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Luxury Escapes Reviews

4.9 Rating 3,879 Reviews
97 %
of reviewers recommend Luxury Escapes
4.9
Based on 3,879 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
I have dealt with Jake re changing a booking due to a health issue with a gift I had purchased for my Sister In Law. He was Understanding, Compassionate, Professional and completely on the ball. I work in customer service and his level of service was top notch both over the phone and via email. Thank you Jake L
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Posted 2 years ago
Hi Sharron, thank you for your 5-star review. It's so great to hear that Jake provided top-notch service - he is a star!
Posted 2 years ago
Hannah E was very accomodating with our travel request … a quick change of location for a transport transfer was handled swiftly & went off without a hitch … thank you to all …
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Posted 2 years ago
Hi Xavier, thank you for your 5-star review. We are so pleased to hear that Hannah E was able to accommodate your travel request and that the quick change of location for a transport transfer went off without a hitch.
Posted 2 years ago
I was lucky to have Hannah E. from your team supporting me today. She has helped me to organise all the possible alternatives when I faced the predicament unexpectedly on my planned holiday. Great customer service support team! I will not think twice to keep using Luxury Escapes on my next holiday.
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Posted 2 years ago
Hi May, thank you for your 5-star review. We are pleased to hear you had a great experience with Hannah E. - we appreciate the great feedback you provided about her. We look forward to seeing you on many more escapes.
Posted 2 years ago
Mohamad.A Was fabulous and had my issue resolved instantly. Super friendly and efficient service.
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Posted 2 years ago
Thank you for your 5-star rating of Luxury Escapes! We are pleased to hear that you had such a positive experience with Mohamad.A.
Posted 2 years ago
Above and beyond! Lisa B had to call the hotel directly to get the info I needed and it took her max 10 minutes to resolve my problem. Great service!
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Posted 2 years ago
We're so happy to hear how Lisa went above and beyond for you. Thank you for sharing this lovely review.
Posted 2 years ago
So grateful to Nicole R for facilitating date changes to my trip. She was pleasant and attentive, thank you
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Posted 2 years ago
Thank you, Michele, for your 5-star rating of Luxury Escapes! Nicole is the best and we will share this with the team.
Posted 2 years ago
Hi Just to say we are really grateful to Luxury Escapes and to Brooke especially for helping out recently with a change in booking arrangement. She was very professional from start to finish. She made everything so easy and I wish most other organisations and personal were as helpful as she has been.
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Posted 2 years ago
Brooke is the best! Thank you for sending through this lovely 5-star review. We will be sure to share this with Brooke and the team.
Posted 2 years ago
LE were helpful from the get-go and the package we selected matched our needs perfectly. Your support team, including Mitch, who handled an enquiry about transfers, were extremely helpful & responsive. My review on Trip Advisor appears https://www.tripadvisor.co.uk/ShowUserReviews-g608489-d301647-r892156437-Alila_Manggis-Manggis_Bali.html
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Posted 2 years ago
Thank you for taking the time to send through this review and also on Trip Advisor. Mitch is a star and we will be sure to share this with him and the team.
Posted 2 years ago
We had to cancel our booking at Bellarine Peninsula Resort at the last minute due to illness. Brooke took my call and when I explained my situation, she immediately offered to call the resort to see if they would allow us to postpone our visit despite being outside the cancellation period. I was thrilled when Brooke called with the news that they had converted the package to a "Buy Now Book Later" package valid until January 2024. We will certainly be booking with Luxury Estates again!
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Posted 2 years ago
We're so happy to read this 5-star review Charles. Brooke is amazing and we couldn't be more pleased that she was able to get you a great outcome at what would have been a stressful time for you. We will share this with the team.
Posted 2 years ago
Bella M resolved my query promptly and efficiently. Her communication and follow up was 1st class. Great service. Thank you Bella M
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Posted 2 years ago
Hi Terry, thank you for your 5-star review! We are very grateful for your kind mention of Bella M, who certainly provides great service - she is a star.
