Loc-Box Self Storage Reviews

Name: Loc-Box Self Storage
Address: The Office Grooms Lane Creaton, The Office Grooms Lane Creaton, Northamptonshire
Rating: 4.93

4.9 Rating 978 Reviews

100 %

of reviewers recommend Loc-Box Self Storage

Company Reviews

Metrics

Info

4.9

Based on 978 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Loc-Box Self Storage:

A dynamic self storage business with sites across the East Midlands

Visit Website

Phone:

01604 505050

Email:

team@loc-box.co.uk

Location:

The Office Grooms Lane Creaton,
The Office Grooms Lane Creaton
Northamptonshire
nn6 8nn

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Loc-Box Self Storage 5 star review on 30th June 2021

Mr Frost

Loc-Box Self Storage 5 star review on 27th November 2020

Mr Mills

Loc-Box Self Storage 5 star review on 6th September 2017

Ms Griffiths

Loc-Box Self Storage 5 star review on 29th January 2017

Ms Ritchie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, easey to gain access, only downside I would say is, during winter dark periods, no lighting around or inside units , other than that brilliant”

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“It was a little expensive , but the convenient access was a super bonus”

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“The facility was secure and any issues I had were dealt with promptly”

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“Excellent and efficient service,. By phone and quickly on site when needed. Very prompt refund when I terminated the contract. Only challenge was working the lock on the unit”

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“Great service and no problems. I would use again in the future.”

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“The demo video of entering the corby unit is misleading as to how easily accessible the units are since more have been added to the middle. Easy fob entrance and ok to drive round in the end. Slight damp spots on the unit floor during my use but no items seem damaged. Overall would recommend”

Helpful Report

Thank you so much for leaving your feedback. You are absolutely right the video is not up to date. We are in the last stages of testing our new website and all our more up to date videos will be available there. Thank you so much for bringing this to our attention.

“Great initial price and easy to reach location, after the first 4 weeks mind the price increase was substantial. Luckily we only needed it for a further 3 weeks after the introduction phase. Super easy and graced us with early entry also which was greatly appreciated and gave us the time to load up in stages instead of all at once. Meaning less stress.”

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“Was very good at the start of use , no problems at all . The guy that "patrolled " the yard was bit of a jobsworth though , rather intrusive. I left because of change of policy regarding the storage of motorcycles . That's all I had in my unit and was made to feel unwelcome at the end”

Helpful Report

Thank you for your review, Mr Garlick and we have valued your custom. Unfortunately, our insurers decided that they would no longer insure Motorcycles. This is disappointing to us and our customers who stored motorcycles and I am sorry if this decision made you feel unwelcome as this was never our intention. With thanks, The Loc-Box Team

“Very happy with the service we recieved”

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“Satisfied with service and slick non staffed site. Contact with staff was quick and personable by phone. Padlocks fiddly and not always easy to open or close. Would use again if needed.”

Helpful Report

Dear Mr Harvey-Jenner We really appreciate your time to give us some feedback and we are happy to hear you found our team friendly over the phone. Hopefully, you found the videos that illustrated how to open and close your Loc-Box sent to you with your booking-in email and SMS useful in how to operate the padlocks. We would be delighted to help you out again in the future should you need self-storage again. Kind regards The Loc-Box Team

“Easy to setup and cancel. Well secured site with fences and CCTV. A little tight around some of the bends re manoeuvre of 3.5 tonne. Overall, great service.”

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“Very impressed with the service. The staff were very friendly, helpful and efficient.”

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“To cheap, but did the job. Good closure arrangements when we finished our rental (after a very long time)”

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“Good sized storage unit, the lock itself was dodgy/ stiff to start with however once I had contacted them they gave us a padlock to keep it secure until they changed the lock completely so overall a good service and easy to contact.”

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“Easy to set up, easy for access use as required. Slight issue at the beginning for accessing the lock up for the first time, but this was quickly resolved. Would use Loc-Box again.”

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“We had a container for around 6 months and it was a great help. Excellent customer service and would certainly recommend. Only slight concern is the site is now quite tight with the additional containers being added, which can make it tricky to manoeuvre with a larger van especially if other people/vehicles are on site in a similar area.”

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“I used one of the units when moving house. The unit was available for use almost instantly and we had access 2 days before the start date of the hire agreement. The unit was clean and tidy. The service we received both collecting and returning the keys was super easy and efficient. I would certainly recommend using Loc-Box.”

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“Very convenient and easy access”

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“The entire process of self storage with Loc-Box was seamlessly painless. Everything very well explained and executed, both checking in & checking out. The ONLY negative point is lack of access at times due to other units being filled or emptied, which cannot be avoided due to the confined layout of some units (tight access). This lost us valuable 'working' time on site.”

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“No hassle approach from a friendly team. Can recommend for anybody looking for storage requirements in Northamptonshire.”

Helpful Report

Loc-Box Self Storage is rated 4.9 based on 978 reviews