Lovehoney Reviews

Name: Lovehoney
Address: 100 Locksbrook Road, Bath
Rating: 3.51

3.5 Rating 78 Reviews

62 %

of reviewers recommend Lovehoney

Company Reviews

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Metrics

3.5

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 18th July 2023

Tanveer

Lovehoney 1 star review on 29th October 2021

Javid

Lovehoney 5 star review on 11th June 2021

Anonymous

Anonymous // 01/01/2019

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“Makes me happy coz love dressing up etc”

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Posted 6 years ago

“Great selection of goods at great prices.”

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Posted 6 years ago

“gave me great orgasms”

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Posted 6 years ago

“Free international shipping to Israel (starts over 30 pounds), quick shipping - usually it came in less than 3 weeks, which is awesome for Israel. Discreet package, which is comforting. Really great choice of items. And very helpful reviews. Also they have very helpful video and text instructions on different types of items, I found a lot of new information for myself. Great sales all the time. Amazing gifts - I got vibrator worth 39 pounds for free! And it is an amazing Rabbit, I am really happy with it! Made 3 orders for the past year and have been completly satisfied with all of them.”

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Posted 6 years ago

“Overall customer service very good. Product arrived in discreet packaging. Have tried dildos with my wife in the past. She was unimpressed. Purchased the additional 3 inch extender. I could sense it caught her attention the first time we tried. The second time she was on top and eagerly took it all in and rode until I climaxed. This will be our new bed companion.”

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Posted 3 years ago

“Size 22 suspender skirt belt perfect fit. Quality a little disappointing as went to put it on and ribbon came of snap easily rectified with a needle and thread.”

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Posted 5 years ago

“Lovehoney, thay made me tingle with pleasure.”

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Posted 6 years ago

“Bought my partner some treats for his birthday. Good quality products. Brilliant package.”

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Posted 6 years ago

“The company is responsive to customer concerns. But like a chain, it is only as strong as its weakest link. Their delivery service is their weak link. LoveHoney has good inventory and customer service but as long as they stick with DHL to deliver their products, their business will suffer. It took over twelve days to ship an item that was promised to be delivered in six. Paying $9.99 for shipping on an item that is the size of a tube of toothpaste and weighing 12 ounces is crazy - especially since it took two weeks to send it several hundred miles from the warehouse. DHL dropped the ball and LoveHoney refunded my shipping money but the damage was done. The product did not get here when promised and it was delayed by over a week. Very disappointed.”

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Posted 2 years ago

“Note - despite appearing to ship within Canada, it does not, and I was surprised with additional duties/taxes as apparently it ships from the UK. (An extra $16.44 CDN)”

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Posted 2 years ago

“The delivery was prompt but one of the items was faulty. Trying to return it was more difficult than I ever anticipated.”

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Posted 1 year ago

“Paid for expedited shipping and used the same address I use for any other product and site. Made an order on the 27th paid an extra $20 for expedited 2-4 day shipping. Order was dispstched on the 28th meaning it should be in by the 2nd which is what my email confirmation said. Didn't come in. From the 2nd to the 5th I kept checking my tracking number and nothing changed .. it just said it was shipped since the 29th. Called on the 5th to ask about my order. The lady on the phone was super kind but she did inform me that for some reason they recieved it back and I could either cancel and get a refund or I could try and receive my order again. I confirmed my address with the lady on the phone she said they recieved it back because the address provided was incorrect but over the phone she confirmed there was no issue with the address. I asked over the phone if I were to still going to try an recieve this order. Could I still have it expedited since I paid for it previously and she said yes since it's been paid for. All my friends who knew about this thought it was ridiculous already having paid for it to be delivered fast that i would still just have to wait again but I made no issue of it the lady was nice and helpful and didn't want to make it difficult. But the issue lies here... my new order won't be in till the 11th so at this point I paid for expedited shipping for it to still be late even on the second order... and not only that having paid extra for it from its original date, my order is coming in later then regular shipping from the first initial purchase. My friend had made the same purchase as me without expedited shipping and recieved her package already... don't waste your money on expedited shipping when you are going to recieve it at the same time as regular shipping.”

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Posted 1 year ago

“Terribly slow shipping , but this is because they use DHL to hand it off to USPS. DHL is great if I need to mail a spark plug to Uganda but an absolutely unnecessary and delay-causing waste for domestic US shipping. 5 days in and DHL is still sitting in my package. Will shop elsewhere in the future for this reason.”

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Posted 1 year ago

“I was excited to receive my order, however, it never arrived. I ordered on June 6 and according to my tracking information, did not move from June 9 onward. I was issued a full refund for both my order and the shipping cost, but I am very disappointed that my package never arrived. I was expecting more after reading so many good reviews.”

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Posted 5 years ago

“Never received parcel, customer service team were very unhelpful, still not resolved have had to open a case with PayPal. Avoid at all costs”

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Posted 1 month ago

“Lied to by Customer services Checked out via googlepay which used my incorrect address. Wasn't given a chance to confirm it. Contacted within 2 hours when I read the order email and realised and CS agent claimed it had been shipped at 8pm at night...which seemed unrealistic at best but I took their word. Was told to redirect it which failed and now a parcel with personal items is at a strangers address with my name on it. Checked the tracking shows it wasnt posted till 7:10am the following day which means I was lied to about the parcel already being posted. Any reasonable company will let you cancel an order with ample notice I feel that 11 hours prior to the item being posted is more than enough time. More than anything I don't apprecaite being lied to to get me off the chat”

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Posted 1 month ago

“They are an absolute scam and make you pay to return the product and then don't honor the 100 day satisfaction promise they market on their website. I consider this a theft on top of a theft. Don't trust that you'll ever get a refund from this company. Especially if you raise a fuss, they just ignore you or flag your account. Spoke to a dozen different employees and most would just not reply or tell me to keep waiting. I did a one day overnight shipping return and 6 weeks later I still don't have my money back.”

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Posted 2 months ago

“Bought a toy that injured me and wanted (at the very least) a refund but its been over a Month and a half and still nothing. I have written 8 emails and spoke with 6 different employees and everytime they ask me for a "receipt" of shipping, i show them the tracking and link them to canadapost website with full details and confirmation and they still wont refund me. Ive bought other toys from.them so i know its not a scamsite but it seems like they might avoid refunds by just making ppl go back and forth until they give up.”

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Posted 2 months ago

“Didn’t even receive my item. Paid via PayPal, Lovehoney website changed my address to a Chinese takeaway 4 miles away. Tried to contact but Lovehoney customer services is non existent, doesn’t care and simply won’t do sweet FA just to make their corporate overlords happy they ripped off £50 from a customer during a cost of living crisis. DO NOT GO TO THIS COMPANY. Used Bondara instead, better selections, better quality and guess what they can actually post things out to you correctly. They are liars and thieves.”

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Posted 4 months ago

“I never received my order and have no way to contact poor way to do business”

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Posted 4 months ago

Lovehoney is rated 3.5 based on 78 reviews