Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was alerted to this site via an NHS staff discount site and made a big order. I received a notification that my order had been delivered however, it was not delivered to the specified address. I raised the matter with the customer service right away and provided all necessary information. A week later the matter is not resolved and I am now being asked to provide all information again with no sign of the matter being resolved i.e a replacement order sent or a refund.”

Helpful Report

Posted 4 years ago

“Shocking service took order fir advent calendar 10 sept it’s still not shown up I’ve had delivery date moved now three times yet no delivery still and it’s end of November, vile customer service reps that just fob you off and send generic emails .”

Helpful Report

Posted 4 years ago

“Awful customer service my order came incomplete and I paid £145 ... taken money quickly order came as they said but item missing though order shows as complete. I have a very small bottle of something not ordered in it’s place not sure how they are going to refund me ? Been waiting ages for them to get back to me perhaps they are busy with lots of complaints???”

Helpful Report

Posted 4 years ago

“Wrong item received that costs a fraction of what the item I paid for and ordered! No help from customer support at all I expect they make a lot of profit from their mistakes won’t be using again ...”

Helpful Report

Posted 4 years ago

“In short. I made an order. Order was delivered but not to my address. LF refused to accept responsability. Phone calls and emails met with dull repititive answers denying all responsability. I gave up, I gave in, I'd lost nearly £100. I decided to have one last go and 'scrutinise' all emails from LF. low and behold, I came upon something interesting. I forwarded the email back to LF. Within 24 hours I recieved an email apologising, saying that I would have a full refund within 3-5 working days. Basically, if an offer looks too good to be true it probably is. I will try to stick with businesses that I can trust where there is the most accountability.”

Helpful Report

Posted 4 years ago

“Thieves!! Avoid”

Helpful Report

Posted 4 years ago

“Shocking service”

Helpful Report

Posted 4 years ago

“What a truly awful customer service they have. I contacted them again to chase up refund. Totally got fobbed off that I had to contact clear Pay. Not messing around anymore. It’s not about the refund anymore it’s about principal. Going to take legal action now I have photo graphs of all their messages that were replied back to me and not one of them matches anything that the other customer Advisor had said. . It’s just not fair we’re are in a middle of the 2nd Pandemic of Covid 19. And their is some people with little money or lost their jobs and Businesses and quite frankly Lookfantastic couldn’t care less about their customers. Let’s hope some legal action may now help all the other people on here who have no refunds or Good Customer Services.”

Helpful Report

Posted 4 years ago

“Customer Service is so very poor. I paid for an order. Something was out of Stock so I got through to someone via message after messaging a robot over & over again . Was promised a refund back into my account 5 weeks later still waiting and trying to contact them. Lesson learnt will not be placing any further orders.”

Helpful Report

Posted 4 years ago

“Have been waiting 5 weeks for a decent excuse as to why LOOK FANTASTIC keep saying they have not received my faulty straighteners even when I have sent them signed delivery receipt ! Customer service is a joke keep repeating the same answer (it’s not showing as received in our warehouse )!!”

Helpful Report

Posted 4 years ago

“For several weeks now I have been trying to obtain a returns label for a faulty order (one item was a powder which smashed and leaked all over the other one) Not only have they not apologised, they’re actually WITHHOLDING my right to return until I can supply them with a “clearer image”. At first I was willing to help and sent them pictures, but after getting the same message for weeks it’s clear they’re being deliberately obstructive. What about older people who don’t own a smartphone and order from desktops? Are you going to penalise them too? LookFantastic - My order number is 247204994. Enough messing me around, if I don’t receive your return address by the end of the week I’m going to my bank to reclaim the funds.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“his company have the worst customer service I have ever experienced! I returned an item at my own expense on 22nd October which was tracked and signed for. After 4 emails enquiring about my refund I have received numerous excuses ranging from warehouse will get in touch once they locate parcel to customer service will respond. I was told on 28th October after basically begging for my refund of £100.59 that it has been processed (3 to 5 working days)! I am still waiting for this refund so do yourself a favour by reading down these reviews and you will notice they only respond to positive reviews if you think I'm just on a rant. Stay well clear of this company if you might want to return anything ,(heaven forbid!!) UPDATE Another four emails and still no money ( Now passed onto Finance Dept!!) 26 days now waiting!! What a joke from a supposed Large company.”

Helpful Report

Posted 4 years ago

“Absolutely devastated!!! I ordered an advent calendar for my mother on 4th Nov and was assured it would be delivered in 2-3 working days. Over 2 weeks later this has not happened. After getting in touch with lookfantastic they reassured me my order would be delivered my December. On 17th Nov my order was cancelled by lookfantastic as they have non in stock! Have never, and will never be ordering from them again!!”

Helpful Report

Posted 4 years ago

“Just received my nuface trinity today. I bought it without realizing that it was delivered from outside of US so I was a little nervous after reading some of the reviews. It was shipped with DHL international without any problems. I was kept updated with any change during the delivery process and actually was happy to find it on my porch today after coming back from work. I also got a good price with their discount and payment plan.”

Helpful Report

Posted 4 years ago

“I brought my items 12 days ago it said it would arrive in 2-4 days. I’ve asked for a refund as I had to get my products elsewhere and I would just get repeatedly ignored.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM HERE- just read there twitter, it is FULL of complaints. Worst company to deal with. Sent mystery box worth £60 turns out it is testers, tester shampoo and conditioner 10ml and takes ages to get replies as no direct line to call, after finally admitting that the mystery box should be worth £60 as advertised. They are trying to tell me these testers are worth £60, worth no more than £1! Now refusing to help me! Also 2 candles came damaged.”

Helpful Report

Posted 4 years ago

“Products delivered were opened, none of the packaging boxes were sealed. After an month of negotiations managed to return everything, wouldn’t recommend.”

Helpful Report

Posted 4 years ago

“I have ordered from look fantastic twice. The first time products were missing or broken when they arrived (a body oil had spilt through the entire box). The second order NEVER ARRIVED. I emailed customer service, who told me to wait for 1 month more due to covid. 3 months, and several emails later NOTHING has arrived and customer service are not responding to me. THE WORST SERVICE IVE EVER EXPERIENCED.”

Helpful Report

Posted 4 years ago

“Never have I ever come across worse service than the one I received from Lookfantastic. If I could give a 0 I would. I purchased lots of products but only 50% of the items arrived. I reported the issue and following some emails back and forth I was eventually told on 3rd November that the missing items had been resent (a complete lie). On 10th November the items had still not arrived. When contacting Lookfantastic they asked me to go through the whole claim process again (seriously!) A few days later I was ensured that the missing items had been processed and were on their way. Then on 14th November I received another email advising me that the order was now delayed. No explanation and nothing mentioned about when the missing items will actually arrive. I have had no apology or explanation why £60 worth of items haven't been shipped. Rest assured that I will never order from Lookfantastic again.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews