“My family has worked with Rick on both a refinance and a new home purchase. He got us great deals and made what could have been a complex and time consuming process simple and efficient.”
“I REALLY like working with Scott. He returned calls, he checked progress and he delivered exactly what he promised. If the need ever presents itself again, I do plan to call on Loandrone in fact I have already referred my sister to Scott and that has been a favorable connection. Thanks again for everything.”
“Erik was the absolute professional. He was thorough, sensitive to my issues and an all around good person. He met some resistance with the underwriters to whom did not seem to understand some of the VA regulations. This extended the closing for a few days but Erik made sure that they finally understood the problem (by escalating the issue to VP execs and dissecting the reg with them) -- and he reassured me he had it covered the entire time. You can imagine this was right before the rates were going back up and I was one of the last loans to benefit from the pre-surge in interest rates. I am definitely recommending Erik to anyone I come across needing help with their loan. And I too would go right back to Erik for my own loan needs. Thank you very much Erik -- you made this transaction easy for me.”
“Kevin was absolutely amazing!! He was very responsive to phone calls, text messages and emails. This was our first refi, we really didn't know what to expect. Kevin held our hands through the entire process and made us feel very comfortable. I highly recommend Kevin.”
“Personnel was rude and was very pushy to get things moving even when I was either not ready , had questions or unable to provide whatever was needed at the time. Made the refinance of my home unpleasant and stressful.”
Hi Christopher
Thank you for the feedback. We are very sorry to hear about this. We apologize for the inconvenience caused and have escalated the matter with the concerned person. We will be in touch with you soon.
“Kristi Mattauch was able to make a complicated loan happen for me and my family I am very grateful for her professionalism and dedication to my refinance process.”
“John was great to work with throughout the entire process. He demonstrated excellent customer service and communication and worked heard for us to get the best deal on our refinance. I will recommend him and would use him again.”
Hi William, thank you for your feedback. We are grateful for the opportunity to serve you and are delighted to hear that you were satisfied with our service. Thank you for your recommendations and we look forward to working with you again.
“Thank you Elizabeth!! From start to finish she was very helpful and attentive the whole time through in helping me refinance my house. They communicated the whole time in letting me where and what’s happening throughout the whole process and got everything done in less than a month. Very appreciative for all the effort Elizabeth and Loandrone did. Thank you again!!”
