Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Lookfantastic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order is so so so late”

Helpful Report

Posted 4 years ago

“Weeks of emails on update saying that order is still not shipped.”

Helpful Report

Posted 4 years ago

“Ordered a set of haircare with next day delivery. Tracked it on their shippers website and the delivery date kept changing to the next day. This went on for over a week with numerous online chats with their customer service (they don’t have a telephone number to call). I was told they would investigate however today (10 days later!) they finally offered me a refund. I believe they never had the products in stock but didn’t want to lose out on the sale.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting how you lie to your customers in a very friendly way. I never received my package and you guys still keep saying the order is on it's way. Even though I can clearly see you have not sent the package from your store in the first place. Unbelievable. I do not recommend this cheating web shop to anyone. I will definitely make sure none of my friends or people here in Finland will ever order anything from you.”

Helpful Report

Posted 4 years ago

“Bad service!”

Helpful Report

Posted 4 years ago

“Beware of awful customer support service and scam with beauty boxes subscription! First due to not in time update of the data on the website and lack of proper support service, when during each contact they assign new manager who do not trace the issue and you have to repeat all issue from the start, I lost my beauty box and barely recieved refund after dozen of complains. Second , despite I turned off autorenewal and deleted payment card details , subscription was renewed for next 3 month period and now they say I can't cancelled it until the end of subscription term and will continue to be charged!!!!!! That's simply scam and violation of customers rights! The products that sells Lookfantastic are not unique and can be purchased in any other e-shop, better avoid them”

Helpful Report

Posted 4 years ago

“Pre ordered a calendar in September and it never arrived - despite promises In October and November.”

Helpful Report

Posted 4 years ago

“Free gift scam . Total misrepresentation . Get you to order a certain amount by providing a great free gift , then don’t send it and cancel the order for it . I will be taking this further and have demanded a full refund and will be returning my other products .”

Helpful Report

Posted 4 years ago

“I ordered around £100 worth of items during a lockdown and £45 were missing when delivered. As the items seemed pending online, I didn’t immediately contact the company (my fault) and then due to some personal circumstances didn’t follow up until after 40 days period to report issues. Unlike other online retailers I’ve used, there doesn’t seem to be a check on items despatched vs the order by the company with automatic refund or arrangement of a separate date. The customer has to chase. Products received were fine but no longer feel I can trust this service to proactively check the order before it goes out”

Helpful Report

Posted 4 years ago

“I placed an order a month ago, right 3 mins after placing the order i tried to cancel and was told no the order is already processed and we can cancel the order. I had to wait for the shipment and it's been a month that I am emailing then to get a return lable and I am just getting random emails from them asking for the same information which i have provided and nothing yet. I dont recommend them at all.”

Helpful Report

Posted 4 years ago

“This is the worst website I have even bought from.The customer service is dreadful. I would not recommend this to anyone.”

Helpful Report

Posted 4 years ago

“I ordered some shampoo few months ago and I still have got them, I definitely do not recommend them”

Helpful Report

Posted 4 years ago

“Very bad service. Do not recommend. Very disappointed.”

Helpful Report

Posted 4 years ago

“Look fantastic customer service is the absolute worst. If you order with them you better hope your order arrives, if it doesn't they will do absolutely nothing for you but drive you mad with their ridiculous customer services.... They have frustrated me so much, I'm now at a stage I'm not even going to keep fighting for my money back because it's not worth the frustration.”

Helpful Report

Posted 4 years ago

“Ordered 2 separate aftershaves. Both boxes arrived but one open & no aftershave in it. Customer services said not there problem as it left the warehouse. Delivery company said it wasn’t there problem as they just deliver. Very poor customer service e at Lookfantastic. They won’t reply to me & are extremely difficult to contact.”

Helpful Report

Posted 4 years ago

“Scammers! Similar experience to many from what I see in the reviews. Wish I had read them sooner. I received a wrong product which they asked me to send back. Still waiting for a refund after a month. Useless customer service that keeps telling me how refund has been processed and closing the case. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“They sell products they don't have in stock, I waited for three weeks for my items to be shipped, so I tried to cancel which I was told they did. However, was later informed it was too late to cancel. The order arrived eventually without the free gift. Now I'm told I can't have the free gift as they had been cancelled...”

Helpful Report

Posted 4 years ago

“awful service. delivery is advertised as 2-3 days. now here's the kicker, it's NOT 2-3 days from order, it's 2-3 days from whenever they decide to dispatch your item. so this can be whenever they want? days, weeks, whenever.”

Helpful Report

Posted 4 years ago

“Absolutely the worst internet- based company I have ever dealt with. 1) I ordered the $499 Nuface Trinity Anniversary product that was to include all attachments, but they sent me the regular Trinity - no attachments. 2) No toll free number - have to use chat. Normally I am fine using chat, but 1st 2 agents would not speak with me because I did not recall that I registered via Facebook, and therefore, needed to give them my maiden name. They gave me no clues such as “if you used Facebook, consider what your name is on Facebook...” I am lucky I figured it out or wouldn’t have found anyone to explain situation to. 3)Courier never arrived on agreed upon date. Had to contact LF - they didn’t contact me - that the courier needed more time and 4) (and this is my favorite)...the courier did not show AGAIN. I contact LF - courier would not pick up bc they did not have the dimensions! I asked in my very first chat “can I return it in the box it came in?” Logic would tell them to contact their own shipping dept to get the box size. During chat they will just apologize like robots but won’t help you talk to anyone higher up. Avoid this company at all costs. If this is how they operate, they most likely have much more unethical things going on. I will be contacting Visa and Rakuten as well - anyone who will have real empathy.”

Helpful Report

Posted 4 years ago

“Never received the parcel, customer service is a joke.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews