London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,432 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,432 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arriving and eventually finding a place to park at your long term carpark ,I felt that the lighting could have been better .On returning to Luton from our holiday and arriving in baggage collection area I thought the signage for indicating which belt to go to was second to useless .After finding our cases we then went out to find the bus to take us to the carpark .there was already about 25 people with luggage waiting in the pouring rain ,luckily I had an umbrella ,but most of the others just got wet ,little or no protection afforded to the people .We waited nearly half an hour ,and I saw a number of buses,but only one for LONG TERM PARKING which the driver changed his destination on coming round the roundabout to OUT OF SERVICE ,then continued into the pick up area and then out again .When I told the next bus driver of this ,he just said "Oh! he must have been out of his time for driving ".My question is ",do feel that this is a suitable way to treat people.Also my wife hurt her foot walking on the large stones in the carpark.”

Helpful Report

Posted 11 years ago

“Pre-paid for parking but then I had to sit at the barrier on the Friday evening for 5 mins beeping my horn and ringing the security desk using the machine as it was requesting £72.00 I then had to double check that I had booked it for the right dates and times which I had. Eventually somebody answered the telecom and took my surname before lifting the barrier.”

Helpful Report

Posted 11 years ago

“ticket barrier did not recognise pre payment but was resolved after speaking on intercom although no apology given.there was clearly a systematic problem because at least 3 other cars had same problem whilst i was delayed for 5 minutes”

Helpful Report

Posted 11 years ago

“General standard fo car park was poor, little or no signage, poor condition of the tarmac, no confidence in using the car park in near future”

Helpful Report

Posted 11 years ago

“Transport to and from the long term cr park was good. However, there are very few bus stops and the nearest one was a very long way and up a flight of steps from where we had to park. This is not great when it is pouring with rain. Also this is very inconsiderate for people with disabilities or the elderly.”

Helpful Report

Posted 11 years ago

“Short-term car park surface very poor Pre-paid, but no regognition of this when leaving . As it was dark did not see the call button, so went in search of help. Delayed my journey home.”

Helpful Report

Posted 11 years ago

“Had to change my plans and spend longer away - contacted customer services who advised that I could not extend my booking and take advange of lower prices - I had to pay the full daily rate making it extremely expensive.”

Helpful Report

Posted 11 years ago

“Three negatives: the surface of car park is in poor condition, making pushing a trolley difficult. Two pounds for a trolley is a rip-off. And the exit barrier NEVER recognises the fact that I have pre-paid, so I always have to buzz the attendant.”

Helpful Report

Posted 11 years ago

“This was my 1st time parking at luton airport and was really surprised when i pulled up and found it was not even a normal parking road i.e flat and concrete , it was stoney, rubbley and i was not very pleased considering i normaly park at stansted airport when flying and there car park is alot better, the only good thing was the airport was good and easy.”

Helpful Report

Posted 11 years ago

“We had to wait half an hour in the rain to get a bus from Airport to the car park on our return. They were rammed full and customers were left waiting. The wait seemed excessive - twice as long as suggested in your literature. One of the drivers from the medium term parking buses ( which were much more frequent and all nearly empty) informed us that the long term parking was busy because there were so many customers. On a Saturday afternoon that doesn't seem that surprising! - Perhaps more drivers were needed.”

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Posted 11 years ago

“No space in bus ..... Many customers need wait for another one.”

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Posted 11 years ago

“Car parking and shuttle buses fine. I was refused exit with the machine telling me I owed £160. I had pre-paid, was within the time limits and had the paperwork. No reply from the 'Assistance' button so I drove to Customer Services where the female member of staff could not have been more offhand if she tried . 'Sorry about that' would have been fine but a shrug and 'it happens' did not really help.”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,432 reviews