Lookfantastic Reviews

1.3 Rating 1,421 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How quickly does Lookfantastic resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is Lookfantastic takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

59.62%

Industry Average

“ I thought I'd lost $301,500 forever! My account was suddenly locked, and desperate calls to customer service went unanswered. The feeling of helplessness was overwhelming. But I refused to give up! Determined to recover my hard-earned money, I searched for solutions. Thankfully, the lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭. 𝘤𝘰𝘮 intervened, recovering my funds. Their professionalism and efficiency were a beacon of hope. ”

- thomas maris

“ I therefore asked for a refund and instead, WITHOUT asking me anything, the customer service has told me they have sent a replacement and they cannot give me a refund. ”

- M

“ I made an order 12/11/24 and on 30/11/2024 I still don't have the said item! Customer service is automated AI. ”

- Carol Gillies

Lookfantastic Reviews

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Customer Service - Average