Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Natasha K, what a star. It is so good to call with an out of the box issue/question and have it instantly understood and sorted. Thanks Natasha, you deserve a pay rise!”

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Posted 2 years ago

Hi Blair, we certainly agree that Natasha is a star! Thank you for this review. We will share this with the team.

Posted 2 years ago

“Very helpful customer service.”

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Posted 2 years ago

Thanks for the review. We will share this with the team.

Posted 2 years ago

“Thank you very much Kam for the excellent service today.”

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Posted 2 years ago

Hi Boris, we will share this with Kam. Thanks so much for the review.

Posted 2 years ago

“Had an issue with a last minute booking change made by the airline leaving us with a 14 hour layover during our trip. Contacted customer service as I could not get through to the airline, and they handled it right away! Big thank you to Ruxandra (RUXI). She got us a solution within minutes!”

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Posted 2 years ago

Thank you for this review! Ruxi is amazing and we are glad she was able to assist with your flight change. We will share this with Ruxi and the team.

Posted 2 years ago

“We have been on a number of Luxury Escapes (LE) over the years and have always been pleased with our experiences. We were due to travel to Japan to experience another LE when my husband fell, broken his collar bone and while in hospital was diagnosed with pneumonia. I contact LE about 10 days before we were due to travel and they liaised with the accommodation provider to cancel our booking. We were offered a LE credit to the value of our cancelled accommodation - an outcome I am very happy with as I know I'll easily find another LE to experience. Thank you Cam (my contact at LE).”

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Posted 2 years ago

Hi Susan, we are so happy to hear that Cam was able to assist with cancelling your booking in what would have been a stressful and hard time for yourself and your husband. We will share this with the team.

Posted 2 years ago

“Vynka was so beautiful and helpful Completely impressed with the wonderful service I received Now looking forward for our holiday 💐🥰🙏”

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Posted 2 years ago

Hi Diane, we are so happy to hear how helpful Vynka was. Thank you for the review.

Posted 2 years ago

“Vynka provided excellent service to finalise our details. She was very efficient in contacting our hotel and keeping me informed. Thank You.”

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Posted 2 years ago

Hi Mick, thank you for this review of Vynka's excellent service. We will share this with Vynka and the team.

Posted 2 years ago

“Hi LE Bella M helped us out with our E-Tickets and looked after us very very well. Thanks Bella.”

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Posted 2 years ago

Hi Peter, thank you for this review. We will share this with Bella and the team.

Posted 2 years ago

“Jenny was very prompt in sorting out some confusion with transfers, made me feel at ease and also followed up via phone to confirm details. Thank you so much Jenny!”

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Posted 2 years ago

Hi there, thank you for this review. Jenny is amazing and we will be sure to pass this on to her and the team.

Posted 2 years ago

“I received the information I was looking for in a very efficient and pleasant manner, Well done Bella M Much appreciated, Wes”

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Posted 2 years ago

Hi Wes, thank you for this 5-star review. We will share this with Bella and the team.

Posted 2 years ago

“Gavin S was very helpful and as requested replied to my query in a reasonable timeframe and with the outcome which best worked for me. Thank you Gavin S”

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Posted 2 years ago

Hi there, thank you for this great review. We will pass this on to Gavin and the team.

Posted 2 years ago

“Hi there, I had to change a few things regarding payment methods for my upcoming trip and was thankful for the great help and assistance I received from Natasha K this morning. She has a pleasant manner and her suggestions were most helpful. Thank you Natasha.”

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Posted 2 years ago

Hi Colleen, thank you for taking the time to send through this review. We will pass on this great feedback to Natasha and the team.

Posted 2 years ago

“Gavin S very fast, helpful and patient. Thanks”

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Posted 2 years ago

Hi there, we will be sure to pass on this great feedback to Gavin and the team. Thank you for the review.

Posted 2 years ago

“Their customer service was very helpful when I needed to cancel a booking. Vynka was terrific!”

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Posted 2 years ago

Hi there, it's great to hear Vynka was terrific in her assistance to you. Thank you for this review.

Posted 2 years ago

“I received a call back today from your agent Vynka. This lady was truly outstanding. She adjusted our booking at the Mulia Resort, updated our travel insurance, contacted the transfer company and even notified the hotel it’s our wedding anniversary. It’s service like this that makes us book with Luxury Escapes.”

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Posted 2 years ago

Hi Sarah, Vynka certainly is outstanding and we will be sure to pass this on to her and the team.

Posted 2 years ago

“Kam R was very professional and efficient. He patiently looked into my request and got back to me expeditiously. Thanks a million Kam”

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Posted 2 years ago

Hi Sabrina, thank you for this review regarding Kam's professional and efficient assistance. We will pass this on to Kam and the team.

Posted 2 years ago

“Thank you very much Vynka for the excellent service today”

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Posted 2 years ago

Hi there, thank you for this 5-star review. We will pass this on to Vynka

Posted 2 years ago

“Amazing customer service and great support, everything is answered as requested”

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Posted 2 years ago

Hi Sofie, thank you for this review. We will share this with the team.

Posted 2 years ago

“Thank you so much Bella, you contacted hotel and sorted the dates for us. Fantastic customer service and a very pleasant lady.”

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Posted 2 years ago

Hi Bernadette, thank you for this lovely review. We will pass this on to Bella and the team.

Posted 2 years ago

“Natasha K was pragmatic and helpful in my predicament. It was all resolved with her help. Well done. However, your phone back automation does not work very well.”

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Posted 2 years ago

Hi there, we are so happy to hear how helpful Natasha was in assisting you and also thank you for your feedback regarding the call back service. We will pass this on to the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews