LuckyVitamin.com Reviews

"Fast shipping, PayPal, and a fair price wins me as a repeat customer!"

"This company is a scam. It is unacceptable that the LuckyVitamin company does not have a sector to take care of products that have not been delivered, because they have already received the money for the products, and we customers who care about us? LuckyVitamin, the company that hires the transponder company, the LuckyVitamin company has to solve the problem. I made a purchase through LuckyVitamin on 31\/05\/2022. Until today (20\/09\/2022) I have not received the products. I contacted the company several times, however they did nothing. I did some investigating myself and found out that someone got the invoice wrong so the products were returned to Lucky Vitamin. However, on return, the products are stopped in Germany. I contacted Lucky Vitamin again, explained the whole situation, but even so my case was treated with disregard. In short, they don't care about the customers, because I wasn't the one who hired the transport company, they were the ones, and as soon as there's a problem they don't solve it. I bought the supplements for health reasons, I am unemployed and lost 200.00 euros (that was the value of my products). It is regrettable all the neglect that LuckyVitamin has with customers. This company is a scam, don't waste your money like I did. I hope I helped someone, I wouldn't want more people to fall for this scam."

"I've been a lucky vitamin customer for many years. Their customer service practices are not congruent with their stated customer satisfaction policy.\nIf you value your money, energy and peace of mind DO NOT ORDER FROM THEM\nThey are not interested in keeping their customers happy\/satisfied.\nThey will not do the right thing and correct their errors and compensate you fairly."

"DON'T BUY IN THIS WEBSITE \n\nWhat I can see this company is a scam, I placed an order that on the website have the information they have in stock and after I confirmed my purchase I received an email saying that they cannot delivery and they doesn't know when it will be delivered, First I spoke with John Paul who hates his job and doesn't want to help and make it clear that they don't care.... after I received another email from Rahma Akmad who says he's a supervisor saying the same thing that they cannot delivery and neither cancell\/ refund. \n\nDon't buy otherwise you'll loose your money."

"I have been pretty happy with our Lucky Vitamin orders over the many years I have done business with them. The prices are reasonable and the shipping is always free with my orders. I normally order 6 - 10 items each time so always qualify for the free shipping. My last few orders have also been coming in size appropriate boxes. They used to come in large boxes, which seemed unduly wasteful. Very Happy to see the change from a eco friendly, recycling point of view.\n\nAbout twice a year Lucky Vitamin sends me a much appreciated discount voucher for $5 based on the number of points I accumulate. \n\nPay close attention to what item box you click on when ordering because it is easy to hit the auto refill box that signs you up for automatic shipments that you may or may not want. That is my only criticism of the website. Other than that it is easy to navigate for a technologically challenged person.\n\nOrder from Lucky Vitamin and you will be happy you did."

"Reference number speaking to Ellaine on Chat 8\/13\/20202 ended 12:00 started at 11:45 AM. 375261 I was to be getting a credit on all 3 of my sesame oil cans, and the entire conversations was how all 3 of them were severely bashed in as the 16.9 oz cans were not protected when they shipped them UPS. One came in leaking and all three had tops smashed in and sides all dented and bashed in from hitting hard objects during it's trek to me. Completely unprotected or wrapped. I've been trying to get my refund or credit, and was talking about all 3 in a chat. Ellaine said I would have credit in full. The credit came through for ONE (1) can. This is terrible customer service and follow through. Why can't they do their job correctly? This is the second person (first was Nona M.) who did absolutely nothing. I'm so very unhappy that they cannot follow through with this. Even posted in on their facebook messaging. Nothing. Do not count that they will follow through when their is an issue. I recommend the competition over them so far and I'm still waiting for the credit on the 2 I did not get refunded. There is NO way I can give these as gifts. "

"Their website has many misleading advertisements, related to free shipping, return policies. You only get the benefits that are described if you pay for the membership program. There is no asterisk or anything like that to indicate that the truth is not what meet the eye. Also, their \"terms and conditions\" are really well hidden. Some info (like that refunds aren't processed until 2-3 weeks after they arrive at the return center) you can only find out by contacting customer service. Be sure to get an invoice after your return is process (it has to be requested AFTER the refund is processed, often necessitating reaching out to customer service twice) to make sure that you were refunded for everything that was in the box. Emails sent to customer service are a waste of time, in my experience, they only get looked out after I reached out via chat.\nIn summary, the prices may be cheaper but you'll have to work for your money!"