no joy and promises of calls back still nothing. 😡😡😡😡😡”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Order canceled and card charged. You're online store and company seem to be the worst around!! Same situation that everybody has. We ordered printer for 250e for our Business and 2day's later we received email that account was closed and the order canceled. Yeah, and money was taken from our account!!! I haven't seen this kind of service anywhere online. Small courts case is filed against your company now.”
Helpful Report
Posted 4 years ago
Richard Forbes
Unverified Reviewer
“Service guarantee not worth bothering with, with when littlewoods staff don’t even know what constitutes a mechanical failure. Don’t bother go to another retailer.”
Helpful Report
Posted 4 years ago
Littlewoods is rated 1.6 based on 289 reviews
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