“Unfortunately the watch did not work out. While the return process was easy, the refund was extremely slow in coming. When I checked on the status of the refund, they said it could take 15 business days. Interesting that they have their watch back but will keep my funds for almost a month.”
“I’ve been a life long customer until recently. I bought 2 watches on the Black Friday Sale and when the watches arrived I realized they were too small for myself and twin brother. They were going to be Christmas presents. I emailed customer service and was treated very poorly. They wouldn’t honor the same price point for 2 larger watches that cost the same. That’s unacceptable when you’re spending that kind of money. I sent the watches back and now I’m waiting for a credit which is taken over a week. By the time I get my credit Christmas will already be here and gone. I asked customer service to give me a call and they told me that the phones were down and unable to call me back, which was a complete lie. I have represented your company for many years because I am an avid collector of watches. I have bought many expensive watches from other companies, and their customer service has been impeccable. Your company on the other hand, has left me very upset. The quality of your customer service is no where close to the quality of your watches. I’m lost for words. If this were my company, I’d make some drastic changes immediately. It’s like buying a Ferrari and getting Dollar General customer service. Insane!”
Good Morning Anthony,
We apologize for the experience you have had thus far and completely understand your concerns and sense of urgency regarding this order. We have emailed you directly to provide further assistance. We look forward to hearing from you.
Luminox customer service
“The watch I purchased is fantastic. My previous watch illuminated every two hours. The new watch illuminates every hour. In addition, the date is magnified. Everything I ever wanted in a watch.”
“This is my 4th Luminox watch, always very satisfied with the watch design, function & quality. The buying process is excellent & delivered as stated by the associate or web site.
Excellent! Thank you.”
“Recently purchased the "blacked out" Navy Seal Foundation watch. Absolutely love it! It keeps great time, and looks so cool. I highly recommend this Luminox.”
“Luminox watches are great watches this is the second one I’ve owned they’re good looking lightweight hardly know you have one on your arm my first Luminox 15 years old still keeps accurate time My new Navy Seal 3508.Gold is a great looking watch 🇺🇸”
“Great looking time piece rugged looking just the way I like it. The price was outstanding along with the Luminox warranty you just can’t go wrong. Give Luminox a try you will not regret it.”
“I was disappointed that the clasp buckle was not Black. The watch is so Stealth that the polished buckle was the disappointment. I went on line to order Black.
Thank You
John Christner
okiehamster@yahoo .com”
“I will never order from you again. You have no customer service. There is no way to speak to a person. I sent the product back from whence it came. I don't know if I will be reimbursed. The watch strap was the wrong size. I just needed to know a return policy. But again, there is no way to ask someone. Never again.”
