LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,775 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 25th August 2025

519

Anonymous

Anonymous // 01/01/2019

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English

Deutsch

“You guys have the best products in Brisbane for sure , however it was a little bit disappointing to come to your new shop , I loved the old shop where it was a real shop , the new one feels more like a store front and you are really moving to an online business now . I get it , that may be the future for LUX BMX , I just thought I should say what I thought . The service is always great , just disappointed with the new shop .”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us your feedback. We understand that the new direction we have taken with the storefront isn't everyone's cup of tea but we are still the same shop you know and love. Our reason for going the way we have is to be able to offer all of our customers the same level of service and support regardless of where they are located. We look forward to having you shop with us again soon.

Posted 4 years ago

“Excellent store, great staff”

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Posted 4 years ago

Nick thank you for your kind words, we appreciate your support!

Posted 4 years ago

“You guys awesome!!”

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Posted 4 years ago

Thanks for your support!

Posted 4 years ago

“I had the best experience all the way here in Los Angeles! I felt the love! very good customer service and great communication. Made everything very easy!”

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Posted 4 years ago

Jay, we're happy to hear that you found your shopping experience with us hassle-free and enjoyable. We look forward to you shopping with us again soon!

Posted 4 years ago

“Always great service ta boys”

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Posted 4 years ago

Thank you for your feedback David, we'll see you again soon!

Posted 4 years ago

“Great team at Lux! Quick response and very helpful! Products are all top quality and delivery was fast! 10/10 👌🏼”

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Posted 4 years ago

Chris, thank you so much for your kind words. We really appreciate you taking the time to let us know how we did!

Posted 4 years ago

“From my recent purchase staff from LUX BMX were very professional and and helpful i highly recommend”

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Posted 4 years ago

Shane, all the staff here at LUXBMX love what they do and we are glad to hear that this shines through when dealing with us. Thank you for your support!

Posted 4 years ago

“The guys at LUXBMX are awesome. Great communication and so helpful - will definitely be using them again.”

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Posted 4 years ago

Dave, thank you for taking the time to leave us your feedback. We're stoked to hear that you enjoyed your experience while shopping with us. We appreciate your continued support!

Posted 4 years ago

“speedy delivery and exactly what I ordered cheers”

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Posted 4 years ago

Jayden we're glad to hear you're stoked, thank you for support us here at LUXBMX!

Posted 4 years ago

“Awesome range of products and very easy to use website. Always the best customer service!”

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Posted 4 years ago

James, thank you for your kind words. We're glad to hear you enjoyed your shopping experience.

Posted 4 years ago

“Only store that seemed to have stock in my size and searches the web for days until I stumbled across the this store. Ordered on a Sunday night and had my helmet Tuesday. Highly recommend they have so many products!”

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Posted 4 years ago

Devon, we're stoked to hear that you were able to get the helmet you wanted in the right size. We look forward to you shopping with us in the future.

Posted 4 years ago

“Great communication”

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Posted 4 years ago

Fernando, we pride ourselves on being as transparent as possible and having a good report with our customers!

Posted 4 years ago

“Absolutely love this place! I'm in the US and shopping was very quick!!!”

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Posted 4 years ago

Gavin, thank you for your feedback, we love hearing from our overseas customers!

Posted 4 years ago

“A+”

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Posted 4 years ago

Thanks Simon, we try our best!

Posted 4 years ago

“Really fast and helpful support lux is now the go-to”

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Posted 4 years ago

Thank you for taking the time to leave us a review, we really appreciate your support!

Posted 4 years ago

“Everything went swimmingly, all parts delivered with care and super fast. Highly recommended”

LUXBMX 5 star review on 7th October 2020

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Posted 4 years ago

Shane, we're glad to hear that you love the new parts. Thank you for your recommendation!

Posted 4 years ago

“Always happy with the service cheers.”

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Posted 4 years ago

Thank you for your review Chris, we appreciate the support!

Posted 4 years ago

“Fantastic service, great products, I’ll be back for sure 👍🏽”

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Posted 4 years ago

Graeme, we really appreciate you taking the time to leave us feedback. We look forward to having you shop with us again.

Posted 4 years ago

“The best BMX experience on the planet.”

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Posted 4 years ago

Deric, you're too kind. Thank you for taking the time to leave us a review!

Posted 4 years ago

“LUX is the best!”

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Posted 4 years ago

Thanks for your support, Matthew!

Posted 4 years ago

LUXBMX is rated 4.9 based on 5,775 reviews