“I’m still waiting for my loan to go through. For the past week, I’d get daily emails from Kris saying he’s going to call me in an hour or two to tell me what’s going on with my loan. I’m still waiting for that call. Very strange.”
Hi Shep
Thank you for taking the time to leave us feedback. We value your inputs and are working diligently to resolve this matter. We will be in touch with updates very soon.
“Had previously used Michelle Lee and have had good service both times.
AmeriSave was a pain, constantly asking for documents already sent.
Scheduled notary attempted 2 1/2 weeks before actual closing due to alleged “missing information “.”
We appreciate your feedback, sorry for the issues with the lender and notary. Will note and pass them along to the relevant person Thank you so much for trusting us throughout the process. We value the opportunity to serve you. Look forward to working again in the future.
“The service was excellent from beginning to end. Jai led me through the process in a most professional and skilled manner and could answer all my questions, etc. When we encountered some problems with the mortgage company in terms of having to repeat paper work he stepped in and ironed the problems out. In short, the service was tops.”
Thank you, we are happy that you were satisfied with the level of service. We have noted your feedback regarding duplication of paperwork, will work on improving the process. Look forward to serving you again.
“Best mortgage experience so far. We just refinanced our primary home and Kristi was beyond expectations. We have never had anyone who did so much for us to save every penny.
I reached out to Kristi after receiving an ad on the mail (which I have never done before and usually don't even pay attention to), and I'm glad I did because the whole process was so smooth with her. Highly recommended.”
Thank you for your feedback Sophie!
We're happy that your experience with Kristi was so positive.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible!
“I can't recommend Kristi highly enough. We have done two re-fi's with her, and we couldn't be happier with the results. She was indefatigable in her efforts to make things work for us and always patient. She really, REALLY knows what she's doing. Everyone should be as good at their jobs as she is at hers.”
Thank you for your feedback Lisa!
We're happy that your experience with Kristi was so positive throughout both of your refinances.
Our loan officers have years of experience and will always help you choose the best option available to you!
“Just closed my re-finance with Loandrone! This has been my best mortgage experience to date. Erik Forgue was knowledgeable, courteous and kept me informed of the progress at all phases of the process. Thank you Loandrone for making this such a painless process!”
Thank you for your feedback Fredrick!
We're happy that your experience with Erik & Loandrone was so positive.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible!
“Jai
Did a great job supporting me and my timelines. His follow ups were good and in a timely manner. He set clear expectations and delivered what I needed”
Thank you for your feedback Venkataraman!
We're happy that your experience with Jai & Loandrone was so positive.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible!
“I've had a very good experience with Carley. She's professional, easy to reach, and explains
the numbers and terms clearly. I strongly recommend Carley to other potential customers.
Eddy Lee”
Thank you for your feedback Eddy!
We're happy that your experience with Carley & Loandrone was so positive.
Our loan officers have years of experience and will always help you choose the best option available to you! Thank you for your recommendation!
“Jai and Loandrone were excellent! My gosh, I've never had an easier process. Great communication, lightening fast timelines and no hassle whatsoever. I will never go to another company for my mortgage or loan needs again! Thanks millions!”
Thank you for your feedback Melissa!
We're happy that your experience with Jai & Loandrone was so positive.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible! We look forward to continuing to work with you!
“I had a good experience with UHM itself. I had a double refinance with Loandrone simultaneously and after the close of escrow on the first mortgage, my then mortgage broker, Pai Jai totally cut me off and would not return multiple phone calls. He ended up canceling an already approved loan and also canceled the appraisal that I had already paid for. The appraisal company ended up refunding me my money back. All this occurred and was done by Jai Pai without consulting me or without my approval. In the 40 years of buying, selling and refinancing properties, this has never happened to me. I was simply thrown in the toilet and flushed. In fact, since the 2nd of July, I have still not received a phone call or any other form of communication explaining what happened and why my entire refinance process on the second loan was abandoned. This was extremely unprofessional and down right rude. We never exchanged any harsh words or had any type of argument. I did make certain corrections and had a few good ideas that Jai Pai acknowledged and was in agreement with. I am now working with a different Mortgage broker with a different Mortgage company. I do not want to work with Jai Pai ever again or with Loandrone because of what one of their employees did to me and got away with it. Due to the fact that I do not like controversy or drama, is the only reason I did not contact the licensing board.
George M, Sterling Jr.”
“I have done many loans over the years, but I have to say that our experience with Kristi at Loandrone, Inc has by far been the quickest with the least amount of effort on our part that I have ever done. Kristi was extrememly professional and very thorough and a joy to work with! The closing cost were much lower than other options and the rate was far lower than we were quoted else where. I will be referring her to others!”
“The company gets the job done quickly and hassle free. Since a lot of the paperwork falls on the applicant, we found that as long as you are efficent, the company will be just as efficient. We are second timers with Loandrone and we'd use them again in the future.”
Thank you for your feedback Michael!
We're happy that your experience with Loandrone was so positive and that you've continued to trust us the second time around.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible!
“To Whom This May Concern:
All transactions pertaining to the origination of my mortgage with Loandrone Inc. were either by internet technology or telephone. Mr. Rick Rawlins acted as my broker in this matter whom I never met in person. It was the first time that I ever originated a mortgage without any one on one contact. Mr. Rawlins is
has proven to be very competent, helpful, and persistent.
At times, the process over the phone seemed interminable and disrupting. I never knew when he was going to call. When he did, I dropped everything except once.
This is also the first time that I had to reproduce my personal data which included tax returns, insurance papers and bank statements. In other transactions, I would just drop them off to the broker.
Last week, I tried to make contact with Loandrone. Apparently, I got an answering service but never got a call back. I was trying to inform them that I would be sending their first payment to them immediately. No return call.It's a good thing that I didn't get it because the loan was passed on to another company.
The auditor was also competent but rushed. She apparently had another appointment after mine. She was very courteous and the only one on one contact during this entire process.
Overall, I give you a 4 * rating.”
Thank you so much for leaving your feedback. We value your opinion and we are reassured that even though you were hesitant that you never met our licensed loan officer in person, everything worked out. Yes, we are not the servicers of the loan i.e we don't collect payments. We look forward to serving you in the future again
“Erik is extremely efficient, outstanding communicator, and utmost professional in all aspects. I highly recommend Erik and his services to anyone that requires perfection!”
Thank you for your feedback Steven!
We're happy that your experience with Erik was so positive.
Our loan officers have years of experience and will always help you choose the best option available to you!
We really appreciate you recommending Loandrone to friends and family.
We're here to help!
Thank you for your feedback Jonathan!
We're happy that your experience with Erik was so positive.
Our loan officers have years of experience and are here to make your loan process as quick and painless as possible!
