Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,418 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been 6 weeks and I have not received my products. Have sent several messages but the reply was that I had to pay extra money to track my order!!! Is this a scam site?”

Helpful Report

Posted 5 years ago

“Scammed! No reply to my missing order. Sent several emails, no response. So disappointed! I want my money back! Cannot get hold of anyone to help me. It said my account was activated and item was dispatched but it hasn't come. I feel scammed.”

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Posted 5 years ago

“I have been sent wrong size , sent 20 ml instead of 30 ml , but cannot get anywhere with calls or e mail , order 218495421 £38 wasted ,”

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Posted 5 years ago

“They charge money, don't deliver the goods and there's no way to easily contact them to report issues.”

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Posted 5 years ago

“I am 2 months waiting on my order and have emailed twice and have still not received an answer as to when I will receive my Order. Very unhappy”

Lookfantastic 1 star review on 30th May 2020

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Posted 5 years ago

“Worst company ever I still haven't received my goods and my emails bounce back no one answers their customer service number and I have been unable to leave a message.”

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Posted 5 years ago

“Awful No customer service at all Sell vouchers that you can’t use on all products but don’t tell you Take days to reply with unhelpful answers AVOID!!!! Go somewhere like glossybox!”

Helpful Report

Posted 5 years ago

“Awful customer service! Don’t ever get back to you Sell vouchers that can only be used on certain products and you can’t use a voucher and card for payment! Avoid, Avoid, Avoid”

Helpful Report

Posted 5 years ago

“I tried in vain to place an order and checkout as guest (as they said you could on the site) but every time I tried this, it would push me into joining and opening an account. I tried 3 times and the same thing happened. Then I tried finding a phone number but there ISN'T ONE. No way of contacting anyone - even by email because you have to have an account even to do this! What a rubbish company. They took all my personal and financial details and then I couldn't process the order. Don't trust this company!”

Helpful Report

Posted 5 years ago

“If I could give zero stars, I would. I placed an order on 05/04/20, due to be delivered 10-11 April. On 9 April, I was told the parcel has arrived at the local Hermes depot, but that was the last I ever heard. The delivery date passed, but given the coronavirus and Easter weekend chaos, I thought it was just delayed. On April 21 I still hadn't received the parcel or any updates, so I contacted Lookfantastic. Less than one hour after contacting them, I received an email from Hermes informing me my parcel had been delivered and signed for April 21 at 17:00. At the time the parcel was supposedly delivered I was home and no delivery was made. I checked with every member of my household and no one took receipt of or signed for an order. I explained all of this to LF. After that the ordeal began. LF made it my job to follow up and chase them time and time again as they delayed and dragged out the process. I had to fill out a Non-Receipt of Goods - TWICE, because the first time I didn't list every single non-delivered product. After the form was accepted, I was told there would be an investigation with the courier team that would take 3-5 days, after which I would be updated. 5 days passed, and again I heard nothing until I messaged them asking them to update me on the situation. It was then escalated to the Customer Relations Team who asked me again about the supposed delivery and again offered no resolution. I was told Hermes would get back to them in the next 7 working days and after that they would update me. Surprise: no update. Earlier this week I messaged them asking for a refund, after being patient with them I had had enough, and my message went ignored. I finally managed to get through on the online chat and have been told I will now be refunded in 3-5 business days, but I do not trust this company for a second to follow through. AVOID AT ALL COSTS, there are other places out there offering the same service and they are actually reliable. As a first time customer, LF you are incompetent, untrustworthy, and your customer service is appalling. Being told after every message how you "understand my disappointment" and are "sorry for the inconvenience caused" just isn't enough. This has been a nightmare from start to finish and I will never use your services again, and I will be warning as many people as I can to do the same. The worst part - I actually needed the products I ordered and will now have to find them somewhere else and reorder all over again.”

Helpful Report

Posted 5 years ago

“I ordered goods on 3rd May 2020, to date I am still waiting for my delivery. They use the worst courier service in Ireland Fastway, cheap. Can't get any response from either Fastway or Lookfantastic, they take your money and then will not acknowledge your complaint. Do not under any circumstances order from this company. I received a delivery from another company in the UK in less than a week. Yet 25 days later I'm still waiting.”

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Posted 5 years ago

“worst company i ever met.. it make me nervous after saw all the reviews. this company really a scammed company. i place order on 6 April 2020 but till now still those receive..those give them good comment must careful ..my first order is fine ..but when come to second order for this time is really freak me out..keep on message them but never reply or wait long time to get feedback. and give me nuisance answer ..i think i being cheated already.”

Helpful Report

Posted 5 years ago

“Bad service ever..i placed the order on 6/4/2020 until now (28/5/2020) still not get my stuff..Ask them about that and keep on give some irrelevant excuses and never try to solve customer problem.. send email but feedback need to wait a couple of days to get reply No tracking number and no courier service company info.. Or else i can go to check with the courier services regarding my stuff..”

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Posted 5 years ago

“I have placed an order with them 4 weeks later still not arrived and there customer service is rubbish all I get from them is they are investigating it there quick enough to take your money bit trying to get anything resolved is like banging your head against the wall STAY AWAY from them as they do not resolve anything and just flob you off all the time and that's when you get a response from them”

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Posted 5 years ago

“There is no cancellation. It is a scam in here. They don't allow you to cancel your purchases even though they said cancelation within 14 days. Wtf.”

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Posted 5 years ago

“Bad experience! Refund process is such a pain in the ass when your mail or parcel is lost!!! If you opt for the non registered mail you have no protection at all!!! if your item went missing and when you tried to get a refund it is such a pain in the ass. Their customer services is so slow with responds. Bad experience.”

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Posted 5 years ago

“Order 206177290 If I could give them zero stars I would. They took money weeks before item came and once it did was wrong product! I sent back same day 5 weeks ago and requested refund. Heard nothing despite sending 2 letter. No one answers phone and their log in to launch queries has never worked. If you need a refund forget it! I have reported to Trading standards and will now gi via a small claimant court and they will have to pay. They send me sales emails daily. You have been warned”

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Posted 5 years ago

“Placed an order on march received a texted stated the expected delivery on end of march ,but till may waiting still nothing ,left few message and asked to keep waiting and ended up they refunded my payment after 3 months”

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Posted 5 years ago

“Worst service ever!! Ordered their Kérastase Sulphate Free shampoo 4x now and EVERYTIME they send me the “Gentle” shampoo which contains sulphates. Every time!!!! It is not easy returning it either - it is labour and time intensive. You need to email them, send pics wait for the 100 questions asked and them they send you the returns instructions. Whereafter you need to rebox and return via the post office! Will never, ever order from them again!!!”

Lookfantastic 1 star review on 27th May 2020

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Posted 5 years ago

“Poor Customer Service. Placed an order on 20th April 2020 and I have yet to receive anything (27th May 2020). Customer Service team told me to contact them if I have not received anything by 23rd May. Contacted them once again but to no avail. Seems like a scam.”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,418 reviews