London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mid term car park is only partly tarmac'd so gravel everywhere. Shuttle Bus doesn't run as often as advertised.”

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Posted 8 years ago

“No safe way out on foot despite bring well within walking distance of the terminal”

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Posted 8 years ago

“Second time this has happened booked on the net but ticket not working and have to speak to assistance admin rubbish”

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Posted 8 years ago

“I made a mistake when booking on line the flight leaving Lanzarote was on the 11th June and arrival in Luton on the 12th,I inadvertently put arrival as 11th.When I arrived at Luton I told the representative admitting the car and he just altered the date.However when I arrived to pick up my car I had to pay a further £ 36 for the booking mistake I had made.The car parking company were fully aware of the flights from Lanzarote on that date and I feel that I was ripped off at a time when I was most vulnerable.I used that parking facility because I am a disabled pensioner despite the fact that it is very expensive,needless to say I shall never use it again. David Holmes”

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Posted 8 years ago

“I can't believe you charge people to drop off or pick up passengers. It's infuriating. Give people. 5 minute window at least before extorting them”

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Posted 8 years ago

“Short term car park. It is not well sign posted, in a bad state of repair with cars parked wherever. no supervision.”

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Posted 8 years ago

“Potholes everywhere, litter everywhere, very tight parking spaces and hard to read white lines indicating exit etc. Overall poor value for money and a bad welcome back to Luton.”

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Posted 8 years ago

“The drivers of the inter connecting buses both ways were rude and uncooperative. On arrival I was 20 metres away from the shelter and my wife at the bus asked the driver to wait what would have been 15 seconds but he refused and drove off. It was cold and pouring with rain. It's this sort of thing that would make me look for any alternate airport for my next journey”

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Posted 8 years ago

“Potholed, stony and dusty wasteland with no road markings and absolutely no indication of where the free spaces are. Drove up a row of parked cars to discover that there was no exit at the other end and I'd have to execute a turn in a very narrow space to escape. The enormous Range Rover behind me wasn't able to and had to reverse all the way! The row I eventually parked in was the same - lucky there were spaces, since several cars had entered the row and trying to escape all at the same time would have been a nightmare. When I came back (at night) to collect my car it took me about 10 minutes to work out how on earth to reach the exit, since it's not signposted and as previously mentioned there are no road markings. I would say avoid, but obviously if you want to park at Luton airport you haven't got many other choices...”

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Posted 8 years ago

“Short stay is shoddy like the rest of Luton airport. Coming out of the exit of domestic arrivals you have to cross 3 potential lines of traffic or go round a long walk to get back to short stay.”

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Posted 8 years ago

“I left my car for one week, to find my car scratched and dented and no were to report it.”

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Posted 8 years ago

“the state of the ground in the short term car park is poor. It clearly needs resurfacing. Very hard to pull suitcases along and lack of suitcase trolleys”

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Posted 8 years ago

“Short term car park was overfull with some aisle ways blocked. Did not give the impression of being well managed.”

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Posted 8 years ago

“Parking in the gravel can seriously damage your car. There is s many loose stones around I'm surprised I didnt get a puncture”

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Posted 8 years ago

“Dropping car off no problem, but not very professional approach. Staff had appearance of people who just do it to make a few quid. Very shambolic. On return called as requested when collecting luggage. Was told car would be there in 10-15 mins. Actually arrived 1 hour later. Nobody on site could answer questions. Again shambolic. Luckily no rain as would have got soaked waiting outside with no cover. Will not be using swift again”

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Posted 8 years ago

“Although we had pre booked a space in the mid term car park, when we arrived the car park was full and people were driving round looking for spaces. Luckily we were very early for our flight and therefore were able to spend time driving round. There were no free spaces and we has to wait until someone vacated one before we could park. Very unsatisfactory. We had paid in advance for a car parking space and it doesn't seem unreasonable to be able to park on arrival.”

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Posted 8 years ago

“Whilst the very early morning pick-up from the long term car park was okay, on returning to the UK we could not fit onto the first bus so waited for the next which was at least 25 minutes rather than the "every 15 minutes" advertised. Another issue was that more people could have fitted onto the bus both ways if the driver had managed boarding as many people did not bother to place their luggage on the rack but simply put it on the gangway and stood there with all of the higher rack space empty. I was advised on the phone to use the long term car park at £43.49 for 5 days when others who have been away for the same or fewer days used the short term c ar park for less cost. I usually use APH when I go via Gatwick and park offsite with a bus transfer where the driver loads the luggage in the hold. I leave the car at reception and they park it and bring it back on my return to the reception area. The parking is fully secure and costs about £60 for 2 weeks and I don't have to drag my luggage round and think their service is far superior.”

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Posted 8 years ago

“Road surface very poor in places. For mid term car park, time between buses is too long.”

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Posted 8 years ago

“You charge Criminal Prices! The bus service is exceptional but the cost of parking for one day shouldn't be 30 quid. That's insane. Also 2.50 to get to the drop off”

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Posted 8 years ago

“On arriving back at Luton from my destination - on a very early flight - I was told, quite rudely, by the bus driver that I was not allowed to bring my coffee on board. Despite having paid £2+ for the coffee, and not yet even having had a sip! I was forced to leave it behind to take the bus back to the car park. There were no visible signs indicating that drinks were not allowed on the bus, and the drive was unnecessarily rude and bad-tempered about it. Not the 'welcome home' I was hoping for!”

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Posted 8 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews