LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,958 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

585

Anonymous

Anonymous // 01/01/2019

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English

“The new WTP sprocket I ordered came very fast. Great product and great service from LUXBMX.”

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Posted 4 years ago

Hey Stephen, Thank you for taking the time to leave us a review, we are very pleased to hear all of this feedback.

Posted 4 years ago

“Orders always arrive quickly and products are quality. pricing is good also.. these guys are a 1 stop shop!!”

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Posted 4 years ago

“No such thing as a silly question, or a problem too big with these guys. I had a warranty claim and they sorted it out within a day or two. I will always be coming back here for any of my bmx needs. Absolute legend’s”

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Posted 4 years ago

“Always able to what I need when I need it. If I can't find the exact thing I'm looking for, there's always plenty of other options to choose from.”

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Posted 4 years ago

“Our son loves his new SE Bronco bike. There was an issue with one of the components and the staff went out of their way to get me a replacement quickly so the bike could be ready for his birthday. Great service.”

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Posted 4 years ago

“Very helpful support, timely delivery and great quality product”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Arguably the best BMX store in Australia and one of the best on the interwebs”

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Posted 4 years ago

“Awesome service nothing was too hard very happy with my new Colony Bmx.”

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Posted 4 years ago

Hey Kevin, Thank you for taking the time to leave us some feedback, we are really pleased to hear this. Thanks for all the support 🤘🏻

Posted 4 years ago

“I didn’t receive the item.”

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Posted 4 years ago

“Super fast shipping - epic service!”

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Posted 4 years ago

“Awesome experience, on point with shipping and happy to help with email enquires, been out of bmx for awhile but dealing with these guys has made the come back so much easier!!!”

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Posted 4 years ago

Hi Travis, Thanks for supporting LUXBMX, we take pride in our customer service and always ensure all of our customers are satisfied to the maximum standard.

Posted 4 years ago

“Great service. Easy to purchase gift vouchers and then when shopping in store, great customer service”

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Posted 4 years ago

“Once again guyz my order was dispatched without having the spokes cut to length, I’ve tried calling, emailing & even supplying all the correct information on orders. Not sure how else we can get the guyz to actually read the notes on the order to ensure directions are followed. We love U guyz but it’s does at to customer delays when orders arrive incorrectly & holds us up from Building wheels for customers. We hope our next order comes in as orders. Please note I did return the last order today. Let me know once u guyz get it back. Many thanks & we will stay loyal as I’m sure this is just a small glitch. 🙏”

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Posted 4 years ago

Hey Paul, We are certainly bummed that we have dropped the ball and let you down, there really are no excuses we can give you but will do everything to ensure the same mistakes won't happen again. With that said, we have created a spoke cutting and threading service product on our website. Simply search "Spoke cutting and threading" in our search bar. This should make things much simpler to have pre-packed spoke cut down in the future. Please let us know if there is ever anything you feel we could be doing better. Thanks again for your support and equally importantly, your feedback. Ev, Mitch, and the team. Evan Owner/BMX Encyclopedia

Posted 4 years ago

“Great service, very helpful.”

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Posted 4 years ago

Hi Darren, Thanks for the support, it is always great to hear back from our customers

Posted 4 years ago

“Great selection of parts, fast dispatch and helpful staff. Thanks Lux”

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Posted 4 years ago

Thanks for the kind words, we strive to always provide the best customer service

Posted 4 years ago

“Fast postage in time for the race weekend - thanks guys”

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Posted 4 years ago

Hi Aaron, Thanks for taking the time to review us We are glad to hear everything arrived on time enjoy

Posted 4 years ago

“Bunch of absolute mad cats”

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Posted 4 years ago

“The LUX bloods always go above and beyond with their parts and customer service! Cheers!”

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Posted 4 years ago

“Love your products and staff would recommend for any bmx rider in Queensland and great service overall”

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Posted 4 years ago

Hey Fin, Thank you for the review, we appreciate it a lot!

Posted 4 years ago

LUXBMX is rated 4.9 based on 5,958 reviews