Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a most stressful experience. I ordered and paid for goods from L.F. on Nov 27th 2020. They sent the wrong parcel but showed on my account, that my order had been delivered. Then a month later, on December 30th another parcel which I never received, because when it arrived in the Irish postal system, An Post contacted me to say the parcel was damaged. This parcel ,they returned to L.F. I have sent numerous emails to L.F. but they now say that they will only refund me when they receive the returned goods. They have had my money since November 27th.”

Helpful Report

Posted 4 years ago

“Really bad experience with lookfantastic! I place my order on 30 Nov and promised delivery date was 8 Dec. Money was charged immediately. It is 17th Jan and only one item out of 8 items arrived. Every time I send a reminder, reply is that investigation is in process, and no timeline or action plan to either resend my items or refund has been shared. Unacceptable customer service, very disappointing!!”

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Posted 4 years ago

“Not receive my item never I did not have an refund and never they asked me if I receive them I’m so upset”

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Posted 4 years ago

“I placed my order Nov 7th last year's and it was sent out November 12th. ISSUE: It's now January and I have yet to receive anything. I've reached out numerous times and still nothing. Now they are telling me that that can't find my account. I've even sent them a copy of my emails with ALL the information, but still NOTHING!!!”

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Posted 4 years ago

“do not order from this company an i mean DO NOT why have the police not been notified about this fraud company they take your money an no goods are sent . WHY IS THIS COMPANY GETTIN AWAY this”

Helpful Report

Posted 4 years ago

“Please be careful using this site, false advertising discount codes that cannot be used!! Customer service atrocious, script driven. Advertising clearly state 20% off GHD but when I tried I was told they don’t discount this particular brand ???”

Lookfantastic 1 star review on 14th January 2021

Helpful Report

Posted 4 years ago

“Shameful customer service. I ordered some cerave cleanser and moisturizers at the beginning of December, after a few weeks they hadn't arrived. I chased them up and was told it has been delivered, despite no sign of them and to check my neighbours? It's now been over 6 weeks and I'm still chasing them, I have a look at the Royal Mail tracking and my package was returned to them on 30th December?! No one told me, they just sat on my money and products for over two weeks. This is stealing, if I had not chased them they would still have it all. The reply I got offered no explanation, no apology and told me I will get a refund in 3-5 days. That is not good enough, I'm a nurse and the ling shifts in masks is doing havoc to my skin, I have been looking forward to these products. Life is hard enough at the moment as it is. If I did not message they would have kept my money and my products whilst blaming my neighbours for stealing. Can you explain that? Shameful customer service, I expected so much better from you.”

Helpful Report

Posted 4 years ago

“Absolutely terrible. Still have not received my December subscription box - 1 1/2 months later. Cancelled the subscription for January as I am tired of paying without receiving anything. Huge disappointment....”

Helpful Report

Posted 4 years ago

“When it's good is good- wide product selection, prompt deliveries.. HOWEVER if you are faced with the issue, it is the worst Customer Service I've ever experienced. Some people rave about great assistance on Live chat- Err.. the function hasn't been available on the site for a while, only generic messaging system. My order wasn't delivered as parcel was damaged in transit by the delivery company and it's been a month of back and forth and still no relevant update or resolution offered by LookFantastic, most probably will have to get my money back via credit company as communication with LF customer service is getting nowhere..”

Helpful Report

Posted 4 years ago

“I'm so disappointed with this company. I have been waiting for my refund of since beginning of December. I have all the proof and the tracked number, that shows is been delivered and they are still, telling me they haven't received my order. After, the tracked number tells me it has been delivered and was also signed for. I am going to file a case against them because i have proof is been delivered. This company os quick to take you money but they dont want to give you refund when they have to. THIEF'S!!”

Helpful Report

Posted 4 years ago

“The worst online shopping experience ever. Impossible to contact by phone or receive a straight response from. The impressive website is obviously a front for a complete scam. The only person I would encourage to visit this "company" is a trading standards officer. Good luck in recovering your stolen cash from these conmen.”

Helpful Report

Posted 4 years ago

“After countless e-mails to Look Fantastic since last month and their usual standard replies, I've finally received confirmation that a refund will be in my account within the next 3 to five days (for an empty tube of eye cream). I'll believe it when I see it! Anyone here having problems getting their money back from them?”

Helpful Report

Posted 4 years ago

“Pathetic service. They can not update my delivery address on the system even tho I confirmed it to the Customer Service team around 20 times. They keep sending parcels to the wrong address. Customer Service Team doesn't read the message history before replying, so very difficult to communicate with them as we just keep going in circles.”

Helpful Report

Posted 4 years ago

“Terrible service. Ordered item did not arrive and I got the royal runaround since (not as of yet resolved, but their only redeeming quality so far is at least they respond to inquiries)”

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Posted 4 years ago

“Absolutely awful! Are you F*****g kidding me? After more than one month of waiting I haven’t received my order with Christmas gifts, you think it’s alright? And now you say that you need to investigate it with your courier service? What does that have to do with me? Where is my order and money? Don’t recommend this shop to anyone.”

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Posted 4 years ago

“4 months now to get order are you kidding ??????”

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Posted 4 years ago

“Order 7 weeks ago have not received products yet. Customer services haven't been helpful. Very disappointing experience.”

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Posted 4 years ago

“The worst service I ever had. This company is a joke”

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Posted 4 years ago

“I waited over a month for my order and they kept saying it will be dispatched, it never was as it was out of stock but they didn’t tell me that! I won’t be using them again!”

Helpful Report

Posted 4 years ago

“I have told them I wanted my subscription cancelled. They charged me anyway. I have tried calling and it says the number doesn't work. I try to email I either get the email doesn't exist or the mail box is full and they can not take messages now to try to resend later. I guess I will have to get my bank involved. Total nonsense. Will never order from them again.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews