LollicupStore.com Reviews

Name: LollicupStore.com
Rating: 1.66

1.7 Rating 56 Reviews

14 %

of reviewers recommend LollicupStore.com

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Metrics

1.7

Based on 56 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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LollicupStore.com 1 star review on 16th October 2023

Beckie

LollicupStore.com 1 star review on 20th July 2023

Anonymous

LollicupStore.com 1 star review on 23rd March 2022

Angela Weston

LollicupStore.com 3 star review on 29th May 2021

Gabriele Shackelford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still you could place an order even they don't have in stock. They have to manage inventory seriously.”

Helpful Report

Posted 6 days ago

“Placed an order for a case (12) Torani Syrups. Instead of shipping as a case it was shipped in multiple packages with different tracking numbers. 10 of the 12 bottles were damaged due to very poor packaging. This is the second time this has happened to me with Lollicup Store. Waiting for a replacement of the damaged items and this will be the last time I order from them.”

Helpful Report

Posted 1 month ago

“this company is a scam . dont buy anything from them bad quality product will send and never take return or money back .”

Helpful Report

Posted 4 months ago

“I have been trying for over a week to file a refund/replacement for damaged sauce we received. Each time the form errors out and there is no number to reach anyone. The "BOT" keeps telling me to fill out the nonworking form. Will NOT be ordering from them again.”

Helpful Report

Posted 6 months ago

“This company is a joke”

Helpful Report

Posted 7 months ago

“Customer service is terrible. Shop elsewhere. Sent the incorrect pumps for the Monin syrups, they weren’t sealed and were very dirty. We were also sent syrups that expire in a couple of months, and refused to refund or return them. Will not be shopping here again.”

Helpful Report

Posted 9 months ago

“I order some flavored syrups. They never sent me the syrups they refund my money but didn’t emailed me and told me why. Someone on Facebook said they do this a lot . Why waste people’s time. If your out of something just put on the website out of stock.”

Helpful Report

Posted 10 months ago

“I have no idea what everyone else here is talking about, ordered 3 of the teazone lychee pearls and got them fast, and for almost 50% off Amazon with shipping included. Almost didn’t buy because of the reviews, but I’m glad I did. Adam”

Helpful Report

Posted 10 months ago

“The customer service is terrible, they don't ship in a timely fashion, you can only handle issues online even if you call there is no resolution to any problem. They're ALWAYS out of stock on items necessary and they make the return process as difficult as possible so as to hope you just give up so they can keep your money. I'd give negative stars if I could worthless company...I suggest you heed my advice and run from this company... They also charge you for a restocking fee on items returned and damaged... Poor business management... I posted the return policy”

Helpful Report

Posted 2 years ago

“The prices are pretty good but the shipping is outrageous. Went to order $50 worth of straws and they want to charge me $40 for shipping!!! Better to just use AMZN”

Helpful Report

Posted 2 years ago

“Very hard working boy and he’s nice”

Helpful Report

Posted 2 years ago

“Their customer service is not friendly to the customer in my opinion.. I ordered product from them and they shipped it via two different carriers... One shipper damaged the shipment and destroyed the product.. So I asked Lollicup store to send a replacement shipment.. they would NOT do that... they would only refund my money and I would have to order again... Problem is if I reorder the exact same order it reveals they shortchanged me on refunding my shipping money.... So because the shipper screwed up they expected me the customer to EAT that additional cost... I let them know I wasn't happy and the overseas customer service person pretty much told me I was out of luck... So think long and hard before you order from this company unless you are willing to risk POOR customer service if something does go wrong.”

Helpful Report

Posted 2 years ago

“Make sure to follow up on orders you placed. They are not reliable, don't know if it's the shipping company or lollicup.”

Helpful Report

Posted 2 years ago

“Slow respond to issues. Boba quality is not good. 30%+ of boba are crumps after you open them mostly in the center area。”

Helpful Report

Posted 2 years ago

“Have not received orders placed. NO customer service. Will be filing a police complaint and with the State for fraudulent business practice (in addition to disputing the charge on my credit card).”

Helpful Report

Posted 2 years ago

“We always ordered syrup from this company, used to be live ordered. Now that we order online, package alway leak. with online order, there is no email respond support. Sent email with added pictures and that all i get, no respond to email at all. service is really bad if you need support on item once it delivered.”

Helpful Report

Posted 2 years ago

“Terrible service I payed for my order then 5 days later they cancelled it and told me I have to wait up to 14 days for my refund. My question to them was why take out the money if you did not have the stock to send out my order? They never answered that”

Helpful Report

Posted 2 years ago

“I wish I could give a 0. They waited until my order was supposed to be delivered before they told me they were completely out of stock.”

Helpful Report

Posted 2 years ago

“On more than one occasion I have ordered from this company only for them to hold my order for over a week and not ship it out. Once I reach out for an update I get a response of that item is out of stock and a refund. Yet you go to the website and said item is showing in stock. Very frustrating and such a pain!”

Helpful Report

Posted 2 years ago

“I have been ordering from Lolicupstore.com for many years. Never had problems until about 2 years now. More than 3 times I didn't get all my products. Contacted customer service and problem was resolved okay. This last time I ordered I was missing all my syrups again, I couldn't get anyone to answer the phone nor return message my Emails I send. After more than 2 weeks of trying to get a hold of someone, I escalated my claim through Pay Pal and finally got my refund for the missing items. Also One of my coffee bags was busted open and never got anything for it.I have had it now and will never order from them again. I rather pay more and get good customer service.”

Helpful Report

Posted 2 years ago

LollicupStore.com is rated 1.7 based on 56 reviews