Lookfantastic Reviews

1.3 Rating 1,419 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How long does Lookfantastic take to deliver?

Helpful Report

(3 weeks ago)

Lookfantastic normally delivers over a month.

Helpful Report

(3 weeks ago)

53.85%

Industry Average

“ It says delivery 5-7 days, it’s already been 10 and nothing. They reply only email they prefer. ”

- Vio

“ Appalling customer service, designed to make you give up on complaints. Delivery arrived nearly ten days late and damaged. Spent all day trying to contact them. Avoid this bunch of cowboys at all costs. ”

- Jacki van Leersum

“ Ordered same day delivery as I was leaving Dubai next day . Paid the extra same day fee. Nothing came no number to call that works for customer service and 24 hours to get a email response from them . To say it can take up to 5 days and possibly 2 seperate shipments . Deceiving and false advertising do not trust this site . ”

- Jaqui

Lookfantastic Reviews

Delivery - Average