Posted 2 years ago
Thank you Lisa B for your help with our Bali trip!! Really appreciate your prompt and thorough attention with our query and booking adjustment
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Posted 2 years ago
Hi Erica, thank you for your positive review. We are glad to hear that Lisa was able to help with your Bali trip and that you were happy with the service provided.
Posted 2 years ago
Tammie R was able to fix a misunderstanding re travel insurance and refund our money and dealt with us in a very professional way. We have used Luxury escapes several times and always find the staff very helpful and friendly. A pleasure to find good service these days.
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Posted 2 years ago
Thank you so much for your brilliant review Elaine! We are glad you had such a positive experience with Tammie R, and she was able to fix a misunderstanding over the travel insurance and refunding your money. We appreciate your support and are thrilled to hear that you have enjoyed your experiences with us.
Posted 2 years ago
During my trip, a minor issue arose with one of the reservations, but Bella M swiftly intervened and resolved the matter without any inconvenience to me. Her quick response truly impressed me, and it further highlighted her commitment to ensuring customer satisfaction even after the booking process was completed. Thank you, Bella, for going above and beyond to make my holiday a truly extraordinary one. I look forward to booking my future travel experiences with Luxury Escapes and experiencing the same level of exceptional service.
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Posted 2 years ago
Hi there, thank you so much for your 5-star review of Luxury Escapes! We are so glad you had an excellent experience and that Bella M was able to help resolve the minor issue you experienced. We look forward to seeing you on many more escapes.
Posted 2 years ago
Issue with my booking. Lauren. S from Luxury Escapes, understood the problem, resolved what she could. 10/10
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Posted 2 years ago
Hi there, thank you for your 5-star review! We are delighted to hear that Lauren. S was able to resolve your issue. We look forward to providing you with more luxury escapes in the future!
Posted 2 years ago
Bilpin K was a fantastic help for us in the organisation of our weekend away, Thank you Bipin K
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Posted 2 years ago
Thank you so much for your 5-star rating of Luxury Escapes! We are so glad that Bilpin K was able to help you in organizing your weekend away.
Posted 2 years ago
I had booked a Lux escape but needed to change it after finding out that the resort couldn't accommodate 2 x single beds in the villa I'd chosen. The response from Bella M was quick and efficient and a change to my booking was made with little fuss. Subsequent emails were also answered quickly. I've used Luxury Escapes a few times now and have always been very happy with the service and the holidays themselves.
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Posted 2 years ago
Hi Fiona, thank you for your 5-star review. We're really pleased to hear that Bella helped to make your experience a great one. We're always striving to provide top-notch service, and it's fantastic to hear that you're happy with it.
Posted 2 years ago
Natasha was great to deal with. Very polite, friendly and helpful!
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Posted 2 years ago
Hi Susan, thank you for your 5-star review. We're glad to hear that Natasha was great to deal with.
Posted 2 years ago
Every thing was perfect how it was dealt with Bella M was absolutely amazing 🤩
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Posted 2 years ago
Hi there, thank you for your 5-star review. We are delighted that Bella M was able to make everything perfect for you and we're so grateful that you enjoyed your experience with us.
Posted 2 years ago
Lisa B made my changing of dates due to illness very easy due to her understanding of my situation and her professionalism.
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Posted 2 years ago
Hi there, thank you for your 5-star rating! It is much appreciated. We are delighted to hear that Lisa helped to make your experience a pleasant one.
Posted 2 years ago
Had a fantastic Luxury Escape at Kathatani Phuket. Needed to change the date for our Phi Phi Island speed boat experience and Mitchell R was only too happy to help with 5 star customer service.
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Posted 2 years ago
Hi Steve, thank you for your 5-star review. We are glad to hear that you had a fantastic Luxury Escape experience at Kathatani Phuket and thank you for your kind words about Mitchell R. We are so pleased to have had the opportunity to provide you with 5-star customer service to help change the date for your Phi Phi Island speed boat experience.
Posted 2 years ago
Luxury Escapes is rated 4.9 based on 3,879 reviews