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LiveFit Reviews

3.0 Rating 165 Reviews

45 %

of reviewers recommend LiveFit

Company Reviews

3.0

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Phone:

5194953014

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RUN AWAY......DON"T WALK from this company. Horrible customer service!! My son gave me 5-$50 gift certificates for my birthday for food from this company. I chatted with some women named Gina at customer service and asked her to put the 5 certificates into a lump sum of $250's so I could use it all for one big order. She wouldn't do that for me....said I had to spend the individual 5 certificates. She knew my name, my sons name and account number. So...I made up an order that came to $46's. Tried to cash out and was told minimum order is $50's. Added a bit to the order for a total of $55.60. Submitted my certificate code....got $50's credit. Shipping showed $14.95. Submitted my free shipping code. No luck....$100 minimum order required for free shipping. Then HST was added to the total order for $9.17. For a total owing of $29.82 on a $50.00 order. I have 5 gift certificates and it will cost me nearly $150.00 extra to use them. I'll say it again....RUN AWAY...LOUSY CUSTOMER SERVICE WITH LiveFit!!!”

Posted 3 years ago

“TLDR, WARNING - I ordered from them, they missed delivering on the original date. Customer Service promised a new date. They didn't deliver again. I asked for a refund, it never happened. I reached out to their CEO, Customer Service, etc etc.. the answer I got is unreal. "Hey, we are different departments and sorry you haven't gotten your refund from accounting yet. (It's been 2-3 weeks). Our accountant hasn't processed your refund but here is his email...." - I can't even make this up. Worst experience I've had with a company in years, even worse than Bell, Rogers, etc.”

Posted 3 years ago

“I ordered the keto package. It was low carb, not at all keto. They should do some research before putting out such garbage. Oh yeah, forgot to mention... the food was pretty gross. TV dinners by any other name. Nothing "gourmet" about them. Avoid.”

Posted 3 years ago

“Just received my shipment of 20 meals. Very sup-par protein quality and vegetables are almost all broccoli in virtually every meal, despite photos on the site showing quality mixed vegetables. Sorry me items I received had carbs where I specifically chose meals with zero carbs. Sodium content of my first meals was off the charts. Will go back to my previous meal company who offer super high quality, fresh healthy meals. Don’t know why I decided to try these guys LiveFit...guess I got fooled by the splashy Facebook ads.”

Posted 4 years ago

“They are awful to deal with the mobile site is useless, they made me pay almost $100.00 for NOTHING !!! Two orders I never got but had to pay a $20.oo fee to cancel, then a second order I did not get they refunded only 60% BEWARE of the subscriptions”

Posted 4 years ago

“Food finally arrived a day after the scheduled delivery. It did not show up last night, no one contacted me to tell me it would not be delivered as scheduled (due to a car breakdown). I emailed, reached out on insta, sent a chat and called today. I was told not to worry it would be delivered today and the benefit of their delivery service was they had space to properly store it and the food could remain the the box for 48 hrs and still be consumed? Very poor customer service with scripted responses. It arrived a short time ago and did not feel cold, we don’t feel comfortable consuming it so it’s going in the garbage. What a waste of money and time!”

Posted 4 years ago

“Worst service ever! Beware. They change their delivery date by 1 week (3 days after the order was processed) and when I mentioned that I then need to cancel since I will be at the cottage that week, they charge me 20$ to cancel my order. Really?? Your mistake, not mine!”

Posted 3 years ago

“Apologies for the delayed review, but as promised here it is... I give these guys 4 stars. I am quite impressed with the process, from online order to delivery. It came a few hours earlier than stated. This was my first time ordering from them and I am fairly satisfied. Again, I say fairly because some meals were more delicious than others. We all have different expectations. Now the only reason for 4 stars, I ordered Coconut CURRY Salmon, only to find out that I have received Coconut TOMATO Salmon. I understand that "they may replace an order if the meal you selected is not available". I just wish that instead of them just picking a meal for you (closest to what you ordered), they email/call and notify you and give you available options. I believe this would be better in terms of customer service. It'll show that they care. Maybe that's my feedback that should go in the suggestion box. (I have never been the type to complain without any suggestion for improvement). Instructions on packaging were straight forward and easy to understand. Also, kudos to the entire team for adding grocery options! Thanks LiveFit team, keep moving forward!”

Posted 3 years ago

“Do NOT RECOMMEND I froze meals as I wouldn't be eating right away.. when I microwaved one 4 days later at work...total soggy watery mess, it was beef and veggies, I had to drain before eating..... My order wasn't delivered on time... and items missing from order.... 2 weeks later, I opened a bag of keto gummies. Completely covered in mold. I had stored in pantry, no expiry or storage instruction on bag. Later informed by customer service only good 5 days, stored in fridge...... The first bag I ate was very wet inside bag and tasted like jello. Overall disappointing experience. Food not like pictures, very plain. Will not be ordering again.”

Posted 3 years ago

“The customer service, delivery, and food were all horrible. I bought a gift certificate for a friend in an attempt to help her save time and stay healthy through a busy time. She placed her order, spending her own money to cover the cost above the gift. When her order came it was short 4 meals. She emailed customer service and was told the best they could do was give her 25% off her next order, no refund or offer to replace the missing food that was ALREADY PAID FOR. When she said she'd prefer to just get the meals they didn't email back. She inquired again 5 days later asking for a response, they told her "We replied to your first email" clearly implying they had no intention to respond to her second email asking for what she had paid for. I emailed customer service to express my disappointment and was given the same answer, that they "can't ship an order that smalll" (we're in the same city...) but she could have 25% off her next order. It took several more emails back and forth of me telling them it was unacceptable to refuse to give her what she paid for or a refund and demanding that they escalate the matter to a supervisor before they finally emailed my friend and told her that they would be shipping her meals. Hallelujah! Finally some common sense and customer service has entered the situation. It was an ordeal, but she had her meals and we were all happy. Until she ate one meal. And got food poisoning. Needless to say I would encourage anyone looking for a meal delivery service to look elsewhere, literally ANYWHERE else.”

Posted 4 years ago

“After reading the reviews, I decided to give it a go for their vegan package. My order was supposed to arrive two days ago, but nothing yet still. I emailed and also left a voice mail to their customer service line (because when you call their customer service line, you dont get a real person, you can only leave a voice mail) but no luck. Also you have an option to track your order, however, no info there either other that the package being shipped, which actually makes it worse because my food has been in transit for the last three days.. I don't even know if this is a legit company now and I am questioning the authenticity of their online reviews. Very bad experience from the get go.. Will update if anything changes. On a side note, I live in the heart of downtown Toronto, so it is not like a rural area where late delivery is an ongoing issue.”

Posted 4 years ago

“I was very disappointed with this company and how they provide customer service. I had ordered meals for my mom as she is on bed rest after breaking her leg and cannot cook. I thought it was a perfect healthy option for her. I calculated the amount of meals needed and when we received the package it was short two meals. I thought no big deal I’ll just tell LiveFit and they’ll send what was missing. They said they would refund me but couldn’t send such a small package. They gave me a $40 coupon for this mistake so I went back on their site and tried ordering $52 worth and it said I must spend a minimum of &99 plus $8 shipping. So this coupon was costing me $60 additional and delivery wasn’t available for another week and a half. It was just a way to have me spend more money after I was the one losing out. The customer care representative just kept sending me the same message and at the end I was getting no where. This would have been something I would be interested in long term during my moms recovery but now I cannot continue. All I wanted was the two meals sent. If they can’t ship a small pa k they should have just thrown in extras to make this mistake right, but end of the day I just wanted what was ordered at no extra cost.”

Posted 4 years ago

“I’m on a Keto diet. Decided to try the LiveFit food delivery Keto specific diet. It is NOT close to being Keto compatible. The Pros are the service. The order shipped on time, was packaged superbly and even had a hand written personal welcome message on the box. The cons. Way too many carbs for Keto and it kicked me straight of ketosis. Getting back is a challenge to say the least. Not enough fat content for Keto either and the sodium levels are off the scale at 550g in one of the meals. Packaging labels are hard to read and you have to down load an app for cooking instructions. I’m stuck with 10 meals and a soup I can’t use while in Ketosis. A waste of a lot of money.”

Posted 4 years ago

“LiveFit has issues with ensuring their meals are on stock. In all there were 13 meals to choose from on the Keto package. I choose 12 all different, as I wanted to see which ones I would prefer for the next order. I also ordered a keto soup as extra. There is a disclaimer that says: “By selecting your meats (it does say meats, not meals), you will see them in your package. However, due to very rare circumstances (economic supply), we cannot guarantee your will receive exactly what you ordered.” I had read and acknowledged this before payment, but to me very rare, means what it is supposed to say very rare… The order did get delivered on time, but out of the 12 different meals, they sent me only 6 different ones, with one meal being repeated 3 times. 50% of the time, is not exactly or very rare. Also the soup that I ordered, which tasted really bad, was full of carbs, per nutrition label. Not exactly keto! I never got to talk to someone, the only way I could try to bring this issue to attention was through their chat service or by email. Even by chat you could feel the rudeness and, bottom line, they are always right, not the customer. I complained, and no matter how I tried to explain this, I got the disclaimer from above as an excuse. You see I could perfectly understand if they would be out of a meal or two, buy 6 out of 12? Finally after weeks of arguing by chat they sent me a 50$ voucher. I used it on my next order, decided to get a larger number of meals but did restrict it to 6. One choice never came up, and they were not at all evenly distributed, having 5 of one and 4 of the other. Out of 24 meals, 6 leaked and I cannot say if this happened during transportation or at the facility since the box had no trace of damage, but the meal boxes themselves were clearly damaged. My first terrible customer experience with them made me choose to stay away and look for another supplier.”

Posted 4 years ago

“Has a mom of newborn twins, I was looking online for an alternative to eat a variety of healthy meal at home without having the trouble of cooking. I found a promo discount code for Livefitfood meals and since it was affordable once the discount applied, I decided to give it a try. I received my package at home after 56 hours it was shipped and I was worried the food wouldn’t be edible because it was left on dry ice for so long. The meals were cold when the box arrived but my disappointment was when I realized the lack of variety I received. I asked for the vegeterian box and out of 24 meals, I received 19 pasta meals. Personnally, I feel like cooking pasta is the easiest and cheapest meal you can prepare at home and I’m happy I haven’t paid full price for this package. I was hoping of receiving more developped recipes and more variety. None of them contained tofu or other sustainable protein (except a few beans in the texmex bowl and energy wrap) I won’t be ordering more meals from Livefitfood until a bigger variety is avaible for an affordable price. I convinced my boyfriend and my mom to order from this company and I really hope they won’t be as disappointed as I am.”

Posted 4 years ago

“Upon receipt of our order, we noted that there was something on most of the containers - we then determined that one of the packages had a leak, and I emailed. It was noticed AFTER I had sent that first email that: the Butternut Squash Ravioli / Mixed Vegetables is not vegan - there is egg listed as an allergen - we note that the ingredients are not listed for the Ravioli nor the Culinary Sauce. This was our very first order with LiveFit, and so the time and detail that was put into explaining the packaging issue really served no benefit in the response email, and we felt that our issue with the non-vegan meal was not properly dealt with, and so prompted me to send the following response back - Additionally, do feel that you have not properly addressed the major error made on your company's end. We specifically ordered the VEGAN option - made available on your site - with the full and complete trust that the meals we received would have ZERO animal products in them. We were actually hesitant to order based on the fact that the actual contents of what we would be receiving were not available anywhere on the site, particularly the ingredient list; as we have experienced that those who are not actually vegans often over look ingredients that are in fact NOT vegan. So, it was with great disappointment that after my husband had taken a bite of the ravioli, upon wondering what you were using to get the 'cream sauce' that he took a look at the ingredient list, and was beyond horrified to discover he had eaten animal product. This is both disappointing and upsetting, as you can imagine; and quite fortunate that we are not vocal vegan activists - I can't imagine the scathing messages, and social media posts you may be subject to, were that the case! I suppose it is our error in having such blind faith that a company that is built on providing healthy meals, to meet a range of dietary needs would provide only those products that were ordered - especially when you offer these options. I don't know that we will be ordering again after this, and so your offer for a discount on our next purchase certainly does nothing to remedy our dissatisfaction, is there another option, or would you have us chalk this up to our own dumb luck and leave us with this bad taste in our mouth? We were offered a coupon to purchase again, but not a refund of our purchase price; which is NOT to our satisfaction. We thought you should know.”

Posted 5 years ago

“The slow cooked chilli over rice and quinoa tastes fairly good but there’s not even close to enough chilli on it. This definitely been changed from the past, likely to save money, but I would definitely never consider ordering this again. It’s a bowl full of rice with a couple drizzles of chilli and sauce on top. Hardly a meal.”

Posted 5 years ago

“LiveFit is great. I run my life with it at this point and I'd be reluctant to change that. I have considered changing that at times though. The main pain points for me to date are: 1. Delivery. Historically, I have had delivery not occur on Sundays multiple times - sometimes someone called me, other times they did not and I had to follow up on my time during business hours. I have had delivery occur outside of specified delivery times (as late as 10:30pm on one occasion). I have had drivers call when they were already in my driveway which negates any ability to do anything with my Sundays except what can be accomplished at home. I have raised these issues previously and over all things are definitely better for me since I did that. I even get special delivery from Christine some weeks, which I do appreciate. I would still say that greater predictability of delivery times would be a big benefit to me as a customer though. If a window of a couple or a few hours could reliably be predicted this would help me organize my life and get the most out of my Sundays. I can't imagine I'm alone in this! 2. Consistency/Predictablility of meals and portion sizes. I actually like some variance in preparation personally - it speaks of real people doing real cooking, and it improves variety in my opinion. However, what the meals include can vary significantly between orders at times. For example, one that happened recently for me, was the turkey meatballs and roasted peppers meal - historically when I ordered it I got ample peppers large cut and lightly roasted, this time they were more thinly sliced, more roasted and broken down... they were delicious but it felt like significantly less than usual. Like I say I appreciate the variety, but I do want some predictability in terms of what the meal looks like and what they include. IDK - I'm being picky (sorry) but I did notice it and have a slight reaction. There's been other similar cases. Portion size is a bigger issue for me - I will use the protein plus option sometimes to try and have some bigger meals for when I need them, and some more moderate meals for when I just need to eat something but I'm not super hungry. The variance in portion size makes this approach difficult and I've noticed significant variance in portion size for some regular meals at times. That said and on the other hand, I feel like I get pretty good value on the protein plus option when I use it... it almost works like a 'super size' at McDonalds (minus the negative connotations of that comparison) for me... I don't know how widespread this sentiment is - but I'd rather see the option phrased as 'plus' size, and applying to the entire meal, then specifically two ounces of extra protein. A lot of the times I'd take more carbs and veggies over more protein if it were an option -> I just want a bigger meal is my use case. Like I say in effect I'm able to do that, just raising it for consideration, take it for what it's worth. This was likely too long. Sorry.”

Posted 5 years ago

“Had some glitches with the website but was worth trying to get through as the Delivery was prompt, food was fantastic (better than even my husband and I expected!), price was great, and customer service rocked! Will definitely order again! Love the protein muscle building add ons and Keto packages!”

Posted 5 years ago

LiveFit is rated 3.0 based on 165 reviews