Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tally bad service ever.I had ordered 2 items from 30th April and now is 30th May.It exceeded more than the expected order date.What I mad about the most is they ignored me when I contacted from every possible platform like Facebook,live chat and other.They only replied me only once and then kept ignore me.Please reconsider people who live in Japan to buy from this site.Don’t order from a website who take no responsibility and have no respect to customers.They said me like they can not send the ordinary products to me as there are investigating my order before dispatch even though they have enough stock.Why did you guys take my money if you are not sure abt your stock?”

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Posted 4 years ago

“I placed an order with Lookfantastic with an estimated delivery time 2-3 days. It has now been 2 weeks and still no order. I email them twice for cancellation (there’s no tel number) and they said I have to wait for the items to arrive and then go through the returns process. Their courier service (Hermes) tracking shows no delivery update for the last two weeks. I’m starting to think that Look fantastic maybe isn’t even a legitimate online retailer.”

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Posted 4 years ago

“ordered from them, they shipped item, then all of a sudden they had to call it back as supposedly some items are not allowed by the customs!!!! no phone number, no email nothing! the most useless chat person I chatted with, saying they will refund me when items back to them!”

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Posted 4 years ago

“Do not order , order missing , it still says delivered but item is not at the store and look fantastic have had me run through hoops and hoops”

Lookfantastic 1 star review on 24th May 2021

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Posted 4 years ago

“I never received my order, despite paying. I even paid more for a quicker delivery. I have placed 2 queries with their customer service, the first query was marked ‘completed’ despite the fact that I never received the order. I am still waiting to hear back from my second query. I would not recommend Lookfantastic to anyone, it seems to be a complete scam.”

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Posted 4 years ago

“I wish ı would read the reviews earlier:(((.ıt is going to be the first and last shopping”

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Posted 4 years ago

“Absolutely atrocious. Ordered two sets of expensive haircare duos - one for c. £50 and one for c. £70. An item from each duo is missing from the order. So having effectively failed to send me £60 worth of goods, upon complaint their response (after a week btw) is that I need to print hand sign a form and post it to them. Who, during a national lockdown, has an access to a printer firstly, and secondly, you **** up on the order and forget to send half the goods, and I'm having to do paper admin? Entire business contracts are esigned. What makes you so bloody important that you need a physical signature? Avoid at all costs.”

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Posted 4 years ago

“If you ever need to use their customer service app, there is not a physical number for them, conveniently, you will never want to shop with them again. I received a damaged face oil, that had leaked all over the outside packaging/box, upon opening I saw the lid was unscrewed and £55.50 worth of oil was gone. I followed their customer service procedure of uploading pictures and writing what had happened on SIX different occasions, only to be told the same blurb each time. I've now raised a dispute with my bank for a refund. There's so much competition these days a company like this can't afford disgruntled customers who won't return, I'll never shop there again. Customer service is the bedrock of a good company and if they can't get that right and put customers who spend their money first I won't stay a customer.”

Lookfantastic 1 star review on 19th May 2021

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Posted 4 years ago

“Order placed on 03/05, dispatch note on the 5th, courier tracking showed it was still in their sorting facility on the 10th so I contacted LF and got a response that the order was lost and will be replaced. I got a dispatch note on 11.05 with no tracking info. Contacted LF by email and then via chat on 17.05, two weeks since placing the order, and was told they cannot tell me when they will send the order; apparently they are doing "internal investigation" and only when it is finished they will advise me on the date I would get my order. Really? i understand this would be the right approach if the courier said they had delivered but this is not the case, the order has never left the courier sorting facility and is clearly nothing to do with me; any normal retailer would apologise, send a replacement order and do their internal processes (investigations or whatever) in a way so that they would not affect a customer. The order shows as complete when it has not been. Multiple emails and chats lead to nowhere. Talking to the agent was very much "computer says NO". QUOTING (discussion on 17.05): agent: Your original order was dispatched on 05-05-2021 due to the order being lost we have raised and investigation and requested a replacement today for you. Once the investigation has been completed we will get this sent out for you. me: I already got an email saying it was resent on 10.05. I want to know the date the order will arrive please agent: Unfortunately I am unsure why this was sent to you as I have the information this was requested for you today. As this is under investigation we are unable to give you a date unfortunately. me: how long does this take? i appreciate you may not be able to answer it but can you check with your team leader/superviser? agent: I am very sorry for the inconveience caused here. Due to this being an investigation we will not be able to know when this will be dispatched. "”

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Posted 4 years ago

“Do not use them as if you do not choose to track your order at checkout which is more expensive as I thought choosing standard delivery was enough you will not receive your order and their customer service tell you they have no way of tracking it with Fed Ex. Very disappointing and I haven’t been offered a refund or store credit though asking for one as it wasn’t a small amount I paid. Customer services says politely they are terribly sorry but can’t help Do not use”

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Posted 4 years ago

“Really slow delivery times. Waiting over a week for an order. Just doesn't have same efficiency as other brands getting deliveries sent on time.”

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Posted 4 years ago

“Ordered my products on the 4th of May it is now the 15th of May. Absolutely ridiculous! And then they said they didn’t have my post code which they had. Id imagine it’s completely down the courier they are using but still a shocking service. Another thing is the courier service do not have a direct email or phone number so it is hard to track down tooth parcel.”

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Posted 4 years ago

“I purchased an electrical product in early April. Received a faulty product, and requested a return and refund. They accepted and said they'll send a courier to pick it up. Courier doesn't show up. I complain, they reschedule, courier doesn't show up. I complain, now they say they are "investigating". It has been well over a month and I am still getting "we're investigating" response. There's nothing to investigate - they sent a faulty product! Until you have a problem, they're fine, but beware if anything goes wrong. Plenty more of ethical sellers out there, LookFantastic can forget about my custom forever!”

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Posted 4 years ago

“Can never get hold of them quickly enough to resolve an issue money taken no order not happy !! 6 days later nothing”

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Posted 4 years ago

“I have emailed customer services 3x but as yet no reply. My daughter purchased nu-face trinity for my birthday. The switch "broke" within a few weeks. It was replaced but recently the same thing happened and I tried to contact them without any success. I am now suspicious that my model was one of the Chinese counterfeits and not the real thing. It was an expensive item but a very poor service.”

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Posted 4 years ago

“The worst experience with online shopping and customer service . Felt like a scam. I spent much energy and time to resolve this. Delivery was nowhere to be found and the trace link didn’t work. You can only contact them via email or text. I did complain and asked for a refund as the order was never delivered after a month but they refused to do it and let me wait . They were unprofessional and replied in an irrelevant way without addressing my concerns about my money or the order . I had to reach them 7 times and some of the the agent “closed” the chat instead of helping . Finally they gave me the refund(a month later) but that’s not enough for all the troubles they put me in. Never again !”

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Posted 4 years ago

“awful anxiety inducing customer service where you’re refused refunds for orders that havent even come”

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Posted 4 years ago

“I paid and order products I never received , I try to contact Coustumer service about it few times then they advised me to wait is 3 months now not products no refund! It’s robbing hard working people !”

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Posted 4 years ago

“BIG SCAM!!!!!....they took my money from my account many times with different values...i went to the Garda today,hopefully we can stop them!!!”

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Posted 4 years ago

“They lie they say they shipped n never did. I think they make deals with the shipping companies to fake delivery because 2 diff sets they did this to using 2 diff delivery companies neither actually arrived. Also they trap you so you can't really complain without giving your details and signing up and there are terms and conditions you must agree to first. Won't respond to feedback email and say so. Thieves I'm out of over two hundred dollars fyi”

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Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews