Lookfantastic Reviews

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How long does Lookfantastic take to deliver?

Helpful Report

(3 weeks ago)

Lookfantastic normally delivers over a month.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ I ordered GHD straighteners as mine had broken and I needed them next delivery. ”

- Anonymous

“ Appalling customer service! Order not received ... photo provided which is not at my address. Shipped with Evri (which I've had delivery problems with before). Asked to fill in a form, then live chat cut. ”

- Anonymous

“ My first parcel was lost in transit, and the second delivery attempt claimed it was unsafe to leave the parcel (which isn't true). ”

- Tango10

Lookfantastic Reviews

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Location:

Delivery - Average