Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just a short note of thanks to Jake L. - Luxury Escapes customer relations specialist for his help and assistance in ensuring our Airport Transfer was arranged for our upcoming trip to Bali. Outstanding service - keep up the great work 🤗”

Helpful Report

Posted 2 years ago

Thank you Tony for your five star rating! We really appreciate your kind words and your support. We will share this review with Jake and the team.

Posted 2 years ago

“I had some questions about my recent booking and the Luxury Escapes team were really helpful, answering all my questions promptly and offering other assistance if required.”

Helpful Report

Posted 2 years ago

That's our amazing support team! Always there to assist with any booking. Thank you for sending through this review.

Posted 2 years ago

“Customer service is excellent - helpful and really try to sort out any issues! Thanks Brooke L for your understanding 👌😑!”

Helpful Report

Posted 2 years ago

We really appreciate this amazing feedback! Thank you for sending through this review of Brooke's helpful assistance.

Posted 2 years ago

“Tammie R sorted out my booking as I was having difficulty navigating the web site. She was extremely patient and polite through the whole process -James Coutts”

Helpful Report

Posted 2 years ago

Thank you so much for the wonderful 5-star rating, James. It's great to hear that Tammie was so helpful and polite. We will share this with the team.

Posted 2 years ago

“Good customer service. Surprisingly quick for Jake L to answer the phone and within 2 hours he changed our booking at very short notice due to a family crisis. Much appreciated.”

Helpful Report

Posted 2 years ago

Thank you so much for this review of Jake's amazing assistance during what would have been a stressful time for your family. We will share this with the team.

Posted 2 years ago

“Lisa B was great. The company policy not so. We got an outcome but it wasn’t our preferred. Losing 20% of our total booking in order to have a full refund was not acceptable. It would have been over $400 lost. Now with a Luxury Escape bank that probably will not be used by us. I would have accepted that the portion I used Gift cards for to return to my Luxury Escape Account and the rest to my credit card . I had fully paid this trip two months before I had to which means in my opinion I should be entitled to that amount refunded on my card. Luxury Escapes will no longer be preferred by us. Too risky.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Lisa's great assistance. We're sorry to hear that you did not get the outcome that you were after and will pass on this feedback to the team.

Posted 2 years ago

“I have recently contacted Luxury Escapes regarding a booking because of a health crisis in my life. I have been so impressed with the manner it was dealt with by Tammie R who was so empathetic with my situation and the quick response I received. I trust the company appreciates her services as much as I do. Thank you. Terence Mundy”

Helpful Report

Posted 2 years ago

Thank you so much for your five-star rating of Tammie's amazing assistance. We truly appreciate your positive feedback.

Posted 2 years ago

“Just had conversation with Lisa B. who was extremely helpful with some issues I had with my Luxury Escapes holiday package. Lisa B was able to solve these whilst I was on the phone, she was very professional and friendly. Thank you Lisa.”

Helpful Report

Posted 2 years ago

Thank you so much, Neil, for your five-star rating of Luxury Escapes! It is wonderful to hear that Lisa provided efficient and friendly service.

Posted 2 years ago

“Hi, Mikayla C did a great job at rescheduling our booking at short notice. She kept me informed of the process and confirmed by phone and email what Mikayla was able to arrange.”

Helpful Report

Posted 2 years ago

Thank you, Stephen, for your 5 star rating of Luxury Escapes! We're glad to hear that Mikayla C was able to reschedule your booking at short notice. We will share your lovely review with the team.

Posted 2 years ago

“Prompt, efficient service. Very happy.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review! Our support team are amazing.

Posted 2 years ago

“Mohamed A was efficient, polite and answered my question.”

Helpful Report

Posted 2 years ago

Mohamad is the best! Thank you for sharing this amazing review John.

Posted 2 years ago

“Fabulous help from Brooke today. Always great to know you can contact Luxury escapes and get helpful, friendly service every time. Thankyou Brooke.”

Helpful Report

Posted 2 years ago

We loved reading this amazing review Dianne! We will share this with Brooke and the team.

Posted 2 years ago

“Mikaylah answered my query very promptly and professionally.”

Helpful Report

Posted 2 years ago

Thank you Graeme! We will share this lovely review with Mikayla and the team.

Posted 2 years ago

“Had a small problem with transfers for our upcoming Thailand trip. Spoke to Mikalya C. who was extremely helpful and professional. Our issue was resolved immediately. Thank You Mikalya.”

Helpful Report

Posted 2 years ago

That's our amazing Mikayla! Thank you for sharing your experience and we will pass this on to Mikayla and the team.

Posted 2 years ago

“Vynka was helpful, responsive and followed through - exactly what we needed, thank you!”

Helpful Report

Posted 2 years ago

Thank you for this review Lisa! We will share this with Vynka and the team.

Posted 2 years ago

“I had accidentally booked the wrong days for our holiday and I had troubles getting through to customer service so I emailed and explained the whole situation and put the right days in and Eric H fixed the whole thing for me within hours of sending it and just emailed when it was all completed I was completely freaking out and so was my husband but honestly book with luxury escapes because there customer service team is actually amazing if you can’t get through to them send an email and they will sort it all out for you Thanks again Eric H you saved our holiday will book again and will add flights to trip I have already booked!”

Helpful Report

Posted 2 years ago

Thank you for your kind words and for your 5-star rating of Luxury Escapes. We're so happy to hear that Eric was able to save your holiday!

Posted 2 years ago

“Tammie was so helpful & made a change of date so easy & then followed through with an email confirmation. Best service ever”

Helpful Report

Posted 2 years ago

Thank you Melissa for the lovely 5-star rating! We will share this with Tammie and the team.

Posted 2 years ago

“Tammie R was just what I needed to resolve my issues. She responded promptly whether by phone or email and had solved my queries in less than an hour of my first contact. Very refreshing to have things dealt with so efficiently and in a friendly manner.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Max! Tammie is an asset to our team and we will share your kind feedback with her and the team.

Posted 2 years ago

“Vynka B Was Very helpful and our problem was solved with in a few hours Keep up the great work”

Helpful Report

Posted 2 years ago

Thank you for this review! Vynka is the best and we will be sure to share this with her and the team.

Posted 2 years ago

“Gavin S was professional, friendly and efficient in assisting me with my request. He called me back straight away requesting more details to proceed with my enquiry and then emailed me on the same day with positive results. His customer service was fantastic and we look forward to booking again with Luxury Escapes :)”

Helpful Report

Posted 2 years ago

Thank you Linda for your wonderful 5 star rating of Luxury Escapes! We are delighted to hear that Gavin S was able to provide you with such excellent customer service.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews