Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you Natasha K. Great job.”

Helpful Report

Posted 1 year ago

Thank you Yura for your 5 star rating of Natasha's great assistance!

Posted 1 year ago

“Brooke was incredibly friendly, responsive and practical when we reached out to her re the need to change a booking due to illness and also following up a credit. She did exactly what she said she was going to do and we were extremely grateful for her great service.”

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Posted 1 year ago

Thank you Mary for your wonderful 5-star review of Brooke's friendly customer service!

Posted 1 year ago

“Mitchell R had very good customer service and helped me with my query very quickly and efficiently.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with a 5 star rating, Gail! We are delighted that you enjoyed your experience dealing with Mitchell.

Posted 1 year ago

“Mitch R was very helpful when I didn't get response from tours team. Very personable and certainly did his best to try to answer my request.”

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Posted 1 year ago

Thank you so much for your 5 star review, Kerrie! We’re very happy to hear that Mitch R was able to help when you didn’t get a response from the tours team. It's wonderful to hear that he was personable and went out of his way to try to answer your request. Thanks again for your review!

Posted 1 year ago

“We had some specific requests for our booking. Natasha K was very professional and dealt with our requests in good time.”

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Posted 1 year ago

Thank you so much for your five star review! We are delighted that you had a great experience with Natasha who was able to deal with your special requests efficiently.

Posted 1 year ago

“Mitchell R was a great help with organising a change of dates with a booking post my mum having surgery! Thanks again for all your care and help!”

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Posted 1 year ago

Thank you for your 5-star review, Siobhan! We are so glad to hear that Mitchell R was able to assist you with organising a change of dates on a booking post your mum having surgery. Your feedback is truly appreciated.

Posted 1 year ago

“Lisa B was very helpful in solving my issue with booking online.. she did the booking for me through the phone and was very efficient and friendly.”

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Posted 1 year ago

Thank you for your 5-star review - we really appreciate it! We are also so glad to hear that Lisa B was helpful and efficient in solving your issue with booking online.

Posted 1 year ago

“Mitch was very polite and helpful. He managed my expectations and got my requests resolved and confirmed within the time period he specified. Very Satisfied with his help.”

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Posted 1 year ago

Hi there, thank you for your 5-star review. We're so glad to hear that Mitch was able to assist you and that you were happy with his help.

Posted 1 year ago

“Mitch was very helpful and sorted out my problem with ease. Very pleasant young man”

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Posted 1 year ago

Hi Robin, thank you for your 5-star review. It's great to hear that Mitch was very helpful and sorted out your problem with ease. We're happy that you had a pleasant experience with him. We strive to provide a top notch service to all of our customers and it sounds like we were able to do that for you.

Posted 1 year ago

“I had to change my stay dates at last minute (2 days prior to my stay) due to my friend who was meant to be staying with me having to have last minute unexpected surgery and when I rang Luxury Escapes to see if there was any possibility of a date change I spoke with Mitchell R and he was extremely helpful, friendly and very efficient with organising my dates to be changed. So for this I am very great full and would like to say I am very happy with his service. Thanks Mitchell R! I’m looking forward to my stay which is now in September!”

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Posted 1 year ago

Hi Kathryn, thank you for your 5-star review! We're so glad that you had such a good experience with Mitchell R. It's great to know that he was able to help you out with changing your stay dates. We hope you'll have a lovely time on your upcoming escape.

Posted 1 year ago

“I called to change my accommodation dates to be in line with flights and Brooke was very friendly and the date was changed super quickly with no hassles”

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Posted 1 year ago

Thank you so much for your 5 star review, Kareena! We are delighted to hear that Brooke was able to provide you with an efficient and hassle-free service to change your accommodation dates. Thank you again for your kind comments.

Posted 1 year ago

“Corrected my problem with out fobbing me off.”

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Posted 1 year ago

Hi there, thank you for your 5-star review! We are so glad to hear that we were able to correct your problem. Your feedback is greatly appreciated!

Posted 1 year ago

“Natasha K was so helpful. Went above and beyond to solve our booking issues. Can’t thank her highly enough. Price for accommodation great not happy with flight price but that’s the airlines as we only booked 2 weeks prior to flying. We’ll know better next time.”

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Posted 1 year ago

Thank you for your 5 star rating of Natasha's above and beyond assistance! We will share this with Natasha and the team.

Posted 1 year ago

“Always happy to spend time answering your questions”

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Posted 1 year ago

Hi Leonie, thank you for your 5-star review. It is greatly appreciated.

Posted 1 year ago

“Big thank you to Natasha K for a very quick response to my issue it was dealt with and resolved exceptionally quickly job well done thank you”

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Posted 1 year ago

Hi there, thank you for your 5-star review. We are so happy to hear that Natasha did an exceptional job and quickly resolved your issue.

Posted 1 year ago

“Special thanks to Vynka B who was able to quickly resolve our issue . We found her extremely helpful and knowledgeable and very professional.”

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Posted 1 year ago

Thank you Noelene for your 5 star review! We are so glad that Vynka B was extremely helpful and quickly resolved your concerns.

Posted 1 year ago

“Prompt service”

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Posted 1 year ago

Hi Richard, thank you for your 5-star review, it is greatly appreciated.

Posted 1 year ago

“A big thank you to Vynka B today for her assistance. A very polite and knowledgeable person who was able to very quickly resolve my query and make the appropriate changes”

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Posted 1 year ago

Thank you so much, Geoffrey, for your wonderful 5-star review! We are so glad that Vynka was very polite and quickly resolved your query.

Posted 1 year ago

“I have purchased a number of LE packages and it was wonderful that Natasha K who contacted me to change my booking made it extremely easy. I cannot thank her enough for her help and wonderful customer service. Thanks again Natasha K”

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Posted 1 year ago

Hi Carolyn, thank you very much for your 5 star review. We are so glad you have enjoyed our packages and that Natasha K was able to assist you with your booking. It is wonderful to know that she has made your experience so easy and enjoyable.

Posted 1 year ago

“We would like to thank Luke M for his assistance today. Luke was very courteous and understanding of our situation, we appreciate the way that Luke listened to us and gathered relevant information to bring the issue to a successful outcome. We also appreciated that Luke got back to us later that day.”

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Posted 1 year ago

Thank you so much Carolyn for your 5 star rating! Luke is amazing and we will share this with him and the team.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,879 reviews