loveholidays.com Reviews

1.2 Rating 2,136 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,136 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
Got my flight money back after holiday cancelled, now got an email at long last saying hotel and transfer money will be paid back within 7 - 10 days, i wait in hope! as there is no way anybody can get in touch with them, phone or live chat. Just left a message on live chat.
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Posted 3 years ago
Since the coronavirus pandemic. LH have been extremely bad as regards communication. Getting a refund from them is a nightmare. You'd swear it was their money we were asking for.I for one will never use them again. You can tell how good and professional a company is by the way they treat their customers when things go wrong.
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Posted 3 years ago
We have a package holiday booked for March 2021 and we've now been told that Ryanair have cancelled the outbound flight. We've been told we must source an alternative flight yet Love Holidays are still taking the monthly payments but haven't even bothered to look into flights. Surely as a tour operator they should source the flight and amend the booking accordingly/increase or decrease the price.... as our hotel is booked for specific dates and our return flight is also booked....all by Love Holidays as a package on their website!! Infuriating how emails are being ignored.
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Posted 3 years ago
I think this company is an absolute joke they haven’t decided to update me on my holiday , even though Greece are not supposed to be letting people in , they just keep trying to extend the date to have a bit of hope to keep the money because that’s all they think about ! Their customer service is poor had to send numerous of emails and every time I’d go on the live chat it will end due to the circumstances I get your busy but loads of airline companies are dealing with this as well but yet putting there customers first ! Which you should be following to will NEVER be booking with love holidays again !!!!
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Posted 3 years ago
Had several message chats to change holiday to 2021. Love holidays have replied on each time - no holidays available for next year?? Why can I book a holiday with them for 2021 on their website?? I'll give them the benefit of the doubt, as all airlines ect are struggling but they should be responding to THIER CUSTOMER'S or keeping them updated. In will be contacting them again tomorrow and will see what their response is. I know Ryanair has them over a barrel with flight refunds as he said they are flying to all resorts from 1st July..
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Posted 3 years ago
My holiday was cancelled due to virus in March almost 2 months and no refund, the refund is £600 less than we paid they said contact airline but we paid loveholidays, is nothing anyone can do , I paid with credit cards and have holiday insurance but nobody is answering there phones.
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Posted 3 years ago
I entered my details, got my price, read through the details and was happy with everything, then on the last page the price went up by 300. Closed it down and tried again and the price was low again until i got to the payment page. Very misleading. Consumer affairs needs to know about this !
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Posted 4 years ago
DO NOT USE THEIR TRANSFER SERVICE To be honest they were spot on with the hotel. It was everything that they said it would be so a bonus. However Do read the small print for the flights as it doesn't include luggage. DO NOT I repeat DO NOT use them for transfers. Arrived in Prague with friends and met the rep for transfer to the hotel. He went to walk away and I asked about our transfer. He rudely told us driver in toilet and walked away. 45 minutes later and 12 unsuccessful phone calls later we ended up paying again for a taxi to the hotel which was about £30. The point is we already paid. We then contacted Loveholidays to be told it is down to us and they would not reimburse us for added taxi fare. We never asked for that. We asked for our money back for the transfer. Then to top it all we made our own way to the airport after deciding not to take the chance on the transfer people which is an hour away from the hotel. We got a text from the driver 35 minutes before the gate opened at the airport to say he had arrived at the hotel so had we relied on the transfer we would have been late for our flight. DO NOT USE THEIR TRANSFER £48 for transfer that we will not ever get back.
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Posted 4 years ago
I will explain everything very simply and honestly I located a holiday package with Love holidays on Sunday 22nd Sept 2019 and the following day at 13.00 I decided to put down a deposit to secure the holiday with confirmation expected within 72 hours. They took my deposit on Tuesday (24 hours later) but by Thursday (96 Hours later) I still had not received a response confirming my booking so i called them up. Frustration set in as I had to wait 30 minutes before they picked up the phone and even then they said I would be transferred to the relevant team but instead I was put on hold for another 20 minutes at which point I gave up trying. The next day I sent them a Facebook message asking when would my pending booking be processed and they replied with a generic message about Thomas Cook advising my booking may or may not be cancelled. Now my booking had nothing to do with Thomas cook so this worried me. I responded and asked them has if my holiday had been cancelled and they said they were still processing but with no confirmation of when this would be completed. Stuck in limbo with my money taken and inadequate responses I had to wait until Sunday 29th September 2019 before I had received confirmation from Love Holidays. However this was not the end of it as Love Holiday is only an agent and the actual provider of the flights (JTA Travel) is stilling processing the booking so effectively I only have the hotel and transfer fully booked. I personally feel that the clarity of booking details and customer assistance is shocking and it is painfully clear that once your money is in their account you are on your own in my opinion. They only reason I have not cancelled is that my other half has set her heart on it but there will be no repeat business in the future as I won't use this service again. I am usually careful when booking my holidays (Traveled to 30 Countries and counting) so I accept this is my own fault for falling for a cheap price and not look at the service provider reviews or t&c in details. However to help others let me provide some advise: 1) Love holidays is purely an agent, it will be your responsibility to do all the leg work if anything changes. You will have to contact the Airline or the hotel or transfer company directly and from my experience you will not get any help from Love Holidays if things go wrong or change. 2) My experience of customer service and response times is terrible so my advise is expect the same if you do book with them 3) Don't get sucked in by the price, technically the individual providers can all increase the price before confirmation (Took almost a week for two of the 3 providers to fully confirm). Yes you can cancel if a price changes but why should you trust a website if they advertise prices incorrectly. Simple logic in my opinion. 4) In my opinion I recommend using this website purely for locating an airline or hotel and would book else where. This review is my honest experience and opinion and I hope this helps others. Update 02/10/2019 So after trying via phone and Facebook to get some clarification on the flights, I finally managed to contact Love Holidays on their chat function. After 30 minutes I discovered that despite Love Holiday confirming my booking and flights, the company that actually issue the flight tickets (JTA Travel) actually cancelled the flights and did not update Love Holiday. So effectively if I did not proactively chase this up I could of turn't up to the airport next year to discover there was no flight. They did issue a refund but this will take another 5 working days so more waiting around. Honestly I am relieved to get a refund as I don't have to deal with this travel agent any more. Never again.
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Posted 4 years ago
Visited Alanya in september Stayed at the The White City Beech resort No Beech as promised Food Chicken not cooked properly food poisoning for 4 days Manager not speak ENGLISH waste of Money
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Posted 4 years ago
We haven't actually travelled yet so this may be updated but as it stands it's not been the best experience so far. We're a family of 5, picked the holiday we wanted and booked. A couple of days later I called as we'd had no confirmation of the holiday and was told they'd be booking it that day. I then got confirmation through for 3 of us directly from RyanAir followed almost immediately by a phone call from this agent to say they could only book 3 of us at the original price and there was an increase of around £60 quid if we wanted to book the other 2 seats. Price increase aside, this has meant we have 2 separate bookings, itineraries etc. which is causing confusion when booking other things like parking etc and making it difficult to manage the trip. As someone who normally books flights/hotels etc myself rather than via an agent I'm left wondering what exactly they have done for us? The answer is very little. We have had to book any extras etc ourselves including reserved seats to ensure we are sat beside our children. My advice would be to use a credit card so you are protected and book your holiday yourself. Booking through Loveholidays has just made a normally straightforward process more confusing and more expensive!
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Posted 4 years ago
loveholidays.com is rated 1.2 based on 2,136 reviews