Lookfantastic Reviews

1.3 Rating 1,376 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,376 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How quickly does Lookfantastic resolve customer queries?

Helpful Report

(6 days ago)

Greater than 46% of reviewers feedback is Lookfantastic takes over a week to resolve customer queries.

Helpful Report

(6 days ago)

53.51%

Industry Average

“ Sent me incorrect item for a Christmas present, twice! Returned both and they are saying I only sent 1 back. Still waiting refund for both! No contact number to call, can only message them. Shocking customer service ”

- ""

“ When I reached out to customer service to rectify the issue they told me to send the package back with all products unused and in pristine condition. ”

- ""

“ THEY CANCELLED MY ORDER ON BLACK FRIDAY BECAUSE NO STOCK, CUSTOMER SERVICE SAID i CAN RE-ORDER WHEN HAVE STOCK AND THEY WILL GIVE ME SAME DISCOUNT. BUT WHEN I RE-ORDER, THEY DENIED EVERYHING, I HAD TO PAY $42.50 MORE!!! VERY BAD CUSTOMER SERVICE ”

- XUE LI ZHANG

Lookfantastic Reviews

Customer Service - Average