Littlewoods Reviews

1.6 Rating 289 Reviews
13 %
of reviewers recommend Littlewoods
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About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

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Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021
James
Littlewoods 1 star review on 19th March 2021
James
Littlewoods 1 star review on 14th June 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
I wouldn't give them even 1 star!!!!! The worst customer service! Never got my order because some idiot didn't do the job properly in warehouse and didn't even bother send my stuff!!! Waited 3 weeks and no more.... defo I won't order from them ever again!
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Posted 3 years ago
Absolutely diabolical customer service,spoke to five different people from 10.20am and this went on until 4.30pm. I requested them just to send out a paper statement.they don't answer the phone.. ever! Was sent a link by one person to go to live chat to get my query sorted out ..only to speak to the exact same person! Who could have easily helped me hours earlier,I understand I had to answer questions because of gdpr but having to deal with so many people when it could have been easily rectified! Staff need at least basic customer service training as they alone are a repellent to any customer wanting to deal with them.
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Posted 3 years ago
Absolute rip off!! Day light robbery, charging nearly double RRP on most items!!!! Don't believe me just check the price on a MSI GM50 gaming mouse and then check the amazon and CCL price. Littlewoods selling it for nearly £70 while CLL selling it for £33.33 and amazon £35. And it's the same with many more items, I feel sorry for people that get ripped off for not doing their market research prior to purchase as I have also been ripped off before I did a price check. Never again.
Littlewoods 1 star review on 19th March 2021 Littlewoods 1 star review on 19th March 2021
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Posted 3 years ago
Very poor customer service, ordered a dresser unit the 5th January, still waiting as of today (13th Feb) and told the 3rd part delivery company will contact me in the next 10 days. Very disappointing.
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Posted 3 years ago
Terrible customer service can’t contact them when a order arrived with parts missing they blame covid for bad customer service but bombard you to order daily offers
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Posted 3 years ago
Ordered an IPad on 11th January and I was told it would be with me in 7-14 days which was quicker than other websites so I went with it. It is now 25 days later and it still hasn’t arrived. I have received two different emails saying there was a delay with my order. I contacted customer service the day after the original delivery date and they said there was a delay and my product should be with me by the end of the week. That was 10 days ago now and still nothing. Very disappointed
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Posted 3 years ago
Ordered and paid for a air fryer late December. First the had it in stock then they didn't. Then I was told it will be with you soon. Then i was told they dont know were it is. Then they said I cancelled it which I didn't and they would refund my money complete mess.still haven't received a refund
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Posted 3 years ago
Terrible customer service. My package was dispatched to incorrect address, it somehow reverted to an old saved address on my account despite having not used it in 4 years. My order worth over 300e is now broken up into 5 separate deliveries. I rang within 24hours of order and they said nothing they can do. Some items not due for 6 weeks yet they said nothing can be done to change address. I live nowhere near my old house and god only knows where my new bed and frame and sheets will end up and I'm down 300e....absolutely shocking service.
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Posted 3 years ago
Not an Irish Company!!!! Buy from Ireland My refund is still not processed. They've given me the complete run around.
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Posted 3 years ago
Can't stand businesses which lie! Ordered something going on the 8th that ment to me 2 to 4 days delivery... On 20th I still haven't got the package so I called them and after reaching customer care (in about 30 minutes on the phone) a very polite gentleman started saying that this is all due to Brexit and my parcel is stuck in customs bla bla bla... One thing he didn't knew that I have business my self and I import A LOT of things from Thailand, US and China and I can say whatever he was talking is complete load of bull#*£@€! I don't mind if they lost a parcel I don't mind if they forgot to dispatch it by mistake but I truly hate when such big companies customer care is told to lie to their customer! This just shows that you cannot trust this company no matter what because they are ready to lie about anything... I will never buy anything of them anymore just because of this and I honestly don't recommend them to anyone unless you don't mind to be lied to...
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Posted 3 years ago
Returned item back to Littlewoods contacted customer service and was told my account would be credited and it’s still not been done now they have charged my account
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Posted 3 years ago
I have been trying to apply for a loan with littlewoods and can't get passed there application, if u need to double check anything they put u back 6 pages. I have tried phoning but always get someone who doesn't understand me and I can't understand them. Had hoped to apply for a loan but this company makes it impossible and iv tried on many occasions
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Posted 3 years ago
Ordered some airpods from there the left ear is faulty and the charging case never holds it charge. I then proceeded for a refund and just get my money back all together but they won’t they said they can’t do that but they will send more airpods out but I just want my money back and that’s it, not happy at all and very disappointed
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Posted 3 years ago
Placed order for some towels nearly 3 weeks ago, haven’t arrived. Had a look at delivery status and it said order delivered and left in a safe place, also said card posted in letter box letting me know of delivery,, been in touch with delivery company, gave them tracking order number and they said that they have never received it !!!!!???? What the hell is happening. Been with company a long time, wont be with them much longer,,,so angry.
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Posted 3 years ago
Please please do not order from this company. So I ordered an item worth over 600 euro after numerous phone calls regarding its location as the stated date of arrival had long passed the item arrived very badly damaged. Unprofessional unreliable and shocking to deal with. Never ever again!
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Posted 3 years ago
Got in touch on 9th April to ask for a payment break as was severely affected by covid. Vulnerable category and costing more for everything. No arrears to this date. They put me on a 2 month breathing space instead of payment holiday as instructed by fca on 3rd April. After 2 months they wanted all payments...had reduced my credit level from 3.4k to 1.7k. I placed complaint and was dealt with by somebody who said they completely agreed with my complaint but their hands were tied and they would be held personally responsible if they upheld it. They have trashed my credit report and unwilling to see they were the ones that cAused this by not implementing fca policy. Not heard a thing from them then got a statement on Friday asking for minimum payment of 462 and today a default notice. After they didn't give me payment holiday which got me in debt they refused to give me a payment holiday because I was in debt. I will sort this out and then they are gone. I've been a good customer for many years with exemplary payment history. Shocking. Fca complaint gone in.
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Posted 3 years ago
I have ordered twice from littlewoods Ireland and on both occasions my parcels were dropped offf in the nearest town and not to my address. This is shocking the delivery courier they use have no respect for peoples property or packages. Just get rid of them wherever they want plus on the tracking app they record that they have delivered to the address.. Shame on littlewoods for not taking action on complaints about deliveries... v v disappointed with this service...
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Posted 3 years ago
Disgusting customer service and orders not arrived at anytime!!! AVOID!!!
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Posted 3 years ago
Faulty cordless hoover just under 1 year old. Lost all suction and power, £280 so not cheap. Was told courier will come to collect and they never did. Had to call 3 times to sort this. Item was eventually collected only to be returned to me saying there was no fault. (Your having a laff littlewoods)....called them again and stated not happy with this and I'm not willing to pay for a defective hoover. Long winded convo with manager, and was told to resubmitt this return to an engineer explaining exactly what the issue was. (Told them sooo many times what the problems were) in the end after staying strong and not giving in my money was returned to me. I then paid up on the acct and closed it down. Will never use them again.
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Posted 3 years ago
Disgraceful .. extremely slow and un-helpful. Some times rude, will definitely keep you waiting, will have you explain and discuss every aspect knowing they can’t or have been almost instructed not to help though policy. Like their bored or think you have nothing better to do, only to put you back onto hold to listen to the Littlewoods album for 30-60mins+ then to put you through to another wrong department where you’re expected to start again? or cut you off ..so called customer services. On going for 11months, nightmare :(
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Posted 3 years ago
Littlewoods is rated 1.6 based on 289 reviews