Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst customer experience I have ever experienced. Still waiting on my full refund 2 months later, this website is a complete scam.”

Helpful Report

Posted 4 years ago

“Missing items from my order which has happen twice now. I have emailed and emailed and emailed with no response to where my paid items are. Was a Christmas present after the the first time I decided to give look fantastic the benefit of doubt but I will never use look fantastic again I suggest you do the same as they are useless 😡😡😡”

Helpful Report

Posted 4 years ago

“The worst company do not order! Long story short. They took money of my account based on the subscription that I have previously cancelled. They won't refund me for it. Worst customer service ever. Worst company ever. Horrible!”

Helpful Report

Posted 4 years ago

“Terrible experience, ordered an item over a month ago and still not received it. Customer service team is terrible and doesn't reply. Definitely do not buy from this company”

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Posted 4 years ago

“Bought products, paid for next day delivery and 4 days later they haven’t arrived. No response from my email to them.”

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Posted 4 years ago

“This company uses high pressure sales tactics, then trickery to prevent the customer getting the gift or discount they are entitled to. The clever website is designed to prevent communication or fair service. Starting proceedings with my bank.”

Helpful Report

Posted 4 years ago

“Awful - make it difficult to get a reins”

Helpful Report

Posted 4 years ago

“YES DO AVOID PLEASE! I placed 2 orders - half of one order came and the second order worth £140 has not arrived. I have sent numerous messages, and uploaded the requisite missing product form, and 6 weeks later a repeat replacement order for the items that I already had (worth much less), was delivered. There is no way I contact them - but they are owned by the Hut -01606 811863 and I will be asking the legal department of my bank to look into this. This should be taken to You and Yours BBC Radio 4. So called Customer Service consists of auto-generated emails acknowledging receipt of complaint.”

Helpful Report

Posted 4 years ago

“I placed the wrong order to begin with, I tried to cancel it. Could not cancel it, I was advised to return the items for a full refund. Return all the items on 4th December,I checked the return tracking number and it’s been delivered to the them on 7th December. Despite sending the proof of postage, no refund has been issued. This is how this company treat their loyal and regular customers ??? The most annoying thing is they said they have received all the items back but they are waiting for their warehouse to mark it as return completed and only after it’s done they can issue my refund? Why on earth do I have to wait for a month to get my refund? Would not recommend anyone else to use LOOK FANTASTIC AGAIN because of the poor customer service...CAN I HAVE MY REFUND PLEASE and it is not just £10/ £20 it’s £150. I usually don’t write reviews but this company has made me write one. Worst company ever. Avoid if you can.”

Helpful Report

Posted 4 years ago

“Ordered a hair dryer on the 9/12/20. Tried to cancel 5 times as it wasn’t going to arrive in time. Could not cancel Order, live chat was not available and you couldn’t reply to emails sent by customer services. Their excuse was I have 2 accounts but I had tried to cancel on both using the order number everytime. The order was not there to view on any of my account. Hair dryer arrived now have to print out a returns form full of block black printing, used all my ink now have to drive an hour round trip to take back to the post office. Company is absolutely useless, customer service is appalling.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Advised by kayleigh from customer service that I would be issued a refund between 3 to 5 days, 11 days ago and nothing.”

Helpful Report

Posted 4 years ago

“I ordered 4 items in September and they still didn't come, don't order on this site, it's a waste of money, they don't even resolve the problems with their costumers through the emails, terrible service!”

Helpful Report

Posted 4 years ago

“Shocking Customer & Delivery service from this once great approachable online retailer. Now too big for their boots offering deliverables they can’t fulfil and making it virtually impossible to resolve an issue when it arises. I placed an order on the 30th November for my daughter in Australia. On their web site it states 1-2 days delivery, which is slightly optimistic anyway but that’s what they offer ! 31 days later there is no sign of it. They have refunded the order but I didn’t ask them to and that’s not the point....I simply wanted her to have gifts intended for her birthday and Christmas which she never got. Now you can only contact incompetent Customer Service people through the web site who haven’t got a clue and make no effort to understand and give a helpful and supportive service.”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY!! I have used lookfantastic to buy beauty products from for around a year - however my last 2 orders have not arrived and just keep saying they are busy and will get the items to me as soon as they are in stock, however they are still selling them on the website so they must still be in stock. I ordered the items 6 weeks ago!! For Christmas gifts and have still not received them, I have emailed customer services twice and just received an automated response. I will not be ordering from them again, they have gone downhill and are absolute scammers!!!!”

Helpful Report

Posted 4 years ago

“Ordered my products (over $90 worth) and have yet to receive a month later. Additionally, poor communication and there's no direct email address. Poor business practice.”

Helpful Report

Posted 4 years ago

“Worst online retailer. Purchased on 7/11/20 but havent received untill now !”

Helpful Report

Posted 4 years ago

“Do not order anything from this retailer. My products are dupes or counter fit items packaged and sold as the real product.”

Helpful Report

Posted 4 years ago

“Ordered 6 olaplex items only 3 arrived in box. They said they would send the remaining 3 out but only one arrived. Poor customer services. Delay tactics when replying to emails & still not sorted Will not use again”

Helpful Report

Posted 4 years ago

“I too unfortunately need to add to the growing list of dissatisfied customers. Ordered gifts well in advance of Christmas, some arrived, some didn't. Their customer service is non existent and their replies take forever. It's now 28th December and the Christmas gifts still haven't arrived. Avoid this company, there are better out there.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews