Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products damaged, customer service was appalling. Do not buy from this company.”

Helpful Report

Posted 4 years ago

“I ordered a parcel from look fantastic at Christmas that went missing and never received it. I ordered another parcel a few weeks ago and it was never delivered again, still waiting to be refunded . Poor service and customer care.”

Helpful Report

Posted 4 years ago

“I ordered goods and paid in full with PayPal. I got my order in dribs and drabs, in different packages (very unusual practice, as I shop a lot for cosmetics, clothing, shoes sand jewellery) other popular companies package your order, in the same package! The reason I mention it (you may say, don't be so annoying as it's not a big deal, but I will explain!) is that, after receiving about half of my order, the company sent me this very threatening note, in the lines of 'you have not fully paid for your order, so we can't ship the rest of your order, until we receive payment for them!!! I text them back and said, that I had already paid in full and would they please send the rest of my order!! I got no reply from customer service! Also, they must employ very stupid people or staff that don't care (the latter seems most likely) they sent me one of my items, it was a Garnier rose scented tonic yet it was in this huge box with only a few bits of shredded paper, meaning that the bottle was just being bashed about inside and naturally, the lid cracked because the bottle was wrapped securely (a smart person, would wrap it up well in bubble wrap, use cello tape to secure the lid (my lid bottle opened from all the bashing around in the box!) use a box closer in size to the product and cushion the product, securely, using more bubble wrap and or loads of shredded paper!! The bottle was half empty as it had leaked out of the broken lid! I told them that too and got zero reply! I am usually, on the ball and read company reviews before I buy from them but I took a chance on this company. I read awful reviews of people being scammed out of big money, one lady lost about 133 pounds as she was English! There were many more such bad reviews. Pay your normal price or even a bit more (often you are paying for the excellent customer service, that is actually part of the product, that you're buying!!!!) MY ADVICE IS, DO NOT USE THIS USELESS, TIME WASTING, SCAM ARTIST COMPANY!!!! Ps. Buyer beware!!”

Helpful Report

Posted 4 years ago

“The website offered a discount and a free full-size shampoo with a certain purchase. Purchase was made but the offer on their own website was not honoured. Trying to discuss with customer service but their reply, which has taken over a week, is simply that the offer wasn't valid when the order was placed.”

Helpful Report

Posted 4 years ago

“If something goes wrong with your order, prepare to not see it for weeks or hear back a helpful response. I've been waiting over a month to receive my package and over a week since last communication. If you can, shop somewhere else where customer service isn't so unhelpful and can't do anything for you. I've been asked to provide proof and sign a letter saying that I will be prosecuted if the items did arrive and my claim is false....my order was around €30......of basic items. I won't be ordering from this website again, I'd happily pay more for normal service.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with. Was chasing my refund for a month,dealt with about 15 different employees. Response time super slow too. Staff not reading the threads before responding,it's seems like they drag the refund process hoping that you will eventually give up. Promise the refund and don't process it on time. I would not recommend this company for electronics item orders, I have ordered Babyliss Lasting Sleekness Flawless Curls Straightener, it was electrical fault in it. The straightener was making weird noises switching off itself.”

Helpful Report

Posted 4 years ago

“Look Fantastic auto renew your subscription without informing you. They then demand payment. So they basically have ordered goods for you and then expect you to pay. How is this even legal?”

Helpful Report

Posted 4 years ago

“I didn’t received my parcel yet very disappointed ☹️”

Helpful Report

Posted 4 years ago

“The worst customer service I have ever received. I didn’t receive my order although I was informed that my products had been delivered (they hadn’t). Customer service stated they have proof of delivery which they refused to show me. They then reported that the investigation was complete, no refund or replacement to be offered, and deleted my account so I couldn’t access previous messages. Such an enormous cause of frustration and complete waste of time trying to liaise with them about this. I would advise against shopping here as it has been nothing but hassle and I am still trying to get a refund!”

Helpful Report

Posted 4 years ago

“I wanted to buy a lip liner from here as it was cheaper than anywhere else and i waited a few days for this order and it still hasn’t even gone past the “processing” stage. i read the reviews and realised that this company isn’t very legit so i wanted to cancel the order. i tried to cancel it and it said there was nothing to cancel so they have taken my money and haven’t delivered my product”

Helpful Report

Posted 4 years ago

“my money got scammed this is a scam company”

Helpful Report

Posted 4 years ago

“Wrong product delivered to me. Misleading image of product in the website. It was my 3rd time ordering with them. This time went wrong. Do not order with this scam company!!!!!!!”

Helpful Report

Posted 4 years ago

“I bought some beauty products when they were doing complimentary gift back in early May. They never delivered the gift to us and recently cancelled the gift order on their side without any communication. We tried to get in touch with them, but they just refused to provide any substitution or compensation and even closed our account later. And they are still promoting that offer on their website now. LF is the most disgusting company which tries to scam their customers in every possible ways. Avoid this cheater!”

Helpful Report

Posted 4 years ago

“I have been a regular customer of the lookfantastic because of the good values on their products during the sales seasons. I was happy with them until the latest experience. I spent a few hundred of pounds on one order and I was promised a free gift which worths £29. Everything was shown in the invoice. Then an email sent to me saying the free gift was no longer available. There would not be any replacement. To be honest, I did not mind much about that free gift since I had not used it before. However, I could not help but felt disappointed about this experience. The customer service could certainly handle it better on this matter.”

Helpful Report

Posted 4 years ago

“Avoid avoid. Package all damage and they ignore all mesages”

Helpful Report

Posted 4 years ago

“Avoid this company. My order never appeared despite an email telling me it was on its way. Tried “Live Chat” and was totally ignored even though my messages were marked as read. I have now had to order from another place and I am totally out of pocket. Whatever you do don’t order anything from them!”

Helpful Report

Posted 4 years ago

“Horrendous company . I spent a large amount of money with them and when I placed a next day delivery order that never arrived, they ignored all messages. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Part of order was missing, offered £5 credit on an account which I will never use again 😡”

Helpful Report

Posted 4 years ago

“I made the order from Finland. The shipping was delivered to a local pickup point without any notification to me, and by the time I got a hold of customer service, the package was already returned to the Swedish warehouse. I requested them to re-send my package, which did arrive - 1.5 months later. All in all, it took me three messages to their customer reps for them to re-send my package. The items were dirty with dust and obvious marks on their packages, and I have a strong suspicion that at least some of the items were opened, because the seal in one of the hair mask jars was broken and partially opened (with also some dirt on the inner side of the broken seal!), and the lids in other cardboard packages were loose and opened easily with no plastic tape seal. By now I was so fed up with his whole farce that I didn't bother to contact their customer service again to request money return. I will never buy anything from this company again. This was a 45 euro lesson for me - always check the customer reviews!”

Lookfantastic 1 star review on 3rd June 2021

Helpful Report

Posted 4 years ago

“Can I give no stars? After seeing that there is a 25% off for new customers, I signed up for an account and spent an hour to load up the products that I want. Then when I checked out the discount code didn't work. Nowhere on the website states that there are many brands that are not eligible for the discount. Complete waste of time.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews