London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,432 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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3.7

Based on 2,432 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car park is in bad repair with lots of pot holes and poor drainage. I paid for my parking before leaving but when I got home and put my ticket in the machine it said I owed £108. I was parked from Friday to Sunday and this really upset me. There is no one to talk to so I paid the money and emailed them on Monday morning. They replied promptly asking me to send them a copy of my receipt. I have done this yesterday, as of yet I have not had confirmation of receipt of email and no refund but I trust that they will refund my money very soon. If i do not get a refund i shall be taking it further. Other people were complaining about the charges as well at the ticket machine. I hope this is remedied quickly as as this time of year (or any) I can not afford to be that amount out of pocket”

Helpful Report

Posted 11 years ago

“I have parked at Luton airport so often, it must have been nearly 150 times, only short or mid term. I also used the drop off around 40 times. Last two years I find parking very expensive compared to other airports and inconvenient apart from short term. Still no multi story (pain in the winter), only one bus from mid term, no easy way to get to the hotels from mid term, no good online offers any more. I'm not using Luton for the parking experience!”

Helpful Report

Posted 11 years ago

“I was charged for 7 days and on my return had to pay an additional 31 pounds. I am awaiting a reply from customer services to my e mail yesterday Monday. P b maguire”

Helpful Report

Posted 11 years ago

“Although I prebooked and prepaid I couldn't get out of the car park and had to use the help service.”

Helpful Report

Posted 11 years ago

“customer service near non existent”

Helpful Report

Posted 11 years ago

“short stay car park surface is totally unacceptable for the price. you are more expensive than stagnated and their surface and parking is perfect. Also a long way to walk in the rain, needs a covered walking route at least part of the way”

Helpful Report

Posted 11 years ago

“Parked in short term left corner near terminal Pathway blocked by cars almost in their bay Pathway needs to be wider and more clearly signed”

Helpful Report

Posted 11 years ago

“YOU NEED YOUR BOOKING REFERENCE WHEN RETURNING AFTER A WHILE ON HOLIDAY YOU FORGET ;;; WHY THE PLATE REGISTRATION IS NOT A REFERENCE TO LIFT THE BARRIER,, PLEASE ADD DIRECTION SIGN BETWEEN THE FIRST ROUNDABOUT AND THE FINAL ONE ;;; IT IS NOT OBVIOUS AT 6:00 AM ,,, THEN WHERE CAN WE GET A BILL WHEN PRE BOOKING NOT OBVIOUS NEITHER WHY DO YOU SEND IT BY EMAIL AFTER THE PAYMENT IS DONE”

Helpful Report

Posted 11 years ago

“The automatic number plate recognition system never works. I have used this car park circa 12 times over the past year and only on one occasion did it recognise my number plate. You then have to wait a long time for the attendant to pick up the call.”

Helpful Report

Posted 11 years ago

“As a regular user of the Luton Airport Short term parking my experience is that, even though I pre book, it is about 50% of the time that the cameras recognise the number plate. When the number plate has not recognised there is a considerable delay at the exit barrier whilst waiting for someone to respond, check the booking and open the barrier.”

Helpful Report

Posted 11 years ago

“Car covered in bird dirt upon return, great job, now need to clean it, seems to be a bit amateur compared to other airports.”

Helpful Report

Posted 11 years ago

“Even though the ticket barrier picked up my number plate correctly it did not allow us to leave automatically. We had to wait on hold while a rude lady finally let us through.”

Helpful Report

Posted 11 years ago

“We prepaid but the car was not recognised at the car park entrance so were held-up on our return. The short-term car park is in desperate need of major works (resurfacing at a minimum) and some covered walkway would be good.”

Helpful Report

Posted 11 years ago

“Given the price you pay for the privilage of using THEIR Airport Parking you would think they would make the Car Park surface flat, no potholes with associated puddles and sufficient lighting so as not need to iluminate your way using your phone carera light Dangerous take the bus or taxi from home”

Helpful Report

Posted 11 years ago

“I haven't parked yet and have had to double book myself as my flight got changed and I couldn't add an additional day onto my booking. I can at Heathrow and Stansted.”

Helpful Report

Posted 11 years ago

“The car park is badly paved, badly lit, badly signposted and above all we had to wait 45 minutes to get out as none of the machines worked. Unacceptable”

Helpful Report

Posted 11 years ago

“1/ Difficult to find a parking space. 2/ Driver on return journey was surly and uncommunicative to the point we thought he was being deliberately unhelpful. 3/ Despite having bought my parking ticket in advance and leaving in plenty of time before the expiration time the machine wanted to charge us £80.”

Helpful Report

Posted 11 years ago

“Number plate recognition didn't recognise my number plate and I had to call the attendant. He was very helpful.”

Helpful Report

Posted 11 years ago

“Booked throught website, but at the barrier the camera did not even read my number plate corretcly, so the machine gives me a ticket with wrong number plate.”

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Posted 11 years ago

“I have a couple of comments. First, although I always pre-pay my parking in the short stay car park, when I exit the ticket machine NEVER recognises this and I have to contact the office to explain I've pre-paid. This has been going on for 2 years now! Why can't we just insert the ticket and drive out? Also, I think Luton Airport should re-surface the short term car park. The surface is terrible, it's pot holed and broken up and yet we are expected to pay up over £40 per day for this!”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,432 reviews