Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks Andrew L for helping us to sort our account after Covid. Appreciated your cool responses and excellent service. We were very happy to work you. Peter and Raewyn.”

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Posted 2 years ago

Hi Peter and Raewyn, thank you for your 5-star review. It's so nice to hear that you enjoyed your experience with Andrew. We will pass on your lovely feedback.

Posted 2 years ago

“Vietnam trip was excellent. Tours booked were varied and interesting. Hotels comfortable and staff and tour guides were happy to have tourists again and nothing was too much trouble. Highly recommend. Travelled as a family with kids aged 10 and 12.”

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Posted 2 years ago

Hi Karen, thank you so much for taking the time to share your experience in Vietnam. We are pleased to know that it was an excellent trip that you and your family enjoyed.

Posted 2 years ago

“Bella M was a pleasure to deal with. Very efficient and professional”

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Posted 2 years ago

Hi Jenny, thank you for your 5-star review. Great to hear that Bella helped to make your experience a pleasant one.

Posted 2 years ago

“Natash K Has been a godsend as she has bent over backwards to ease my mind at our upcoming trip. Well worth the five stars that I have given her.”

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Posted 2 years ago

Hi Marilyn, thank you so much for this raving review of Natasha - she is amazing!

Posted 2 years ago

“Gavin S provided excellent service”

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Posted 2 years ago

Hi there, thank you so much for your 5-star review. Glad to hear that Gavin provided excellent service.

Posted 2 years ago

“Staff have a very pleasant attitude to clients , well spoken and good knowledge of travelling.in particularly Bella M was delightfully capable in handled our short notice of Thailand hotel over booking and then finding similar hotel for us.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are very happy to know that Bella was very capable in assisting you and helped to make your experience a pleasant one.

Posted 2 years ago

“Gavin S was very helpful in answering our quire about payment not being processed and confirming that payment had been made today”

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Posted 2 years ago

Hi Toni, thank you for your 5-star review. It's so nice to hear that Gavin was very helpful with your concerns.

Posted 2 years ago

“Gavin S was so helpful and managed to get our booking changed as well as giving me a link to the correct Vietnam Government Visa site.”

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Posted 2 years ago

Hi Dennis, thank you for your 5-star review. Great to hear that Gavin was very helpful with getting your booking changed.

Posted 2 years ago

“The young lady who assisted me today was courteous and helpful and confirmed our discussion by email. Well done”

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Posted 2 years ago

Hi Keith, thank you for your 5-star review. We are pleased to hear that your experience has ben a positive one.

Posted 2 years ago

“Exceptional value and great service”

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Posted 2 years ago

Hi Emma, thank you for sharing your experience. Glad it has been an exceptional one.

Posted 2 years ago

“My issue was quickly and efficiently resolved.”

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Posted 2 years ago

Hi Graeme, thank you for your 5-star review. Glad to hear that your issue was resolved quickly and efficiently.

Posted 2 years ago

“Great deal. No problems on check-in and even changed the date and were very supportive in changing the booking. Will certainly try and find another deal.”

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Posted 2 years ago

Hi Deborah, thank you for your 5-star review. We are extremely glad to know that you had no issues with your booking. We look forward to seeing where your next escape takes you!

Posted 2 years ago

“Vynka was very helpful with our request. Due to unforeseen change of plans, we weren’t able to receive a refund or credit. That was the resort’s policy, but Vynka tried to help us out. Thank you.”

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Posted 2 years ago

Hi there, thank you for this review. We will share this with Vynka and the team.

Posted 2 years ago

“Vynka provided excellent service in updating our booking details and insurance policy.”

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Posted 2 years ago

Hi there, thank you for sending through this review.

Posted 2 years ago

“Vynka was especially pleasant and helpful. It's always great to speak with someone who is so competent, nice and prepared to assist. Regards Rob”

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Posted 2 years ago

Hi Rob, Vynka is amazing! Thank you for this great review.

Posted 2 years ago

“Hello although my escape was a disaster from beginning to end this was out of Lux escapes hands and Vynka from LE was outstanding in following up with Crown and establishing a refund. She was extremely helpful and touched base with me the following days to make sure all was progressing.”

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Posted 2 years ago

Hi there, thank you for sending through this review of Vynka's outstanding assistance. We will share this with Vynka and the team.

Posted 2 years ago

“Natasha K was a fantastic help for me today regarding a refund and credit to my account, I look forward to future bookings/ purchases through scoopon and I will be recommending to others as well. Again- thank you Natasha”

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Posted 2 years ago

Hi Lisa, thank you for this 5-Star review! We will share this with Natasha and the team.

Posted 2 years ago

“Natasha K assisted me with my fee/ inclusions issue with patience and clarity. The issue was resolved by Natasha and I am very grateful.”

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Posted 2 years ago

Hi there, we love to hear this. Thank you for the review. We will pass this on to Natasha and the team.

Posted 2 years ago

“Natasha K was fantastic. I was panicking as I thought my booking hadn’t processed. She checked my details and helped me navigate the app, booking found, happy customer 😊”

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Posted 2 years ago

Hi Rebecca, thank you for sending through this review. We will pass this on to Natasha and the team.

Posted 2 years ago

“Our Muxury Escape at Centara Reserve Koh Samui was great. The property was as described and exceptional. As always resorts can be pricey so it was also great that within steps of the resort were excellent restaurants and massage options, and the main shopping strip wD only a short cab ride away.”

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Posted 2 years ago

Hi Prue, we love to hear this and thank you for taking the time to send through your review. It sounds like you had a truly amazing escape!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews