London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,425 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,425 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 16th November 2025

Flynn McCarthy

London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

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“It was good overall”

Helpful Report

Posted 10 years ago

“Excellent, advance booking gave great value, smooth entry, confirmed my name, convenient parking slot, 3 mins to terminal, smooth and rapid exit. Great stuff!”

Helpful Report

Posted 10 years ago

“On Exit I was informed of an over stay (not so). Exit was impeded saying I owed in excess of £70 when infact my stay of 24hrs was little over £20. In fairness operator via speaker system was helpfull, and eventually allowed to exit.”

Helpful Report

Posted 10 years ago

“No problems, quick bus service, secure car park.”

Helpful Report

Posted 10 years ago

“Good value when pre-booked, the only issue was that on exit my registration was not recognised and the machine requested the usual non booked tariff. The call button worked and the operator was quick to sort things and let me on my way.”

Helpful Report

Posted 10 years ago

“All was ok till we put ticket in exit barriers, it tried to charge us £108..this was sorted by pressing buzzer as pre paid”

Helpful Report

Posted 10 years ago

“My flight was delayed by 4 hours and I was therefore charged a further £16.00 for parking because of this. Please can you advise on how I can claim this extra charge back?”

Helpful Report

Posted 10 years ago

“Carpark entry / exit was easy, and good value for money when booked in advance. However, the walk to the carpark is quite a long way, out in the open, when it was raining. Also, the surface of the car park was quite broken up. Comparing with other airports, like Stansted, the experience wasn't so good. That said, I will be using the parking next time I fly...”

Helpful Report

Posted 10 years ago

“Easy access and exit”

Helpful Report

Posted 10 years ago

“Although the my car park was apparently a 2 minute walk away from Terminal (if you walk very fast) it takes 15 minutes to find a space plus a good 10 minutes to get from level 6 to terminal.”

Helpful Report

Posted 10 years ago

“All OK as normal, but pre-pay didn't work. Had to press the button for assistance, answer a few questions, then barrier lifted. A bit of a pain.”

Helpful Report

Posted 10 years ago

“Fantastic service. Very easy, smooth and quick. Used many times, and will continue to do so.”

Helpful Report

Posted 10 years ago

“I prepaid for parking in the short term car park. When we went to exit, we were asked to pay over £100. The system obviously didn't recognise our car registration ( presuming this is how the system knows those cars that prepay for parking). We didn't exceed our parking duration. We had to press the help button and wait for someone to answer, and then we were let past the barrier. Just didn't need the hassle after our flight, late at night and in subzero temperatures.”

Helpful Report

Posted 10 years ago

“Excellent”

Helpful Report

Posted 10 years ago

“Very quick and easy to do. My only suggestion would be that the car park itself needs resurfacing.”

Helpful Report

Posted 10 years ago

“When I tried to leave the car park I was told I had to pay around £160 which was a bit of a shock. I had to ring for assistance to get that resolved. When I spoke to someone she just let me out, but I still don't know why that happened. Otherwise the experience was good. Thanks Andy”

Helpful Report

Posted 10 years ago

“Very easy to do, price was very reasonable, I will let you know how easy it was to park after my holiday!”

Helpful Report

Posted 10 years ago

“my booking is for APRIL,”

Helpful Report

Posted 10 years ago

“I parked without issue having prepaid, but on my return I walked back to the mid stay which is difficult with loads of barriers stopping you from easily crossing the road. When I left the car park the ticket machine then said that there was a £40 fee to pay, and it took a while to get allowed out of the car park, a little frustrating to say the least!”

Helpful Report

Posted 10 years ago

“smooth and easy service”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews