LiveFit Reviews

Name: LiveFit
Rating: 2.95

3.0 Rating 165 Reviews

45 %

of reviewers recommend LiveFit

Company Reviews

Questions

Metrics

3.0

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Phone:

5194953014

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Based on price point I expected much nicer meals. Also no free delivery unless spending $167+ I thought I’d try it hoping it would be nicer than the competitors as it is more expensive. But average at best. Will not use again.”

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Posted 8 months ago

“I wanted to give it a negative but that was not possible.. Very bad customer service”

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Posted 9 months ago

“Great food, terrible service. I've been using LiveFit for months and while the meals are very good, the delivery and service is very unreliable and unpredictable. No notice of late delivery, no notice when an order will be skipped due to a holiday. It's very hard to meal prep and plan around. I would only recommend if you plan on needing it once in a while but not regularly for weight loss/training.”

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Posted 1 year ago

“doesnt wven deserve 1 star. From the website it sounds great. Dont be fooled by the advertising tactics used. Waste of money is what this is. Ordered my meals and they arrive DAYS late. I contacted costumer service and qas assured that even though the food has not been refrigerated for a long time i can still eat ans enjoy my meals. Im sorry, im not eating something that smells like it should be in the garbage can. They wouldnt even give me a refund because i cant safely eat what i have ordered. Waste of food money and time. This is a scam. I wouldnt recommend this service to my worst enemy.”

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Posted 1 year ago

“Very average food, tiny portion and $20 charge fee to cancel it. Also, support is very rude”

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Posted 1 year ago

“The food tasted okay, but I received a taco soup that had mold on the tomatoes. I am assuming that they put bad tomatoes into the soup, cuz they believe it is almost impossible to notice if they are in soups. Since they are usually boiled too hard and hard to see the texture and examined. But mine happened to have one piece that was still solid enough, and I saw mold on the tomato skin. It was so disgusting. I have been having their food for a week now, and it has not reached the expiry date for sure, now I am doubting if all other foods I received were not freshly made too.”

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Posted 2 years ago

“We have ordered from most cook at home and heat at home meal services. The food from live fit was to be nice….awful. The tofu masala was like a child dumped curry powder on a dish and assumed that was a Marsala and that was the best item we had. The pastas had little if any sauce or vegetables and the impossible gnocchi was like dog food. We threw most of what we ordered out. I’m not overly fussy and can eat at a gas station and still be happy. This is one of a handful of times I can recall being flat out angry at being taken advantage of.”

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Posted 2 years ago

“I ordered some pre made meals. It wasn’t sent to my door. I emailed customer service as it was my first order with this company too. They told me to check my front door and that they contacted the courier and to have a nice day! I am astounded that they would think I wouldn’t check my front door before sending an email 😂 also funny thing is... I was looking to switch from another meal company that I’ve been with for the past year! 😂 it would have been amazing business. Their website looks nice but I wouldn’t go for this brand given the customer service... and yeah the possibility if you order food with them and they lose it... that you lose money.... never ever again”

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Posted 2 years ago

“I placed and order with them on Jan 8, 2022. Their website says the delivery date is Jan 6, 2022. They took my money and refuse to answer my email or return my phone calls. I have been happy with them until now. When there is a problem, they are no where to be found. I only want my order or someone to call me back. At the very least they can give me my money back!!!!!! Also the questions below do not reflect my problem as I can't get anyone to call me, email me or live chat with me.”

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Posted 2 years ago

“Customer Service is awful and rude. I have started ordering with them and due to these issues stoped while back. Two month ago decided to restart giving them a chance but proven unworthy. The website is poorly designed, specifically the cal date selection. It vanishes when trying to select a date or never get loaded. I have tried moving forward without a date and system selected a date far in the future (10days wait time!). The other time I selected a date and system updated that to the next available when order was placed. Reached out to customer service "we know issue with our cal but it is out of our control. Works for 75% of clients! We are planning to change it in the future." The Pros: food taste is not bad, quality just above average, variety, umm, well a lot but almost all are the same with small variations. Recommendation: try somewhere else!”

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Posted 2 years ago

“I put down for a once a month subscription and they try to send orders every week. The food on second order was not as good as first. Yes they said I would get refunds on food not sent but it doesn't show refund. They have a horrible site. Avoid, avoid.”

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Posted 2 years ago

“Gina and Cassie are both dishonest pieces of work. I was asking for help with their AWFUL website. I know everyone imagines the customer who complains as something else, but I legitimately just said, I'm having trouble loading the date picker and Gina told me "Well, it just works for me", so after a few refreshes, it finally loads, I didn't tell her how useless her response was. The next page is where you fill in your information and there is a newsletter signup box, with the box already checked, which is illegal in Canada. I told Gina, I work in marketing and this isn't allowed, expecting her to say, "oh, I'll have someone look into it" but instead she says, don't worry, just uncheck, everyone does this. At that moment, I knew I was dealing with a dishonest company. The kicker is the response I got from Cassie hours later, see the screenshot”

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Posted 2 years ago

“Awful. Do not use this company. Gina is a narcissist and Cassie is a cut and paste response fake - horrible experience and a waste of money.”

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Posted 2 years ago

“Clueless customer service sends annoying cut and paste answers that don't address the issues. Ok Taste. Portions slightly small but acceptable. Overall, too expensive for the product. Ordered KETO meals and received 8 cans of a sugary drink as a bonus... clueless.”

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Posted 2 years ago

“Terrible. Do not order from them. Food doesn't taste good. Way too expensive for the quality and very unsatisfactory delivery service.”

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Posted 2 years ago

“SCAM dont order , avoid at all costs”

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Posted 2 years ago

“Delivery didnt come. Support reached out to fedex and they were supposed to deliver me the day after. Someone from fedex called me saying that I would be delivered that day. 4 days later still no delivery as the week end went by. Food might be expired. Support offered a gift card that didnt even cover the previous bill. Worst experience.”

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Posted 3 years ago

“My first order arrived well packed and still cold. But my second order arrived and was no longer even cool. The packaging was sloppy and carelessly thrown together. They gave me no assurance that any future order would be packed with care. They evaded many of my questions.”

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Posted 3 years ago

“Meals were off on two orders and tasted like mould, no expiry dates on the packaging, customer service nightmare”

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Posted 3 years ago

“Very bad service. We forget food in your order, we give you a discount but you have to pay the delivery costs again.”

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Posted 3 years ago

LiveFit is rated 3.0 based on 165 reviews